Hotel had been recently upgraded and rooms were very nice. We were upgraded to a two room suite which was a bonus, but one room had no alarm clock and the hair dryer was broken and for three tvs, there was only one remote. The lady at the front desk was very helpful and very courteous.

Hotel had been recently upgraded and rooms were very nice. We were upgraded to a two room suite which was a bonus, but one room had no alarm clock and the hair dryer was broken and for three tvs, there was only one remote. The lady at the front desk was very helpful and very courteous.

new front desk person in training. he did a good job although slow and seemed unsure. I figured due to still being in training room was decent for one night, but definitely needed updating. stains on bedding, ceiling needed repairs etc. tv didnt have any good choices. I was there the night before surgery so i wish it was more relaxing of a stay. Pantry was very low on stock as well.

new front desk person in training. he did a good job although slow and seemed unsure. I figured due to still being in training room was decent for one night, but definitely needed updating. stains on bedding, ceiling needed repairs etc. tv didnt have any good choices. I was there the night before surgery so i wish it was more relaxing of a stay. Pantry was very low on stock as well.

I have been travelling for 35 years. Without question, the worst customer service experience I have ever had. Upon discovering my room did not have a blackout curtain I advised the front desk. I asked to be moved to another room and was told they were sold out and unable to move me. I told her I cannot stay in the room without the curtain and would therefore require a refund. She asked me to wait to talk to the manager. I refused, saying if no rooms are available, I won't negotiate this. I went down to get my refund. She said she would not do that. I asked to speak to the manager and now she says no manager is available. I told her I just want a refund, once again she refused. She then says maybe I can find you a room. I said no, you clearly told me you did not have a room, so that ship has sailed. Once again, I asked to speak to the manager, she said he was unavailable- I said, wasn't he available ten minutes ago? Now that I want a refund he's not around? Clearly, she was lying to me, which was very disappointing. Fed up, I stood my ground and requested a refund. Once again, she refused. I could go on, as this incident escalated from there.. Lastly, the Booking site said the hotel was under renovation until October 28th- not true, it is still under renovation and not in great shape. More misinformation...terrible management team, terrible customer service. I would not stay here if you paid me to do so.

I have been travelling for 35 years. Without question, the worst customer service experience I have ever had. Upon discovering my room did not have a blackout curtain I advised the front desk. I asked to be moved to another room and was told they were sold out and unable to move me. I told her I cannot stay in the room without the curtain and would therefore require a refund. She asked me to wait to talk to the manager. I refused, saying if no rooms are available, I won't negotiate this. I went down to get my refund. She said she would not do that. I asked to speak to the manager and now she says no manager is available. I told her I just want a refund, once again she refused. She then says maybe I can find you a room. I said no, you clearly told me you did not have a room, so that ship has sailed. Once again, I asked to speak to the manager, she said he was unavailable- I said, wasn't he available ten minutes ago? Now that I want a refund he's not around? Clearly, she was lying to me, which was very disappointing. Fed up, I stood my ground and requested a refund. Once again, she refused. I could go on, as this incident escalated from there.. Lastly, the Booking site said the hotel was under renovation until October 28th- not true, it is still under renovation and not in great shape. More misinformation...terrible management team, terrible customer service. I would not stay here if you paid me to do so.

Amazing hotels would recommend to anyone

Very goid stay hiwever because of renovations the pool was closed rooms well equipped and clean. The TV is not good. It's not a smart TV and only has about 10 channels...most were news channels. Need to update the TV'S....What a pain dealing with old outdated technology. Otherwise nice stay just glad it was for only 1 night.