Despite the stunning location this was not the 5 star experience we were expecting. The staff were neither friendly nor helpful and some basics were missing. We didn’t even have a bedside light and had to get out of bed to turn the lights off! No luggage rack either, we were asked to keep our suitcase in the floor! The bathroom vanity had neither lights nor shaving mirror with a really basic hair dryer. But the view from the terrace was incredible. The food in the restaurant was also not good… we ate there once after arriving because we were so tired but never again.

Despite the stunning location this was not the 5 star experience we were expecting. The staff were neither friendly nor helpful and some basics were missing. We didn’t even have a bedside light and had to get out of bed to turn the lights off! No luggage rack either, we were asked to keep our suitcase in the floor! The bathroom vanity had neither lights nor shaving mirror with a really basic hair dryer. But the view from the terrace was incredible. The food in the restaurant was also not good… we ate there once after arriving because we were so tired but never again.

Staff were excellent and very well trained. Service was outstanding. The property is so beautiful and private. Hidden deep in a valley, with jungle views, a great hideaway. Thank you to the staff for all their great work.

Staff were excellent and very well trained. Service was outstanding. The property is so beautiful and private. Hidden deep in a valley, with jungle views, a great hideaway. Thank you to the staff for all their great work.

The staff were top notch. Specially Komang the driver. He showed us Ubud and even lent us hospital money when my husband got sick from an earlier Thailand trip.

The staff were top notch. Specially Komang the driver. He showed us Ubud and even lent us hospital money when my husband got sick from an earlier Thailand trip.

Private resort, great service, friendly staff.

Private resort, great service, friendly staff.

Property was a 5 star. It felt authentic in that it was off of the road where there were tourist. it did not feel like a tourist environment. the grounds were beautiful, the staff were amazing and accomodating. I loved my room, but i was not happy of the location. it was down stairs which really made my knees hurt. i am a senior and that was too much on my knees. to accomodate the manager Eva provided me with a complimentary massage. The young man that picked me up from the airport upon my arrival until my departure was stellar his name is Wayan Siatusa. Great young man, polite, professional, knowledgeable and made my visit quite amazing. Thank you Wayan. Michele Johnson 9-16 thru 9-20-2023

Property was a 5 star. It felt authentic in that it was off of the road where there were tourist. it did not feel like a tourist environment. the grounds were beautiful, the staff were amazing and accomodating. I loved my room, but i was not happy of the location. it was down stairs which really made my knees hurt. i am a senior and that was too much on my knees. to accomodate the manager Eva provided me with a complimentary massage. The young man that picked me up from the airport upon my arrival until my departure was stellar his name is Wayan Siatusa. Great young man, polite, professional, knowledgeable and made my visit quite amazing. Thank you Wayan. Michele Johnson 9-16 thru 9-20-2023

The hotel and staff were brilliant and couldn’t have been more accommodating. The hotel is beautiful and having an in house transport offering was brilliant to be able to explore safely with no hassle in finding taxi’s to bring you back. Would highly recommend! Thank you.

The hotel and staff were brilliant and couldn’t have been more accommodating. The hotel is beautiful and having an in house transport offering was brilliant to be able to explore safely with no hassle in finding taxi’s to bring you back. Would highly recommend! Thank you.

Amazing hotel , more beautiful than the pictures on website, absolutely magical

Amazing hotel , more beautiful than the pictures on website, absolutely magical

Everything was great !!!

Everything was great !!!

The staff were so pleasant and helpful. The food was delicious. The resort was beautiful and full of Zen.

The staff were so pleasant and helpful. The food was delicious. The resort was beautiful and full of Zen.

