Beautifully appointed place, with large and very clean rooms, great views of Mt Fuji, and beautiful grounds. It was a bit pricey, but we were celebrating a birthday. What was a bit surprising was that all the restaurants but one were closed when we were there. Not even the cafe was open, despite the fact that it looked like they were suppose to be. A bit disappointing as this is not what we were expecting and weren’t told when checking in either. Furthermore, there are no benches to sit on and take in the beautiful grounds. Relatively, these are small issues - the service was great and the hotel itself very nice.

Beautifully appointed place, with large and very clean rooms, great views of Mt Fuji, and beautiful grounds. It was a bit pricey, but we were celebrating a birthday. What was a bit surprising was that all the restaurants but one were closed when we were there. Not even the cafe was open, despite the fact that it looked like they were suppose to be. A bit disappointing as this is not what we were expecting and weren’t told when checking in either. Furthermore, there are no benches to sit on and take in the beautiful grounds. Relatively, these are small issues - the service was great and the hotel itself very nice.

What a lovely place in Gotemba!! I am familiar with japanese Hospitality and Service Quality !! .. but the Gotemba Mars Garden jus topped whatever experience I had!! Lovely & friendly staff!!! .. large rooms (was in #507) with private hot spring tub, ALL clean as clean can be !! .. the men‘s public hot spring a sensation, the garden architecture just great, inspiring and good for a walk !!! … it is not the last time I was there!! Thanks!!

What a lovely place in Gotemba!! I am familiar with japanese Hospitality and Service Quality !! .. but the Gotemba Mars Garden jus topped whatever experience I had!! Lovely & friendly staff!!! .. large rooms (was in #507) with private hot spring tub, ALL clean as clean can be !! .. the men‘s public hot spring a sensation, the garden architecture just great, inspiring and good for a walk !!! … it is not the last time I was there!! Thanks!!

Beautiful place, the breakfast was fantastic, and everything was just perfect. I would come back again, with my parents next time

Beautiful place, the breakfast was fantastic, and everything was just perfect. I would come back again, with my parents next time

The family loved the activities at the hotel. So we're always looking forward to coming home in the evening after exploring Fuji Hakone area.

The family loved the activities at the hotel. So we're always looking forward to coming home in the evening after exploring Fuji Hakone area.

Very nice

Very nice

The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.

The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.

Lovely hotel with not many guests so we enjoyed the public hotspring like it was private most of the time. We missed the light fountain as it was raining heavily. Would recommend this to anyone planning to stay in Gotemba.

Lovely hotel with not many guests so we enjoyed the public hotspring like it was private most of the time. We missed the light fountain as it was raining heavily. Would recommend this to anyone planning to stay in Gotemba.

Beautiful property, friendly staff, unbelievable food. 5 stars all around

Beautiful property, friendly staff, unbelievable food. 5 stars all around

Amazing garden and views of Mt Fuji

Amazing garden and views of Mt Fuji

All good

All good

It’s a fantastic hotel! I enjoyed the onsen!

It’s a fantastic hotel! I enjoyed the onsen!

Spacious room because its a real dated hotel. Check in in the evening and the staff on shift were wonderful and friendly. But checking out in the morning 2 nights later, oh the staff were not friendly at all.

Spacious room because its a real dated hotel. Check in in the evening and the staff on shift were wonderful and friendly. But checking out in the morning 2 nights later, oh the staff were not friendly at all.

Nice hotel, private hot spring in room with fair price

The room is very large with private onsen inside.

Nice hotel, private hot spring in room with fair price

Terrible service from breakfast service staff with little to no English. Only one night stay, amazing room with private hot bath, but the service from staff spoiled the experience.

The room is very large with private onsen inside.

Terrible service from breakfast service staff with little to no English. Only one night stay, amazing room with private hot bath, but the service from staff spoiled the experience.

Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~

Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~