Decent stay but shower kept running and wouldn’t turn off when we shut off the water. Reception team were responsive and gave us extra hour for checkout which was nice. Rest of the facilities were good

Great for travelling with the little ones, cot and changing facilities provided in the room.

Great for travelling with the little ones, cot and changing facilities provided in the room.

It wasn’t great, property is tired. Area is pretty awful. Nice reception team.

It wasn’t great, property is tired. Area is pretty awful. Nice reception team.

Bar was lovely, walkable area, very convenient location!

Bar was lovely, walkable area, very convenient location!

Single night stay for trip to Reading. Excellent location within sight of the railway station. Room was large and comfortable, and had both bath and shower. The only down part for me was that the TV channel list was not as extensive as I am used to in hotels.

Single night stay for trip to Reading. Excellent location within sight of the railway station. Room was large and comfortable, and had both bath and shower. The only down part for me was that the TV channel list was not as extensive as I am used to in hotels.

Great room.

Great room.

Room had only one bedside/table light, with a dodgy connection. This was fine as a single occupant who didn't want to use the desk anyways. Half the USB sockets didn't work either. Power sockets all very inconveniently positioned. Definitely not what I was expecting, given reputation and price, I was disappointed.

Room had only one bedside/table light, with a dodgy connection. This was fine as a single occupant who didn't want to use the desk anyways. Half the USB sockets didn't work either. Power sockets all very inconveniently positioned. Definitely not what I was expecting, given reputation and price, I was disappointed.

Absolutely fantastic service from reception who were attentive and professional in my requests. 10/10! Hotel wise it’s your typical Malmaison dark chic and very contemporary. Location wise you couldn’t get any closer to the train station so for anyone needing to be close to the station please use this hotel!

Absolutely fantastic service from reception who were attentive and professional in my requests. 10/10! Hotel wise it’s your typical Malmaison dark chic and very contemporary. Location wise you couldn’t get any closer to the train station so for anyone needing to be close to the station please use this hotel!

Great location near the train station and town centre shops and bars. Beautiful room, nice and spacious. Little touches like ferrero rocher on arrival.

Great location near the train station and town centre shops and bars. Beautiful room, nice and spacious. Little touches like ferrero rocher on arrival.

Used to be much better. Seen better days. Rooms felt dirty, smelled of awful cleaning product. Fabric headboard stank and you can't really open the windows. Bar and restaurant are redeeming features, but won't be back anytime soon.

Used to be much better. Seen better days. Rooms felt dirty, smelled of awful cleaning product. Fabric headboard stank and you can't really open the windows. Bar and restaurant are redeeming features, but won't be back anytime soon.

Really nice hotel, very well refurbished, quick checkin, great service at breakfast, lovely room and bathroom, comfy bed, good price

Really nice hotel, very well refurbished, quick checkin, great service at breakfast, lovely room and bathroom, comfy bed, good price

Excellent stay as always. Super accommodating for our senior dog too.

A quick stop between work days the staff were friendly and accommodating. The room was clean, spaceous and very comfortable. Breakfast was delicious with prompt service.

Really comfy and convenient Bathrooms could be cleaner

Excellent stay as always. Super accommodating for our senior dog too.

Really comfy and convenient Bathrooms could be cleaner

A quick stop between work days the staff were friendly and accommodating. The room was clean, spaceous and very comfortable. Breakfast was delicious with prompt service.

Not enough light in room and lots of noise from outside all night long

Not enough light in room and lots of noise from outside all night long

Great, never lets down when in Reading

Great never lets down when in Reading

I have early stage arthritis in both hips and due to the customer lifts being out of order. Despite mentioning this to a member of staff at reception I had to struggle up three flights of stairs and the other stairs that were in place for five nights. On Tuesday evening one member of the reception staff accompanied me to the third floor in the staff lift but on all the other nights I had to struggle up the stairs as nobody seemed to be interested in helping me. I have therefore decided that I will not be using the Malmaison in future. I chose the hotel for its convenience to the train station due to my condition.