Let me first start by saying I am hard pressed about giving this place a good review because I really wanted, however I have to give it an honest rating as do all the places I visit. I just want others to be made aware. The property looks great on photos and paper; however, the pools were dirty, the room smelled of mold and musk, there was loud Indian music in our hallway until 11pm, TV options were limited, shower and tap water smelled of raw sewage, the toilet was open glass top to bottom so no privacy from anyone in the room and there was a light on outside the bathroom window which was on all night and could not be shut off from out suite and lit up the room all night as there were no bathroom doors. We paid 2 nights, non-refundable room and left after one and went to another location. The place is clearly outdated and will most likely fizzle out unfortunately. It does have a lot of potential but will need some love and attention. Before Covid or 2020 this place was happening by the sounds of it but since after its shifted. The staff were amazing and accommodating and if it was not for their kindness and hospitality we would have left as soon as we arrived. I hate being that guy to give poor reviews however ... no surprises coming from my review.

Let me first start by saying I am hard pressed about giving this place a good review because I really wanted, however I have to give it an honest rating as do all the places I visit. I just want others to be made aware. The property looks great on photos and paper; however, the pools were dirty, the room smelled of mold and musk, there was loud Indian music in our hallway until 11pm, TV options were limited, shower and tap water smelled of raw sewage, the toilet was open glass top to bottom so no privacy from anyone in the room and there was a light on outside the bathroom window which was on all night and could not be shut off from out suite and lit up the room all night as there were no bathroom doors. We paid 2 nights, non-refundable room and left after one and went to another location. The place is clearly outdated and will most likely fizzle out unfortunately. It does have a lot of potential but will need some love and attention. Before Covid or 2020 this place was happening by the sounds of it but since after its shifted. The staff were amazing and accommodating and if it was not for their kindness and hospitality we would have left as soon as we arrived. I hate being that guy to give poor reviews however ... no surprises coming from my review.

Great experience- especially the complimentary yoga with Putu made my day start right! I had some issues with cleaning and something wrong with the ac, however the team were happy to quickly respond and resolve it. Nothing major and everything else like food, comfort and amenities was perfect. Overall super delightful stay and I would definitely recommend it to a friend.

Great experience- especially the complimentary yoga with Putu made my day start right! I had some issues with cleaning and something wrong with the ac, however the team were happy to quickly respond and resolve it. Nothing major and everything else like food, comfort and amenities was perfect. Overall super delightful stay and I would definitely recommend it to a friend.

I like the staff . Very polite. The pools .. the villa I stay in was good as well ..

I like the staff . Very polite. The pools .. the villa I stay in was good as well ..

Excellent stay! This is the most lovely resort I've ever been. Room is really spacious and bright. But more than that, All of the staffs were super friendly and helpful. Love this place. Swimming pool and Outside hot tub are gorgeous. Also programs they offer (such as Yoga, Romantic acoustic...) were also great. Would definetely come back!!

Excellent stay! This is the most lovely resort I've ever been. Room is really spacious and bright. But more than that, All of the staffs were super friendly and helpful. Love this place. Swimming pool and Outside hot tub are gorgeous. Also programs they offer (such as Yoga, Romantic acoustic...) were also great. Would definetely come back!!

Ambiance, staff, cleanliness, food, flexibility, amenities 5/5. We enjoyed how the staff were very friendly and accomodating. They offered a lot of special experience that we enjoyed. For example - spa, floating breakfast... I would definitely recommend this place to my family and friends...

Absolutely beautiful hotel grounds, complete with natural waterfalls. Extremely friendly staff who made an effort to remember our names and room number. Couldn’t fault anything!

If you want to retire together in the jungle with comfort, then this is the perfect place! Delicious food, gorgeous views of the rainforest, waterfall, attentive staff!

If you want to retire together in the jungle with comfort, then this is the perfect place! Delicious food, gorgeous views of the rainforest, waterfall, attentive staff!

This is a new hotel and it’s absolutely fantastic. Condition is perfect clean and well looked after. Staff is amazing. Negative side is it’s far from Ubud but if you want the perfect mountain surroundings this is the perfect hotel. Also there’s not a great variety of breakfast menu. But all in all it’s a great hotel.

This is a new hotel and it’s absolutely fantastic. Condition is perfect clean and well looked after. Staff is amazing. Negative side is it’s far from Ubud but if you want the perfect mountain surroundings this is the perfect hotel. Also there’s not a great variety of breakfast menu. But all in all it’s a great hotel.