Very good accommodation for wheelchair user.

Very good accommodation for wheelchair user.

Ideal location for us seeing a show at the BIC. Friendly staff, clean and comfortable room and good breakfast choice.

Ideal location for us seeing a show at the BIC. Friendly staff, clean and comfortable room and good breakfast choice.

Nice, clean and comfortable hotel. If staying on a Friday or Saturday night ask for a room at the back as there can be some annoying bass sounds from fairly local nightclubs.

Was a bit disappointed. We had wasted an hour trying to tune the tv in. Phoned reception and she talked us through what to do. Still didnt work. Spoke to receptionist and explained the problem, we said the batteries were flat in the remote. One of the staff went to our room to sort out the tv. We had gone out. The tv had been left on so at least we could watch it on our return. In the morning, switched it on, same problem, batteries needed changing as remote didnt work properly. My partner managed to sort it out. Breakfast was good. Well organised.

Was a bit disappointed. We had wasted an hour trying to tune the tv in. Phoned reception and she talked us through what to do. Still didnt work. Spoke to receptionist and explained the problem, we said the batteries were flat in the remote. One of the staff went to our room to sort out the tv. We had gone out. The tv had been left on so at least we could watch it on our return. In the morning, switched it on, same problem, batteries needed changing as remote didnt work properly. My partner managed to sort it out. Breakfast was good. Well organised.

Clean, efficient, well run hotel. Couldn’t find any fault!

Clean, efficient, well run hotel. Couldn’t find any fault!

Excellent location to both beach and town centre! Clean and quiet stay for a couple nights, good breakfast for children too.

Excellent location to both beach and town centre! Clean and quiet stay for a couple nights, good breakfast for children too.

We had a lovely stay . Reception were amazing ! As well as bar/drinks staff . Friendly and with a can do attitude . I’ve now forgotten most of the names but they were all lovely . We had a nice chat about Madeira with the supervisor. I think Carmel? The bar member of staff who originated from the north east of England was super helpful getting some ice cream for my mum . We also got a chance to speak Greek with Paul . Breakfast staff were very efficient , clearing up , replenishing etc. Comfortable , modern rooms. some of the woodwork needs revarnishing as looking a bit worn but sanitaryware all in good condition . Nice beds / bedding . Quite a bit of storage but I always take extra hangers with me as there are never enough in hotels for more than 1/2 nights . Very close to everything but parking set up was a but difficult as we had a wheelchair. Hotel was on a hill so difficult when returning from an evening out. We needed an extra push !

We had a lovely stay . Reception were amazing ! As well as bar/drinks staff . Friendly and with a can do attitude . I’ve now forgotten most of the names but they were all lovely . We had a nice chat about Madeira with the supervisor. I think Carmel? The bar member of staff who originated from the north east of England was super helpful getting some ice cream for my mum . We also got a chance to speak Greek with Paul . Breakfast staff were very efficient , clearing up , replenishing etc. Comfortable , modern rooms. some of the woodwork needs revarnishing as looking a bit worn but sanitaryware all in good condition . Nice beds / bedding . Quite a bit of storage but I always take extra hangers with me as there are never enough in hotels for more than 1/2 nights . Very close to everything but parking set up was a but difficult as we had a wheelchair. Hotel was on a hill so difficult when returning from an evening out. We needed an extra push !

Very friendly and helpful staff

Very friendly and helpful staff

The staff at this hotel are brilliant, nothing is to much trouble from the front desk, housekeeping, restaurant to the maintenance personnel. The room was specious, clean and was clearly well maintained as demonstrated particularly by the bathroom which was properly sealed and immaculately clean.

It was my second time in six months I like it very much staff really nice. The buffet breakfast has a good choice. Will be back there soon.

Had a lovely stay . Room was pleasant and very clean .All staff I encountered were friendly and helpful. Breakfast was delicious.

Perfect for the weekend visit

Had a lovely stay . Room was pleasant and very clean .All staff I encountered were friendly and helpful. Breakfast was delicious.

The hotel staff were all very friendly and so helpful. The breakfast was very good and the chef even bought me some sausages to the table when they were ready. Brilliant service. Would strongly recommended this hotel.

The hotel staff were all very friendly and so helpful. The breakfast was very good and the chef even bought me some sausages to the table when they were ready. Brilliant service. Would strongly recommended this hotel.

I've got one word for the service and the reception staff : Excellent. Booking a room was easy, and the entire process from settling in to checking out, was well coordinated. A great place to stay, easy to get to and if you love the beach, it's a little walk away. I'd definitely stay here again and will recommend that my friends do too.

I've got one word for the service and the reception staff : Excellent. Booking a room was easy, and the entire process from settling in to checking out, was well coordinated. A great place to stay, easy to get to and if you love the beach, it's a little walk away. I'd definitely stay here again and will recommend that my friends do too.

Overall, very nice day excellent room breakfast and staff couldn’t be faulted. Short walk to the seafront and Pavilion for an adorable park. All it needed to have made it a five star rating would be a grab handle in the shower where you entry an exit as it’s very slippery and I think the grab handle was in the wrong place and very small thing no toilet brush.

Overall, very nice day excellent room breakfast and staff couldn’t be faulted. Short walk to the seafront and Pavilion for an adorable park. All it needed to have made it a five star rating would be a grab handle in the shower where you entry an exit as it’s very slippery and I think the grab handle was in the wrong place and very small thing no toilet brush.

Immaculate room with a lovely view on the 3rd floor. We loved that the sofa bed was already set up nicely and that it can be put away easily when our toddler needed a bigger space to play. Good selection of breakfast options. Helpful staff. Hotel was in a great location - close to the beach and town centre/shops. Parking is very convenient too.

Very clean, nice breakfast

At this hotel you don't have to pay premium prices for a most enjoyable stay.

Very clean, nice breakfast

Overall this is a very good and comfortable hotel, though it is located on a very steep hill. A good, though not exceptional buffet breakfast is offered. However, I have several "niggles". There is very little wardrobe space and virtually no drawer space in the rooms. The bathroom has almost nowhere to hang anything, including towels, and the shower needs a door to stop flooding the whole room. Unless you are nearly six feet tall you won't be able to reach into the wash basin to shave or clean your teeth. Remember to take your own toilet rolls, as the ones they provide are as thin as tissue paper!!

Overall this is a very good and comfortable hotel, though it is located on a very steep hill. A good, though not exceptional buffet breakfast is offered. However, I have several "niggles". There is very little wardrobe space and virtually no drawer space in the rooms. The bathroom has almost nowhere to hang anything, including towels, and the shower needs a door to stop flooding the whole room. Unless you are nearly six feet tall you won't be able to reach into the wash basin to shave or clean your teeth. Remember to take your own toilet rolls, as the ones they provide are as thin as tissue paper!!