Nice area, lots of food and massages a minute away!

Nice area, lots of food and massages a minute away!

Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.

Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.

Great hotel with great location right by the lake, rooms were good and overall a good stay. Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.

Great hotel with great location right by the lake, rooms were good and overall a good stay. Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.

Good service Good location

Good service Good location

Good location but not so well maintained

Good location but not so well maintained

Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.

Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.

The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.

The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.

The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.

The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.

Great Service, staff and location. Close to all attractions and a block from Lake. Great local restaurant right next door. Road around Lake closes on the weekend which is an added bonus.

We loved our stay at the Hanoi Bonsella Hotel. The staff went above and beyond in all aspects of service. The room was new and clean. The location is perfect...close to everything...but on a quieter street. Every morning you can enjoy an incredible breakfast on the top floor with a view of the lake and city. My wife and eleven year old daughter agree with me that this was probably our favorite big city boutique hotel experience...ever. Thank you!

position is very central and all employees are striving to give a high service level. Room was excellent. Pleasure being a guest. hotel recommendable

position is very central and all employees are striving to give a high service level. Room was excellent. Pleasure being a guest. hotel recommendable

wonderful visit - from the welcome drinks and plate of fruit, to the beyond expectations effort in recovering my I-pad that I left on the van transporting us from Halong Bay. Everything about this hotel and the service they offer in amazing. Thank you. We loved our stay with you.

wonderful visit - from the welcome drinks and plate of fruit, to the beyond expectations effort in recovering my I-pad that I left on the van transporting us from Halong Bay. Everything about this hotel and the service they offer in amazing. Thank you. We loved our stay with you.

Fantastic location!!! Close to all the action, great restaurants and hustle and bustle of old town. Very friendly helpful staff and delicious breakfast. Clean and well maintained. Highly recommended.

Fantastic location!!! Close to all the action, great restaurants and hustle and bustle of old town. Very friendly helpful staff and delicious breakfast. Clean and well maintained. Highly recommended.

Staff is superb. Good breakfast. Slightly noisy location, of course you are in the middle of a city

Staff is superb. Good breakfast. Slightly noisy location, of course you are in the middle of a city

This is a small boutique hotel, very comfortable and with amazing staff. It you want to stay where things are happening, this is the place. All staff was very, very attentive. Just to give an example: My wife needed soy milk with the coffee. Well, soy milk is not popular in Vietnam, and they did not have it on the buffet. However, Ha (yes, her name is Ha), figure out what it was and had someone go and buy some soy milk right away and had it just in time. Jenny at the front desk actually booked all the transportation to/from airport and even the HaLong by cruise, even for transportation to/from another hotel when I first arrive. Jason, the manager is also very active and anticipating our needs all the time. We noticed that generally speaking staff service is very personal in Vietnam and other Asian countries. Makes me wish that American hotels would consider more than just making an effort to give their change in brand new bills as a standard of service quality.

This is a small boutique hotel, very comfortable and with amazing staff. It you want to stay where things are happening, this is the place. All staff was very, very attentive. Just to give an example: My wife needed soy milk with the coffee. Well, soy milk is not popular in Vietnam, and they did not have it on the buffet. However, Ha (yes, her name is Ha), figure out what it was and had someone go and buy some soy milk right away and had it just in time. Jenny at the front desk actually booked all the transportation to/from airport and even the HaLong by cruise, even for transportation to/from another hotel when I first arrive. Jason, the manager is also very active and anticipating our needs all the time. We noticed that generally speaking staff service is very personal in Vietnam and other Asian countries. Makes me wish that American hotels would consider more than just making an effort to give their change in brand new bills as a standard of service quality.

Great hotel on a quieter street in the old part of the city. Excellent staff and attention to detail.

Great hotel on a quieter street in the old part of the city. Excellent staff and attention to detail.

Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.

Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.