Beautiful property

Great location with good access to major metro / rail lines and within walking distance of Imperial Palace, Hama-rikyu gardens and Ginza district.

Rooms are on the small side compared to other international locations but this is consistent with Tokyo hotels more generally. Bar and restaurant staff were not very attentive; we chose to visit the Conrad bar and restaurant where the service level was much higher. Reception staff were excellent.

Location was great with direct connection to Haneda and Narita airport. Well connected to many train lines which made it super convenient for visiting different places in Tokyo. Good that there’s a gym in the hotel - basic equipment with treadmills and weights.

Nil

The hotel is in a central location, in a vibrant district with great amenity. You are walking distance from the shopping centres in Ginza, and a slightly longer walk away from the Imperial Palace. On a more practical note, the hotel is also near a subway station (as most of Tokyo is), a 24-hour convenience store, and plenty of restaurants. It is easy to find anything that you could possibly need somewhere in the vicinity of the hotel. The layout inside is initially a little bit confusing from a Western perspective, in that the reception is actually on level 24 — not level 1. Putting that minor peculiarity to one side, the interior is fantastic: modern finishings, a grand two-storey window in the lobby looking out over the park, great internal restaurants and a bar, and plenty of lifts so that you aren't ever left waiting around. The staff are very attentive and very helpful — including by assisting with recommendations, transit advice, and bookings. Our room was on level 28 and looked out onto Tokyo Tower. On a clear day, you call also see Mount Fuji in the distance. To see both of those sights from our hotel bed was remarkable. The view was one of the highlights of our whole trip to Tokyo. The room came with all the extras that you would expect and more. The breakfast options at the hotel were excellent, and we were glad to pay slightly more for them.

Café muito bom e boa localização, equipe muito prestativa e atenciosa

Do tamanho do quarto

Very clean, gorgeous rooms. Staff was excellent

Even from the 36th floor you could hear noise of train tracks. I had to change room but after that it was perfect

- Amazing view if you are in one of the rooms facing Tokyo Tower; all the hotel rooms are on high floors. - Staff is nice; we used Tokyo as a base and used their luggage storage three different times as we came back and forth from Tokyo (always staying at least a night in Tokyo in between). - Breakfast tickets can be used at one of three restaurants for either breakfast or lunch. - everything is clean (normal for Japan) - they left us chocolates and a bottle of champagne since we were traveling for our honey moon which was really nice! - breakfast is good - they have excellent coffee (the bigger machine) at breakfast/lunch in the western dining area

- AC takes a while to cool (several hours to a day) after you first arrive if it's been very warm (we were there in a particularly warm September/October) - breakfast is expensive for what it is; using the breakfast cards for lunch is probably not worth it since you can get a far cheaper lunch elsewhere. If my wife was not such a fan of breakfast, we would have skipped it and ate outside the hotel.

Locatie is prima rekening houdend dat Tokyo een hele grote stad is. Het hotel zit vlak bij het ov en op kleine afstand van een authentiek wijkje met veel traditionele restaurantjes waar je super goed kunt eten. De hotel bar heeft een mooi uitzicht over de stad net als veel kamers dit hebben. Het eten en drinken wat men serveert in de hotelbar is van hoge kwaliteit. Het personeel is uiterst vriendelijk en behulpzaam m.u.v. de medewerkers tijdens het ontbijt. het is echt een hotel voor de zakelijke gast.

Onze kamer was wat klein net als de badkamer en is wat gedateerd ingericht. Vooral als je op reis bent met veel bagage is het eigenlijk niet te doen. Hierdoor is alle confort van de kamer weg. Ondanks dat het ontbijtbuffet een ruime keuze verschaft, was er geen sfeer en werd het buffet al voor 10.00 uur afgeruimd.