So chic, great location and excellent service!

Im sorry to say that the stay was a big disappointment. They promote the hotel with a nice pool area. But it was open, due to private events and very limited open hours . Check in was at 15:00. And the pool closed at 16:00. I got informed that it was going to open again 9:00 the next day . When I came back the day after, the pool was closed again. This time due to a private brunch. I booked the hotel simply to relax at the roof top with the pool. This is false marketing. The staff in the reception appeared to be uninterested in general, from the time of the check in, until I was checking out the day after. This hotel is really not worth the premium price they are charging. The only good thing during my stay was the food and the staff at the restaurant Real. They did a very good job.

Im sorry to say that the stay was a big disappointment. They promote the hotel with a nice pool area. But it was open, due to private events and very limited open hours . Check in was at 15:00. And the pool closed at 16:00. I got informed that it was going to open again 9:00 the next day . When I came back the day after, the pool was closed again. This time due to a private brunch. I booked the hotel simply to relax at the roof top with the pool. This is false marketing. The staff in the reception appeared to be uninterested in general, from the time of the check in, until I was checking out the day after. This hotel is really not worth the premium price they are charging. The only good thing during my stay was the food and the staff at the restaurant Real. They did a very good job.

The hotel is great overall. Spacious rooms and bathrooms are impressive as well as roof top pool/bar. Ala carte breakfast is delish. The stuff is friendly and super helpful . The only problem I had is that hotel is adding additional charges without your consent. So check your bill twice at the check out. 😉

The hotel is great overall. Spacious rooms and bathrooms are impressive as well as roof top pool/bar. Ala carte breakfast is delish. The stuff is friendly and super helpful . The only problem I had is that hotel is adding additional charges without your consent. So check your bill twice at the check out. 😉

The only problem is just too much noise in the street that all orthewise everything was perfect

This property is hell. It is falling apart, the rooms are horrific and unwelcoming. But what truly makes it appalling is the staff - the front desk were actively hostile even when asked simple things, ie when room hadn't been cleaned. Over a 6 day stay there were issues every day, from room not being cleaned, minibar not even checked all week, a 7am gym class which made the room vibrate. Honestly was the most deeply disappointing stay I had in 2 months of travelling, go anywhere else in Medellin, but not here - save your money

The property is decent but seems to be a little old. The interior and rooms with hot tubs did not seem to be cleaned well. The hot tub had hair in it etc. The area surrounding the building is straight 3rd world. We had an armed guard at our hotel door 24/7. Rooftop pool had total coverage no sun exposure, and at night was like a very dead lounge. I won’t stay again at this hotel. The surrounding area was too dangerous.

Very nice and will be visiting again

Good stay. Near many restaurants and bars.

Super

The hotel is beautiful and the staff is amazing!!

No good

The staff at the Charlee are Exceptional. Exceeded my needs on every level. Great location and stunning property . The people you have working there make it great ! I know I’ll miss some names but Karen , Yuliana , Anderson and the 2 Jorge’s .

Perfect

Perfect

The staff at the Charlee are Exceptional. Exceeded my needs on every level. Great location and stunning property . The people you have working there make it great ! I know I’ll miss some names but Karen , Yuliana , Anderson and the 2 Jorge’s .

An excellent safe property with a very helpful staff, especially Anderson. He was there to do whatever was needed and always offered to help.

Rooms and hetel is good

Staff is extremely helpful with the check in process and explained everything in detail of what the hotel has to offer

Rooms and hetel is good

Staff is extremely helpful with the check in process and explained everything in detail of what the hotel has to offer

Location

This hotel is in the middle of everything, perfect location. Beautiful spacious rooms. If you're traveling to Poblado in Medellín this hotel is great.

This hotel is in the middle of everything, perfect location. Beautiful spacious rooms. If you're traveling to Poblado in Medellín this hotel is great.

Location

Genial

Genial

I liked the amenities in the room and the decor. It was also in the middle of everything which means easy walking distance to everything in the city area. Liked the roof top bar and view too.

I liked the amenities in the room and the decor. It was also in the middle of everything which means easy walking distance to everything in the city area. Liked the roof top bar and view too.

Loved the attentive staff, their amenities, especially their gym and beautiful rooftop pool and views! Breakfast was amazing as well!

Loved the attentive staff, their amenities, especially their gym and beautiful rooftop pool and views! Breakfast was amazing as well!