The wifi was down so they had to check in manually. The keys could be be setup so they had to walk to the room to let us in. They did not let us know our room 239 was over the laundry room. The room shook and the loud noise all night. The plumbing was bad and the toilet leaked badly from the bottom. The hotel was booked so no room change.

The wifi was down so they had to check in manually. The keys could be be setup so they had to walk to the room to let us in. They did not let us know our room 239 was over the laundry room. The room shook and the loud noise all night. The plumbing was bad and the toilet leaked badly from the bottom. The hotel was booked so no room change.

Very nice stay! We stay here often in our travels and it’s always enjoyable and the staff is super friendly. Comfy rooms and beds with great amenities and places to walk your dogs. I will definitely be back!

Very nice stay! We stay here often in our travels and it’s always enjoyable and the staff is super friendly. Comfy rooms and beds with great amenities and places to walk your dogs. I will definitely be back!

The shower curtain was dirty and torn, the TP holder was falling off the wall, the bathroom lacked cleanliness in general. The price was ok, I guess that’s what to expect.

Okay

Everyone friendly. Easy check-in. Room bright and clean. Stay here every year

Awesome hotel

Stayed here for a night as I was passing through town and as I entered the lobby I noticed the trash was overflowing and there was trash on the floor and on a table behind it. I figured staff would be cleaning it any moment so I didn’t say anything about it, I checked in and headed to my room once in my room I began wiping down everything as I entered the bathroom I noticed roaches crawling on around in the bathroom. So I immediately grabbed my belongings and went back down stairs. We were given a new room immediately at this point it was well after midnight we were tired so I wiped things down quickly and went noticed the toilet was running I asked about it and was told it was fine they do that sometimes so we took a shower and got in bed while the next morning water came pouring out of the bathroom flooding the room I called for help immediately and ended up having to gather my items quickly before have to leave well before I planned to it was a terrible experience. However the manager on duty that morning was very helpful and caring and did her best to make things right

It’s a beautiful hotel. The back patio/porch is great. Everyone was really nice but the bill was very confusing. I reserved the room for $256, but when I checked in I was told the amount due was $414. They told me they couldn’t give me a print out of the charges until I checked out. We had 2 small dogs with us 5 and 10 lbs. The hostess said there was one charge of $75 per visit for both dogs. But when we checked out and I received my receipt there was a $75 charge for pet 1 and a second $75 charge for pet 2. I didn’t have the time to go back in and dispute the charges. That seems like a lot for 2 dogs to just sleep on the floor.

The property was very nice and clean. The property is located near restaurants and shopping. Awesome river front.

We enjoyed our stay

We enjoyed our stay

Pros: The customer service staff is welcoming. A great location ( shopping center, food, etc.) Cons: My room wasn’t the cleanest. The property condition ( needs many upgrades/repairs).

Pros: The customer service staff is welcoming. A great location ( shopping center, food, etc.) Cons: My room wasn’t the cleanest. The property condition ( needs many upgrades/repairs).

Very easy checkin and check out!

Very easy checkin and check out!

Will be back. Beautiful hotel

Will be back. Beautiful hotel

Overall beautiful

Overall beautiful

Not at this time

Not at this time

Parking at this facility, when there is an event is impossible. I get people are coming in for an event but for guests actually staying there it was hard to find a place to park my car. Floors outside of elevator on 5th floor were soaked and it smelled moldy up there.

Parking at this facility, when there is an event is impossible. I get people are coming in for an event but for guests actually staying there it was hard to find a place to park my car. Floors outside of elevator on 5th floor were soaked and it smelled moldy up there.

The Hotel was clean and comfortable. Hotel staff was wonderful at resolving an unfortunate issue with their Computer system that was initially stressful. They followed up with me after my trip which turned a nerve racking issue into a positive experience!

The Hotel was clean and comfortable. Hotel staff was wonderful at resolving an unfortunate issue with their Computer system that was initially stressful. They followed up with me after my trip which turned a nerve racking issue into a positive experience!

In the room only 4 very small paper cups. After drinks on the first evening no cups for coffee or the bathroom. Toilet paper: only a small roll that was depleted; no other in reserve!! On-line reservation system is problematic. Made reservation for one room, but two rooms appeared under my name. Had to call the hotel to cancel one.

In the room only 4 very small paper cups. After drinks on the first evening no cups for coffee or the bathroom. Toilet paper: only a small roll that was depleted; no other in reserve!! On-line reservation system is problematic. Made reservation for one room, but two rooms appeared under my name. Had to call the hotel to cancel one.

The room was all around wonderful. Breakfast was delicious! Would stay there again

The room was all around wonderful. Breakfast was delicious! Would stay there again

Great hotel