Nice personnel good food good location, hotel needs remodeling but we had a great time

Nice personnel good food good location, hotel needs remodeling but we had a great time

Upon check in, I was told I didn’t have reservations through Expedia, even though I did. Then I was told to come back at 1pm & I would have a room. The room was still not ready. I was not happy with check in, the room or food. Hotel is old, bed was hard as a brick & food was not good at all. NEVER AGAIN!!!!!!😡

Upon check in, I was told I didn’t have reservations through Expedia, even though I did. Then I was told to come back at 1pm & I would have a room. The room was still not ready. I was not happy with check in, the room or food. Hotel is old, bed was hard as a brick & food was not good at all. NEVER AGAIN!!!!!!😡

The staff, the beach, the view, and the room. We had a great time with with the family.

The staff, the beach, the view, and the room. We had a great time with with the family.

It was under construction and the beds we're very uncomfortable

It was under construction and the beds we're very uncomfortable

Hotel is too old. View is nice. Night time some noise.

Hotel is too old. View is nice. Night time some noise.

Hotels.com booked this hotel for us, it was supposed to be an all inclusive, but the only thing it had was a restaurant. When we called hotels.com we got the run around and then hung up on by a supervisor! Since we were in Mexico we had no way of contacting hotels.com except through the front desk since the hotel didn't have wifi, and then to have hotels.com not care and hang up on us was outrageous. I would not recommend either the hotel, or hotels.com since they don't care about there customers!Hotels.com should be ashamed to recommend a hotel like that!

Hotels.com booked this hotel for us, it was supposed to be an all inclusive, but the only thing it had was a restaurant. When we called hotels.com we got the run around and then hung up on by a supervisor! Since we were in Mexico we had no way of contacting hotels.com except through the front desk since the hotel didn't have wifi, and then to have hotels.com not care and hang up on us was outrageous. I would not recommend either the hotel, or hotels.com since they don't care about there customers!Hotels.com should be ashamed to recommend a hotel like that!

this is an older hotel ,there might have been 10 other people staying there so the all inclusive food was a choise of two things,what I had was good and there was lots of things to drink.Air conditioning in both bedrooms worked well.I think I over paid,but if you had to put a lot people in here you could.I was only there one night.

this is an older hotel ,there might have been 10 other people staying there so the all inclusive food was a choise of two things,what I had was good and there was lots of things to drink.Air conditioning in both bedrooms worked well.I think I over paid,but if you had to put a lot people in here you could.I was only there one night.

In the two weeks we were there the hotels staff was very good to us. We were the only Canadians there at the time and the only ones during the week at times. We had good bus connections from the hotel but there was no place close to walk to or eat. The buffet was not opend most of the time and we had to choose from the menu and variety was not much if you didn't know spanish. It is an ideal place for someone who just wants to relax and not go anywhere. The office supplied bottle water but you had to ask for it. No washcloths, so bring your own. I would stay there again if there were no other places to stay.

In the two weeks we were there the hotels staff was very good to us. We were the only Canadians there at the time and the only ones during the week at times. We had good bus connections from the hotel but there was no place close to walk to or eat. The buffet was not opend most of the time and we had to choose from the menu and variety was not much if you didn't know spanish. It is an ideal place for someone who just wants to relax and not go anywhere. The office supplied bottle water but you had to ask for it. No washcloths, so bring your own. I would stay there again if there were no other places to stay.

THE JACUZZI WAS NOT WORKING, AND THEY DIDN'T SEEM TO CARE. WE TALKED TO ONE OF THE MAINTENANCE MEN, AND HE SAID HE HAD BEEN THERE 3 MONTHS AND IT HADN'T BEEN WORKING SINCE HE HAD BEEN THERE. THE FIRST ROOM WE HAD WAS NOT GOOD AT ALL. LUCKILY THE A/C IN THE MASTER BEDROOM DID NOT WORK, SO THEY PUT US IN A BETTER ROOM. THE ONLY PROBLEM WAS IT WAS ON THE 3RD FLOOR. THE FOOD WAS GOOD, BUT THE OVERALL CONDITION OF THE HOTEL WAS NOT VERY GOOD. IT NEEDED A PAINT JOB BAD.

THE JACUZZI WAS NOT WORKING, AND THEY DIDN'T SEEM TO CARE. WE TALKED TO ONE OF THE MAINTENANCE MEN, AND HE SAID HE HAD BEEN THERE 3 MONTHS AND IT HADN'T BEEN WORKING SINCE HE HAD BEEN THERE. THE FIRST ROOM WE HAD WAS NOT GOOD AT ALL. LUCKILY THE A/C IN THE MASTER BEDROOM DID NOT WORK, SO THEY PUT US IN A BETTER ROOM. THE ONLY PROBLEM WAS IT WAS ON THE 3RD FLOOR. THE FOOD WAS GOOD, BUT THE OVERALL CONDITION OF THE HOTEL WAS NOT VERY GOOD. IT NEEDED A PAINT JOB BAD.