Very nice hotel and well-maintained but the internet/wifi there is terrible. Constantly resetting and losing connection made it difficult to do basic work on laptop.

We received an apologetic phone call hours before we planned to check in. Apparently through a series of misunderstandings, our room had been given to someone else. Because we are a family of six, we always book the suite at the Hampton. Now we were asked if we would take a double queen with a cot. OR, they would put us up in a suite at another hotel. For Free. They took ownership of their mistake and did everything in their power to make it right. They even had gift bags with snacks in our room when we arrived. What could have been a major blunder was rectified with some excellent customer service and a willingness to take a loss. Well done Hampton Inn & Suites by Hilton Grande Prairie.

We received an apologetic phone call hours before we planned to check in. Apparently through a series of misunderstandings, our room had been given to someone else. Because we are a family of six, we always book the suite at the Hampton. Now we were asked if we would take a double queen with a cot. OR, they would put us up in a suite at another hotel. For Free. They took ownership of their mistake and did everything in their power to make it right. They even had gift bags with snacks in our room when we arrived. What could have been a major blunder was rectified with some excellent customer service and a willingness to take a loss. Well done Hampton Inn & Suites by Hilton Grande Prairie.

The staff were friendly. The room was clean, although smelling of the cleaning solution used. Breakfast was decent. However, the noise until 2am was absolutely unreal. Running in the halls, stomping above us, banging the walls beside us, yelling in the hallway. We called down to the front desk multiple times (after 11pm) and nothing was done. The next day we were moved to a different room on a different floor. Except the noise was worse. Multiple calls were made to the front desk again. Nothing was done. It was the worst hotel experience we've had Upon speaking to the manager upon checkout, we were offered a bag of chips for our inconveniences. It seemed like we were just being rushed out of that situation and not listened to at all. Extremely disappointing management style.

The staff were friendly. The room was clean, although smelling of the cleaning solution used. Breakfast was decent. However, the noise until 2am was absolutely unreal. Running in the halls, stomping above us, banging the walls beside us, yelling in the hallway. We called down to the front desk multiple times (after 11pm) and nothing was done. The next day we were moved to a different room on a different floor. Except the noise was worse. Multiple calls were made to the front desk again. Nothing was done. It was the worst hotel experience we've had Upon speaking to the manager upon checkout, we were offered a bag of chips for our inconveniences. It seemed like we were just being rushed out of that situation and not listened to at all. Extremely disappointing management style.

AAAAA

AAAAA

Hotel was clean & staff were excellent!! Super friendly too

Hotel was clean & staff were excellent!! Super friendly too

The only reason I took a star off is the air conditioning unit in the room was so loud every time it kicked on, but other than that everything was lovely.

The only reason I took a star off is the air conditioning unit in the room was so loud every time it kicked on, but other than that everything was lovely.

I was above the Gym so I could hear when they would drop the dumbbells constantly! And the walls are paper thin. I could hear the people in the next room laughing and having a conversation. The Shampoo and Body Lotion Bottle was not refilled during mu duration. Housekeeping should be checking these things before a guest checks in. I expected the hotel to also have a better breakfast.

I was above the Gym so I could hear when they would drop the dumbbells constantly! And the walls are paper thin. I could hear the people in the next room laughing and having a conversation. The Shampoo and Body Lotion Bottle was not refilled during mu duration. Housekeeping should be checking these things before a guest checks in. I expected the hotel to also have a better breakfast.

Excellent services.

Excellent services.

Didn’t offer Wifi simply. Making me fill out a form to sell my private information and get spam just to use it, then wanting to charge ‘extra’ for high speed to stream Netflix. Also NO MICROWAVE. Decent pool and small slide for the kid.

Didn’t offer Wifi simply. Making me fill out a form to sell my private information and get spam just to use it, then wanting to charge ‘extra’ for high speed to stream Netflix. Also NO MICROWAVE. Decent pool and small slide for the kid.

The breakfast was nice and the overall experience was memorable.

The breakfast was nice and the overall experience was memorable.

Great place for the family to have a base for a quick family reunion. Clean rooms, good service, ok breakfast. At a decent price. The kids liked the pool.

Great place for the family to have a base for a quick family reunion. Clean rooms, good service, ok breakfast. At a decent price. The kids liked the pool.

We have family get together at this hotel every year. They always treat us well.

We have family get together at this hotel every year. They always treat us well.

Professional Staff, clean and quiet

Liked everything!

Liked everything!

The hotel is good but no wifi. If you are working its inconvenient

Friendly staff

The hotel is good but no wifi. If you are working its inconvenient

Friendly staff

Spacious suite, lovely pool

The breakfast was terrific Many choices