Terrible experience with their brokered taxi service. We ordered private taxi service from JUL airport to Puno via the hotel. We waited at the arrival gate until we were the last passengers left and the driver never showed us. I called the hotel multiple times, they either couldn't understand my questions in English, or deliberately led me wait without giving any response. We finally decided to take the shared van and I left a message to the hotel on Expedia where I did the booking, and the hotel staff never checked my message (not read) even after our checkout. Our check-in was also not very smooth. They couldn't find the key to our room and after 5 min of futile search had to give us another one. Our room is really weird, there is no ventilation fan in bathroom so it had a small window/opening towards outside. Except in our room it that opening was to the corridor! That raised some privacy concerns. Buffet breakfast is fairly basic but for this price no complaints. Overall I just can’t recommend a hotel that can’t keep up its promises/services especially when it was mostly relied upon.

Terrible experience with their brokered taxi service. We ordered private taxi service from JUL airport to Puno via the hotel. We waited at the arrival gate until we were the last passengers left and the driver never showed us. I called the hotel multiple times, they either couldn't understand my questions in English, or deliberately led me wait without giving any response. We finally decided to take the shared van and I left a message to the hotel on Expedia where I did the booking, and the hotel staff never checked my message (not read) even after our checkout. Our check-in was also not very smooth. They couldn't find the key to our room and after 5 min of futile search had to give us another one. Our room is really weird, there is no ventilation fan in bathroom so it had a small window/opening towards outside. Except in our room it that opening was to the corridor! That raised some privacy concerns. Buffet breakfast is fairly basic but for this price no complaints. Overall I just can’t recommend a hotel that can’t keep up its promises/services especially when it was mostly relied upon.

Read the review by a Japanese traveler, he was right, this hotel has powerful hot water shower. Only block away from the main square. Lots of restaurants and at least four ice cream shops!

Read the review by a Japanese traveler, he was right, this hotel has powerful hot water shower. Only block away from the main square. Lots of restaurants and at least four ice cream shops!

good hotel, but compact rooms. very close to main area.

good hotel, but compact rooms. very close to main area.

Perfect

Perfect

This hotel was decent. It was a close walk to the central plazas and shopping but very very noisy!

This hotel was decent. It was a close walk to the central plazas and shopping but very very noisy!

Rooms where okay, but if you don’t have a window, it will be very dark. While we where staying there, they where working on the house next door. There where a lot of noise until 10pm. Would probably find somewhere else to stay next tim.

Rooms where okay, but if you don’t have a window, it will be very dark. While we where staying there, they where working on the house next door. There where a lot of noise until 10pm. Would probably find somewhere else to stay next tim.

A Old hotel but clean. The location is OK, near the plaza, only 3 minutes walk. A Quite area, and not suitable for walking alone near the hotel. Bad Service because I have left some clothes in the bathroom and then check out to the Lake Titikaka. I have returned to the hotel to take the luggage in the afternoon, the staff have not remind me that there is some clothes I have left in the bath room.

A Old hotel but clean. The location is OK, near the plaza, only 3 minutes walk. A Quite area, and not suitable for walking alone near the hotel. Bad Service because I have left some clothes in the bathroom and then check out to the Lake Titikaka. I have returned to the hotel to take the luggage in the afternoon, the staff have not remind me that there is some clothes I have left in the bath room.

well organised central location and organised a breakfast box

well organised central location and organised a breakfast box

The hotel is old and not very clean. Internet is very slow.

The hotel is old and not very clean. Internet is very slow.

Decent place for the price. Dinner at the restaurant in the hotel was very good. Close to the main plaza. Power didn't work one morning but the shower still worked. Wasn't a big deal and it came back on later.

Decent place for the price. Dinner at the restaurant in the hotel was very good. Close to the main plaza. Power didn't work one morning but the shower still worked. Wasn't a big deal and it came back on later.

The hotel is only one block from the center square which is very convenient. The breakfast has variety and the room was clean and nice. Big downside was the shower water that was impossible to adjust (either burning hot or freezing cold)

The hotel is only one block from the center square which is very convenient. The breakfast has variety and the room was clean and nice. Big downside was the shower water that was impossible to adjust (either burning hot or freezing cold)

Wasn't feeling well so this place was lovely just to chill out and relax. Great beds for a cosy sleep!

Wasn't feeling well so this place was lovely just to chill out and relax. Great beds for a cosy sleep!

Had arranged airport pickup since we were arriving late at night. No one ever came to pick us up and we were stuck with taking the last "taxi" there. Room was great, breakfast was amazing. Staff were very friendly and spoke English. Credit card machine was down. Overall we were happy walking into our hotel at the end as there are lots of other "rustic" places around. I would recommend.

Had arranged airport pickup since we were arriving late at night. No one ever came to pick us up and we were stuck with taking the last "taxi" there. Room was great, breakfast was amazing. Staff were very friendly and spoke English. Credit card machine was down. Overall we were happy walking into our hotel at the end as there are lots of other "rustic" places around. I would recommend.

Very friendly and helpful staff! Good location! Hot water!

Very friendly and helpful staff! Good location! Hot water!

We stayed here a total of 5 nights on and off ... left our luggage in the storage room (with no problems) when we left on a couple of different occasion on overnight jaunts elsewhere. The staff is extremely helpful, friendly, and speak English. The rooms are tidy and clean ... and considering how many travelers come and go out of the hotel on a daily basis, I think the staff does an excellent job in keeping it up (the hotel has many years of wear and they maintain it well). There's a cold food spread for breakfast and if you would like hot eggs, just ask. My only complaint is the hot water for showers ... I asked a couple other travelers if they had problems and they did not. If you try to take a shower when everyone else is up and going (showering and flushing toilets), there seems to be a no regulator for the showers. So if you try to shower during a peak time, the water will run very hot and then very cold (back and forth, no in between). This can be solved by showering at a "non-peak" time. The street is busy during the day and very quiet at night.

We stayed here a total of 5 nights on and off ... left our luggage in the storage room (with no problems) when we left on a couple of different occasion on overnight jaunts elsewhere. The staff is extremely helpful, friendly, and speak English. The rooms are tidy and clean ... and considering how many travelers come and go out of the hotel on a daily basis, I think the staff does an excellent job in keeping it up (the hotel has many years of wear and they maintain it well). There's a cold food spread for breakfast and if you would like hot eggs, just ask. My only complaint is the hot water for showers ... I asked a couple other travelers if they had problems and they did not. If you try to take a shower when everyone else is up and going (showering and flushing toilets), there seems to be a no regulator for the showers. So if you try to shower during a peak time, the water will run very hot and then very cold (back and forth, no in between). This can be solved by showering at a "non-peak" time. The street is busy during the day and very quiet at night.