Rooftop bar service was terrible! Tempted to leave without paying it took an hour to find a waiter to pay my tab.

Hotel was great. Rooftop bar is amazing. Restaurant food was OK.

Hotel was great. Rooftop bar is amazing. Restaurant food was OK.

Rooftop bar service was terrible! Tempted to leave without paying it took an hour to find a waiter to pay my tab.

The staff were lovely and welcoming. The room was clean & comfortable. The breakfast was bountiful & delicious. I would recommend this hotel for a convenient, easy access location in Madrid.

Excellent hotel in Gran Via where everything is. I would highly recommend it.

Excellent hotel in Gran Via where everything is. I would highly recommend it.

The staff were lovely and welcoming. The room was clean & comfortable. The breakfast was bountiful & delicious. I would recommend this hotel for a convenient, easy access location in Madrid.

Great

Great

I’ll never stay at another RIU property. We booked these rooms together 6 months ago. But we were placed 13 floors apart. When asked if we could move to be on the same floor, we were told it was impossible. While visiting the 26th floor bar, I tried to order an old fashioned, which is a classic cocktail at every bar in earth, including your competitors at Gingko across the street, but your bar manager told me that it was impossible fir your staff to make it. Even though we were guests in the hotel, we were denied access to the 27th floor on 3 different occasions over 3 days. The wait for what would turn out to be overcrowded elevators that you couldn’t get on anyway was interminable. The volume limit on the television was so restrictive that we couldn’t hear it above the sound of the in-room air handler. The temperature in the rooms was too warm, and also, could not be adjusted in room, we had to open the windows to make it livable, which allowed us to hear Madrid sirens all night long. It became abundantly clear that you cater to large groups booking seminars or corporate meetings, and 2 couples traveling together Aren’t very important to you. I’ve never stayed in a colder, more robotic, inhospitable hotel.

I’ll never stay at another RIU property. We booked these rooms together 6 months ago. But we were placed 13 floors apart. When asked if we could move to be on the same floor, we were told it was impossible. While visiting the 26th floor bar, I tried to order an old fashioned, which is a classic cocktail at every bar in earth, including your competitors at Gingko across the street, but your bar manager told me that it was impossible fir your staff to make it. Even though we were guests in the hotel, we were denied access to the 27th floor on 3 different occasions over 3 days. The wait for what would turn out to be overcrowded elevators that you couldn’t get on anyway was interminable. The volume limit on the television was so restrictive that we couldn’t hear it above the sound of the in-room air handler. The temperature in the rooms was too warm, and also, could not be adjusted in room, we had to open the windows to make it livable, which allowed us to hear Madrid sirens all night long. It became abundantly clear that you cater to large groups booking seminars or corporate meetings, and 2 couples traveling together Aren’t very important to you. I’ve never stayed in a colder, more robotic, inhospitable hotel.

Amaizing! Great location and the Roof top and Breakfast was the best!

Amaizing! Great location and the Roof top and Breakfast was the best!

This hotel was fabulous! It was centrally located on the main thorough fair within walking distance to everything. Right across the street from the plaza de España! Modern clean beautiful, excellent service and the rooms and beds were fabulous.

The stay was good, although the room was cold and we needed a heater, The hotel is probably a bit to big for us.

The stay was good, although the room was cold and we needed a heater, The hotel is probably a bit to big for us.

Great hotel. Has a roof terrace which makes it to busy and overcrowded if you want to relax.

Great hotel. Has a roof terrace which makes it to busy and overcrowded if you want to relax.

Just a huge hotel for mass tourism. the breakfast room was insanely big and people felt like cattle

Just a huge hotel for mass tourism. the breakfast room was insanely big and people felt like cattle

Friendly and efficient staff. Superb breakfast! Centric, easily accesible, perfect for business or pleasure

Friendly and efficient staff. Superb breakfast! Centric, easily accesible, perfect for business or pleasure

the location is excellent and Hotel is superb breakfast amazing with great choices would recommend and hope to be back

the location is excellent and Hotel is superb breakfast amazing with great choices would recommend and hope to be back

The staff was amazing. I stayed at two other hotels while in Spain and I was struck by how happy, professional and helpful the staff was - great experience. Thank you!

The staff was amazing. I stayed at two other hotels while in Spain and I was struck by how happy, professional and helpful the staff was - great experience. Thank you!

The hotel is great, with a fantastic location. WARNING, the area is full of expert pickpockets, I had my phone stolen within 30 minutes of leaving the hotel at the Zara store near by.

The hotel is great, with a fantastic location. WARNING, the area is full of expert pickpockets, I had my phone stolen within 30 minutes of leaving the hotel at the Zara store near by.

It’s a huge hotel. Seemed to be several large conferences there so very crowded. Room felt like a cheap motel. Lights were too bright in bathroom and by bed. Needed dimmers. Cheap looking art on walls. Hallways and huge breakfast area felt sterile and unattractive. Rooftop bar/restaurant on 27th floor has great views with expensive food and drinks.

It’s a huge hotel. Seemed to be several large conferences there so very crowded. Room felt like a cheap motel. Lights were too bright in bathroom and by bed. Needed dimmers. Cheap looking art on walls. Hallways and huge breakfast area felt sterile and unattractive. Rooftop bar/restaurant on 27th floor has great views with expensive food and drinks.

Very nice and central hotel !! Very clean but at the same time lot of people if you dont like the mass this hotel is not for you. Otherwise great