Overall the property is not well kept. There’s a general sense of poor maintenance and lack of cleanliness. There’s a shopping center on the ground floor that held a loud music concert on a Thursday until 11pm making it impossible to relax in my 4th floor room facing the shopping center courtyard. The staff did accommodate me the next day and changed me to a street facing room that reduced the noise coming from the shopping center’s music stage.

The staff couldn’t have been more accommodating. Despite my non-existent Spanish language, the patience, kindness and warm interactions for support and assistance from the reception, to the restaurant and kitchen, my stay was very memorable. My arrival and check-in was seamless. I had booked through hotels.com and didn’t realize that it included the buffet breakfast which included a wide variety of local and traditional American breakfast items. My room was very clean and comfortable with strong air conditioning to counteract my slow adaptation to the hot and humid days of the Yucatan. On my departure, my flight was very early, and the kitchen and reception staff thoughtfully curated a healthy fresh fruit breakfast for me to take away which was such a blessing, given the time restrictions when dashing for your flight back home. Everyone from soup to nuts at the NH Collection Merida Paseo Montejo was absolutely stellar, kind and top notch hospitable. The central location of the hotel was also key to access lots of local eats. Highly recommended!!!

The staff couldn’t have been more accommodating. Despite my non-existent Spanish language, the patience, kindness and warm interactions for support and assistance from the reception, to the restaurant and kitchen, my stay was very memorable. My arrival and check-in was seamless. I had booked through hotels.com and didn’t realize that it included the buffet breakfast which included a wide variety of local and traditional American breakfast items. My room was very clean and comfortable with strong air conditioning to counteract my slow adaptation to the hot and humid days of the Yucatan. On my departure, my flight was very early, and the kitchen and reception staff thoughtfully curated a healthy fresh fruit breakfast for me to take away which was such a blessing, given the time restrictions when dashing for your flight back home. Everyone from soup to nuts at the NH Collection Merida Paseo Montejo was absolutely stellar, kind and top notch hospitable. The central location of the hotel was also key to access lots of local eats. Highly recommended!!!

The staff service is terrible

The staff service is terrible

Great hotel and location

Great hotel and location

I love the location, it was easy to move around. Plenty options to eat there. The room was clean and neat. The staff was friendly, helpful and professional.

I love the location, it was easy to move around. Plenty options to eat there. The room was clean and neat. The staff was friendly, helpful and professional.

Very private, easy parking and 24 hour room service

Very private, easy parking and 24 hour room service

Overall is an average hotel. I was expecting a little bit more but did not get that extra special feeling. The first day the elevator didn’t work so we took the emergency stairs. It was disgusting, they have not cleaned that area in years. Food was good but a bit pricey.

Overall is an average hotel. I was expecting a little bit more but did not get that extra special feeling. The first day the elevator didn’t work so we took the emergency stairs. It was disgusting, they have not cleaned that area in years. Food was good but a bit pricey.

A perfect accommodation experience 。

A perfect accommodation experience 。

The rooms had an strong musky smell due to the HVAC system we ask to be transferred to other room because the smell but still the same unfortunately the glass windows can’t be opened so no fresh air can come into the room

The rooms had an strong musky smell due to the HVAC system we ask to be transferred to other room because the smell but still the same unfortunately the glass windows can’t be opened so no fresh air can come into the room

Staff was excellent service was great. Food options were fantastic.

Staff was excellent service was great. Food options were fantastic.

The NH is a nice hotel at two corners of the Paseo Montejo. We did not try the breakfast/restaurant because there are plenty upscale restaurants available just down the elevator. The staff was very friendly and watching the sunset from the pool on the rooftop is an amazing experience. Highly recommendable!

The NH is a nice hotel at two corners of the Paseo Montejo. We did not try the breakfast/restaurant because there are plenty upscale restaurants available just down the elevator. The staff was very friendly and watching the sunset from the pool on the rooftop is an amazing experience. Highly recommendable!

The pool and that view were amazing! Very few towels at the pool side for use.

The pool and that view were amazing! Very few towels at the pool side for use.

I requested separate beds which they did not grant.

I requested separate beds which they did not grant.

It was ok. I wouldn’t stay there again.

It was ok. I wouldn’t stay there again.

Staff were friendly and helpful. It was centrally located and breakfast was good!

Staff were friendly and helpful. It was centrally located and breakfast was good!

Hotel staff was friendly and helpful. We were traveling with a pet the they were very accommodating. We had a very early flight to catch. The music (bass) coming from the courtyard of Paseo 60 was very loud. Until 1 am or so. A band played from 9pm at least 11pm. Would not recommend if you have plans to sleep.

Hotel staff was friendly and helpful. We were traveling with a pet the they were very accommodating. We had a very early flight to catch. The music (bass) coming from the courtyard of Paseo 60 was very loud. Until 1 am or so. A band played from 9pm at least 11pm. Would not recommend if you have plans to sleep.

No bottled water in room. No hot water in shower. Would not say VIP service. Also no key to bar offered