Contacted the property to say I’d be there on my birthday and was looking forward to a great stay. Was offered a free upgrade to a corner room at no extra charge and told about the busy weekend ahead. No worries as we were there for a Steeler game. Room was already prepaid so great bonus! Upon arrival, no upgrade. Alerted the desk and was told ‘Sorry, it happens when they are fully booked’. Why offer the upgrade when they are aware they can’t fulfill the offer? Poor customer service from a company that should be capable of blocking off one (1) room as promised. Gave a bad start to our stay. Tried to have dinner in the restaurant downstairs after we arrived and I must have missed where we needed reservations to do so. So that further disappointed us. Just one thing after another. We did give the restaurant a try before breakfast on Sunday and didn’t have much luck there either. We were allowed to sit at the bar to eat but our meal took almost an hour to get to us!! The MOD did comp the meal to take care of the inconvenience. Upon checking out Monday, no staff to relay my concerns, so I hope this reaches someone that will make a difference.

Contacted the property to say I’d be there on my birthday and was looking forward to a great stay. Was offered a free upgrade to a corner room at no extra charge and told about the busy weekend ahead. No worries as we were there for a Steeler game. Room was already prepaid so great bonus! Upon arrival, no upgrade. Alerted the desk and was told ‘Sorry, it happens when they are fully booked’. Why offer the upgrade when they are aware they can’t fulfill the offer? Poor customer service from a company that should be capable of blocking off one (1) room as promised. Gave a bad start to our stay. Tried to have dinner in the restaurant downstairs after we arrived and I must have missed where we needed reservations to do so. So that further disappointed us. Just one thing after another. We did give the restaurant a try before breakfast on Sunday and didn’t have much luck there either. We were allowed to sit at the bar to eat but our meal took almost an hour to get to us!! The MOD did comp the meal to take care of the inconvenience. Upon checking out Monday, no staff to relay my concerns, so I hope this reaches someone that will make a difference.

Worst check in ever - we were told we’d already been checked in and went to room occupied/ full of someone else’s stuff. Returned to desk and they insisted it was our room and agent left to verify room was occupied. Agent then with no apologies or explanation came back and said they’d have to try to find another room. We were on a tight schedule and no regard was given to this and the process took good part of hour. Agent then claimed we could get full refund but of course that would have to be done by Hotels.com

Worst check in ever - we were told we’d already been checked in and went to room occupied/ full of someone else’s stuff. Returned to desk and they insisted it was our room and agent left to verify room was occupied. Agent then with no apologies or explanation came back and said they’d have to try to find another room. We were on a tight schedule and no regard was given to this and the process took good part of hour. Agent then claimed we could get full refund but of course that would have to be done by Hotels.com

Just an overall run of the mill hotel stay. Pleasant enough and would possibly stay again in the future. Only complaint is using the key card in the elevator to choose your floor is a little much. Everyone was climbing all over each other trying to get where they needed. Not a big deal if it's just the people from your room but more than that it's not very efficient.

Just an overall run of the mill hotel stay. Pleasant enough and would possibly stay again in the future. Only complaint is using the key card in the elevator to choose your floor is a little much. Everyone was climbing all over each other trying to get where they needed. Not a big deal if it's just the people from your room but more than that it's not very efficient.

Great stay, centrally located. Parking was very convenient and the onsite restaurant was excellent.

Great stay, centrally located. Parking was very convenient and the onsite restaurant was excellent.

Clean. Comfortable. Modern.

Clean. Comfortable. Modern.

First time staying at this hotel in Pittsburgh. Very clean, excellent service by the staff, easy walk to restaurants and Acrisure Stadium!

Easy access in downtown Pittsburgh. Parking garage is adjacent. Lots of restaurants close by.

Easy access in downtown Pittsburgh. Parking garage is adjacent. Lots of restaurants close by.

Great place to stay for any event going on in town. Convienent for both stadiums as well as to downtown businesses. Great amenities and restaurant attached to hotel has an excellent breakfast at a good value.

Great place to stay for any event going on in town. Convienent for both stadiums as well as to downtown businesses. Great amenities and restaurant attached to hotel has an excellent breakfast at a good value.

Property was very clean. Only issues we had were with a dog barking constantly in a neighboring room and a lack of information from staff. Never knew there was a snack area until we checked out. Would have been helpful. Good location.

Property was very clean. Only issues we had were with a dog barking constantly in a neighboring room and a lack of information from staff. Never knew there was a snack area until we checked out. Would have been helpful. Good location.

The room was less than amazing. The bed was extremely uncomfortable and the amenities were lacking. I typically stay at Marriott hotels and will definitely be going back to that.

The room was less than amazing. The bed was extremely uncomfortable and the amenities were lacking. I typically stay at Marriott hotels and will definitely be going back to that.

We stayed here to go to a Pirates game. It is very walkable and Primantis is just around the corner. We ubered from the airport as we were on a tight schedule when we flew in, but took the city bus back- super easy, close and convenient. (I think it was $2.75 each)

Hotel was very nice, room was really clean. The parking was frustering that you had to pay per day to park and it wasn't really explained how to do so unless you asked.

The location is great

First time in Pittsburgh. This was a great place to stay. Clean and friendly. Everything is within walking distance. I will definitely stay here again.

First time in Pittsburgh. This was a great place to stay. Clean and friendly. Everything is within walking distance. I will definitely stay here again.

Poor check in but ultimately able to work it out

It was kind of a dump.

We stayed here for a concert that was at PNC park as it’s close and walkable. Everyone was getting back at the same time and the only option is the elevators which had a huge line. For some reason stairs are for emergency’s only. Also, while not owned by the hotel, the garage changed us $10 more for parking when we paid at the kiosk in the hotel lobby than what was advertised on the billboard at the garage. We were then charged an additional $10 because we stayed more than 15 mins after we paid for the parking even though we paid for 24 hours and were well under that.

The AC unit in the room was extremely loud. It sounded like a jet engine taking off and running.

The AC unit in the room was extremely loud. It sounded like a jet engine taking off and running.

It was close to several restaurants and bars and was close to PNC Park, which is why I was visiting.

It was close to several restaurants and bars and was close to PNC Park, which is why I was visiting.

Easy check in and the staff were very nice. The restaurant on site Revel had great food and great service. The room was clean and spacious. I liked the convenience of the mini fridge and microwave in the room. The location is right next to Market Square which has a lot of restaurants to choose from. Also the Valet parking staff was great! Would definitely stay here again!