We checked in twice this week with Front desk Yvonne Liu. Exceptional service by prioritizing customer. Bellman Ma exceptional service as well attentive and helpful. It was a pleasant stay with staff and service. We stayed at garden view room and would have appreciated the windows to be clean to enjoy the view clearly.

We checked in twice this week with Front desk Yvonne Liu. Exceptional service by prioritizing customer. Bellman Ma exceptional service as well attentive and helpful. It was a pleasant stay with staff and service. We stayed at garden view room and would have appreciated the windows to be clean to enjoy the view clearly.

Great location, nice for walking along the river walkways, lots of restaurants and bars in the area , coffee shops around also.

Great location, nice for walking along the river walkways, lots of restaurants and bars in the area , coffee shops around also.

this is a very large hotel. Not very exciting and the rooms were dated

this is a very large hotel. Not very exciting and the rooms were dated

Great location and friendly staff.

Great location and friendly staff.

Good overall

Good overall

Due to some exhibitions whole lobby area disturbed

Due to some exhibitions whole lobby area disturbed

Everything was ok

Everything was ok

I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.

I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.

I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.

I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.

React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.

React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.

Horizon Club is a Must have to differentiate from other hotels and service..

We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.

Quality consistent but sometimes it is difficult to get a taxi at the hotel.

Quality consistent but sometimes it is difficult to get a taxi at the hotel.

We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

Clean room, good Western food selection, close to nearby attractions.

It was ok, but too commercial. I booked two rooms, and requested a connected room, but the hotel did not aware that I have made the request when booking. Anyway, connected room was not available, and reception kept asking me to upgrade, but I rejected, then, the reception offered me another upgrade package which including breakfast, but it was expensive, so, I rejected again! I just felt too commercial! The hotel was a bit old, but location is convenient.

It was ok, but too commercial. I booked two rooms, and requested a connected room, but the hotel did not aware that I have made the request when booking. Anyway, connected room was not available, and reception kept asking me to upgrade, but I rejected, then, the reception offered me another upgrade package which including breakfast, but it was expensive, so, I rejected again! I just felt too commercial! The hotel was a bit old, but location is convenient.

The room and facilities were wonderful and the staff could not have been more helpful and attentive.

The room and facilities were wonderful and the staff could not have been more helpful and attentive.

The Shangri-La is located in a beautiful area along the river and there are plenty of bars and restaurants within walking distance. The breakfast in the lounge is quite extensive and good.