Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.

Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.

Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.

Great location. Wonderful staff

Great location. Wonderful staff

Tracy and Tom were very friendly and extremely helpful! The hotel is right in the heart of the old quarter, so it is very convenient to most tourist sites.

Tracy and Tom were very friendly and extremely helpful! The hotel is right in the heart of the old quarter, so it is very convenient to most tourist sites.

I enjoyed staying at the San Palace. The service was great.

I enjoyed staying at the San Palace. The service was great.

Lovely hotel. Great location and amazing staff.

Lovely hotel. Great location and amazing staff.

Room was clean and very comfortable. AC worked very well and bed was very comfortable. Staff was amazing! Everyone who worked there were extremely polite, friendly and helpful. Just amazing people. Breakfast was good too. Good selection of coffee/tea/juice, three types of bread, two types of cereal, yogurt, plus a rotating selection of three different hot dishes (changed daily) and two different fresh fruits (again, changed daily). The only downside is the hotel lobby feels very cramped but of course they can’t do much about that. Also, hotel is located at a particularly busy intersection so crossing street is difficult but I guess that’s Hanoi!

Room was clean and very comfortable. AC worked very well and bed was very comfortable. Staff was amazing! Everyone who worked there were extremely polite, friendly and helpful. Just amazing people. Breakfast was good too. Good selection of coffee/tea/juice, three types of bread, two types of cereal, yogurt, plus a rotating selection of three different hot dishes (changed daily) and two different fresh fruits (again, changed daily). The only downside is the hotel lobby feels very cramped but of course they can’t do much about that. Also, hotel is located at a particularly busy intersection so crossing street is difficult but I guess that’s Hanoi!

Amazing staff, but my room could use a deep clean. Several places had a thick layer of dust, and several counters had fingerprints and stains on them. The hotel’s location is pretty good, and the small pool is a good bonus. The breakfast buffet was lacking, and even if the room was well soundproofed from the outside, the door did nothing to shut out the noise from the hallway. I was unlucky and had some noisy neighbors who made a lot of fuss late at night, but that’s not the hotels fault.

Amazing staff, but my room could use a deep clean. Several places had a thick layer of dust, and several counters had fingerprints and stains on them. The hotel’s location is pretty good, and the small pool is a good bonus. The breakfast buffet was lacking, and even if the room was well soundproofed from the outside, the door did nothing to shut out the noise from the hallway. I was unlucky and had some noisy neighbors who made a lot of fuss late at night, but that’s not the hotels fault.

Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.

Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.

Overall satisfaction level is good. Very convenient to find local food even in the midnight. Staffs are friendly and helpful. The room is clean and the hotel located at quite central of Old quarters. Will come back again

Overall satisfaction level is good. Very convenient to find local food even in the midnight. Staffs are friendly and helpful. The room is clean and the hotel located at quite central of Old quarters. Will come back again

Great stay at this wonderful hotel, very helpful & friendly staff

Great stay at this wonderful hotel, very helpful & friendly staff

Very nice staff with great level of English and concierge-like service, great location and overall very good value for money. Hotel actioned on the feedback we gave, we had a pleasant experience with the staff getting to know us. Minor improvement point: softer and lower pillows.

Very nice staff with great level of English and concierge-like service, great location and overall very good value for money. Hotel actioned on the feedback we gave, we had a pleasant experience with the staff getting to know us. Minor improvement point: softer and lower pillows.

Beautiful finishings. Comfortable bed friendly staff and very accommodating to our needs.

Beautiful finishings. Comfortable bed friendly staff and very accommodating to our needs.

The staff was amaising. Camilla was great !! Very helpfull and kind.

The staff was amaising. Camilla was great !! Very helpfull and kind.

The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed

The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed

Friendly helpful staff.

Friendly helpful staff.