This is the email I sent the property the next day. We had checked out a few hours after checking in, it was that bad. I thought someone would have called or emailed us by now. We haven't heard back from my email or my message here on hotels.com. Good Afternoon, Based on this email I'm going to assume you did not speak with your check in crew. I would like to request a refund. We checked in around 6PM. Got to the room, there was an awful odor in the condo. We opened the doors, and turned on the fan to air out the room.  I took a quick shower, water wouldn't drain. We had a dinner reservation and didn't have time to address. We got back around 9/930. The halls smelled like pee and Marijuana. Even though we tried to air out the room, it still smelled like cheap dollar store powder carpet cleaner - everywhere. The water in the kitchen sink wouldn't drain. The sofa looks like it should have been replaced 5 years ago, we couldn't even sit on it, it was that gross. Everything was dated and in dire need of something. When we went to check out at 930PM (same night), the only thing the staff had to say was "oh no", no offer for a new room or maybe a move to your other facility? They were very nice and not rude, just not super helpful. Thank you for your time and assistance,

This is the email I sent the property the next day. We had checked out a few hours after checking in, it was that bad. I thought someone would have called or emailed us by now. We haven't heard back from my email or my message here on hotels.com. Good Afternoon, Based on this email I'm going to assume you did not speak with your check in crew. I would like to request a refund. We checked in around 6PM. Got to the room, there was an awful odor in the condo. We opened the doors, and turned on the fan to air out the room.  I took a quick shower, water wouldn't drain. We had a dinner reservation and didn't have time to address. We got back around 9/930. The halls smelled like pee and Marijuana. Even though we tried to air out the room, it still smelled like cheap dollar store powder carpet cleaner - everywhere. The water in the kitchen sink wouldn't drain. The sofa looks like it should have been replaced 5 years ago, we couldn't even sit on it, it was that gross. Everything was dated and in dire need of something. When we went to check out at 930PM (same night), the only thing the staff had to say was "oh no", no offer for a new room or maybe a move to your other facility? They were very nice and not rude, just not super helpful. Thank you for your time and assistance,

Quiet area, resturants and grocery close by, property well maintained.

Quiet area, resturants and grocery close by, property well maintained.

This was my 5th time staying at Horizon, property is starting to be a little worn down, still nice but could use some upgrades like fresh carpet and the furniture has seen better days.

This was my 5th time staying at Horizon, property is starting to be a little worn down, still nice but could use some upgrades like fresh carpet and the furniture has seen better days.

We booked a room and it smelled like someone had recently smoked inside the room. We asked the manager if we could change rooms and they quickly obliged. Thank you

We booked a room and it smelled like someone had recently smoked inside the room. We asked the manager if we could change rooms and they quickly obliged. Thank you

Property is nice!

Property is nice!

Very nice clean place

Very nice clean place

A couple of things that we needed help with but service was fast and they were quite friendly!

A couple of things that we needed help with but service was fast and they were quite friendly!

Bed was more firm than I like.

Bed was more firm than I like.

Very clean. Cleaning staff was so very nice. So much parking.

Very clean. Cleaning staff was so very nice. So much parking.

Great place overlooking the ocean

Great place overlooking the ocean

Honestly one of the worst stays of my entire life from beginning to end. Let me start off by saying the Grand Shotes Hotel and Horizon on 77th are in a messy divorce and neither of them are very helpful. It’s like they don’t want to talk about their situation, leaving the customers totally unhappy and confused. Grand Shores owns this listing. You check in at their hotel but you stay at the one next door. Confusing process which cause check in to take nearly 90 minutes as we encountered rude person after person who didn’t know much. After check in we found our room to 100% not be a ‘resort’. For the additional $45 resort fee - one would expect beach towels (for example). Nope! Now comes some of the issues with the room... You have control of the A/C within reason - when I got there the room was 76 and like a sauna, you can only lower it down to 68 degrees. The coffee pot - broken. The oven - didn’t close Master shower - wouldn’t come out of the shower head. 2nd shower - base of the shower head rusty. Beach chair on patio - looks like it’s seen 8 season. Bed - could feel every spring pressing into my hip bone and ribs. And now for the icing on the cake - a maintenance guy from Bluegreen who wasn’t suppose to enter the room came in to change the air filter - without knocking. Discussed all of this with the night manager - he apologized and gave us a comp’d breakfast. I wouldn’t recommend staying here - ever.

Honestly one of the worst stays of my entire life from beginning to end. Let me start off by saying the Grand Shotes Hotel and Horizon on 77th are in a messy divorce and neither of them are very helpful. It’s like they don’t want to talk about their situation, leaving the customers totally unhappy and confused. Grand Shores owns this listing. You check in at their hotel but you stay at the one next door. Confusing process which cause check in to take nearly 90 minutes as we encountered rude person after person who didn’t know much. After check in we found our room to 100% not be a ‘resort’. For the additional $45 resort fee - one would expect beach towels (for example). Nope! Now comes some of the issues with the room... You have control of the A/C within reason - when I got there the room was 76 and like a sauna, you can only lower it down to 68 degrees. The coffee pot - broken. The oven - didn’t close Master shower - wouldn’t come out of the shower head. 2nd shower - base of the shower head rusty. Beach chair on patio - looks like it’s seen 8 season. Bed - could feel every spring pressing into my hip bone and ribs. And now for the icing on the cake - a maintenance guy from Bluegreen who wasn’t suppose to enter the room came in to change the air filter - without knocking. Discussed all of this with the night manager - he apologized and gave us a comp’d breakfast. I wouldn’t recommend staying here - ever.

Nice lazy river and hot tub/pool. Quick walk to the beach and nice view. A little small for 5 people (3 young crazy hyper kids) but it worked

Nice lazy river and hot tub/pool. Quick walk to the beach and nice view. A little small for 5 people (3 young crazy hyper kids) but it worked

I enjoyed my stay. I would definitely be staying here when I return.

I enjoyed my stay. I would definitely be staying here when I return.

The rental unit was in terrible shape.... carpet torn, old sofas, mattress stained, dirty looking carpet....bad first and last impression. EXPEDIA should not get involved with such units. Bad reflection on EXPEDIA.

The rental unit was in terrible shape.... carpet torn, old sofas, mattress stained, dirty looking carpet....bad first and last impression. EXPEDIA should not get involved with such units. Bad reflection on EXPEDIA.

Love the layout. Nice view. Would definitely stay again! :) Lovely kitchen. Housekeeping brought up a baking pan I needed that was not already in the kitchen. Storage drawer in the stove was a bit tricky to close but no big deal. Both toilets kept running and maintenance worked on both but one continued to run. Probably should have called them back again. If that’s the worst thing to happen life is grand!

Love the layout. Nice view. Would definitely stay again! :) Lovely kitchen. Housekeeping brought up a baking pan I needed that was not already in the kitchen. Storage drawer in the stove was a bit tricky to close but no big deal. Both toilets kept running and maintenance worked on both but one continued to run. Probably should have called them back again. If that’s the worst thing to happen life is grand!

Stay here for the second time in 2 years. Location is very good. The suite is spacious. Kitchen and supplies are very useful. Sofas condition has deteriorated a lot. Bedding can be upgraded. Overall is still satisfactory.

Stay here for the second time in 2 years. Location is very good. The suite is spacious. Kitchen and supplies are very useful. Sofas condition has deteriorated a lot. Bedding can be upgraded. Overall is still satisfactory.