Shockingly rude reception, had a sick child with me when trying to check in, took nearly 20 minutes while receptionist chatted to colleagues, dealt with other guests, while supposedly trying to find my details. To make matters worse I’d had to pay for the night before arrival anyways, and had emailed them to ask that since this was the case that my room be ready for check in from that morning. (Due to a flight change, had to stay an extra night as hotel said they couldn’t amend the booking 2 months before arrival as made with hotels.com.) Couldn’t find email and was more concerned with my sick daughter, receptionist kept asking for the email when he could have just searched his mail for it. Daughter was so sick that when we eventually got checked in and to our room, she vomited. Had pointed out to receptionist that she was sick, but he couldn’t have behaved worse. Found the email and came back the next day to show it to him, and he doubled down on his rudeness and started arguing. Have never experienced such bad behaviour in any hotel I’ve stayed in, needless to say I won’t be returning or staying in any of the THB hotels.

Shockingly rude reception, had a sick child with me when trying to check in, took nearly 20 minutes while receptionist chatted to colleagues, dealt with other guests, while supposedly trying to find my details. To make matters worse I’d had to pay for the night before arrival anyways, and had emailed them to ask that since this was the case that my room be ready for check in from that morning. (Due to a flight change, had to stay an extra night as hotel said they couldn’t amend the booking 2 months before arrival as made with hotels.com.) Couldn’t find email and was more concerned with my sick daughter, receptionist kept asking for the email when he could have just searched his mail for it. Daughter was so sick that when we eventually got checked in and to our room, she vomited. Had pointed out to receptionist that she was sick, but he couldn’t have behaved worse. Found the email and came back the next day to show it to him, and he doubled down on his rudeness and started arguing. Have never experienced such bad behaviour in any hotel I’ve stayed in, needless to say I won’t be returning or staying in any of the THB hotels.

Fabulous holiday

Fabulous holiday

Would not return, awful

Would not return, awful

Nice but bit expensive

Nice but bit expensive

Very clean, good value although it is quite out of the way. Staff, facilities etc all excellent

Very clean, good value although it is quite out of the way. Staff, facilities etc all excellent

Staff were amazing and the room was spacious.

Staff were amazing and the room was spacious.

Our 4th visit ..and already planning our next trip x

Stayed twice now so far, excellent room and position of room over looking the pool

Was disappointed with the entertainment Christmas Eve would have been better with DJ disco

Was disappointed with the entertainment Christmas Eve would have been better with DJ disco

The hotel its self was nice and clean, the receptionist that checked us I. Was very rude I wouldn’t stay here again

The hotel its self was nice and clean, the receptionist that checked us I. Was very rude I wouldn’t stay here again

Stayed in a 1 bedroom apartment. Was quiet and comfortable overlooking the pool. Daily cleaning was hit and miss, some seemed to do the bare minimum ie make bed, empty trash and a quick wipe with the mop. Reception were uninterested in the guests. Keycard for gate stopped working before check out. Advised reception staff but basically ignored us. No asking if we had a pleasant stay. Or wishing us a safe journey home. Just took the key. Goodbye!

Stayed in a 1 bedroom apartment. Was quiet and comfortable overlooking the pool. Daily cleaning was hit and miss, some seemed to do the bare minimum ie make bed, empty trash and a quick wipe with the mop. Reception were uninterested in the guests. Keycard for gate stopped working before check out. Advised reception staff but basically ignored us. No asking if we had a pleasant stay. Or wishing us a safe journey home. Just took the key. Goodbye!

Friendly staff and good transport links.

Friendly staff and good transport links.

How this hotel is not a 4* is beyond me ... very well run hotel - the good experience started with a warm and friendly check-in - thank you Carlos ....

How this hotel is not a 4* is beyond me ... very well run hotel - the good experience started with a warm and friendly check-in - thank you Carlos ....

Good hotel and friendly staff. The only downside is it's at the top of a long steep hill, no good for elderly or infirm persons.

Good hotel and friendly staff. The only downside is it's at the top of a long steep hill, no good for elderly or infirm persons.

Amazing trip

Amazing trip

Just back from a weeks stay in THB Flora. Would highly recommend. Lovely modern clean rooms. staff were all lovely and friendly. food was good. Plenty to keep the kids (6 & 8) entertained. Nice bar on site with nightly entertainment.

Just back from a weeks stay in THB Flora. Would highly recommend. Lovely modern clean rooms. staff were all lovely and friendly. food was good. Plenty to keep the kids (6 & 8) entertained. Nice bar on site with nightly entertainment.

An ok spot - Rooms are spacious bright and airy. It’s a nice spot but had down sides - my room was facing the main road and sound proofing is very poor and one can hear all the traffic through the night.

An ok spot - Rooms are spacious bright and airy. It’s a nice spot but had down sides - my room was facing the main road and sound proofing is very poor and one can hear all the traffic through the night.