The rooms are very fresh , impeccable service, the staff helped us with all requests. Miyuki Abe assisted in all our requests and was so kind to solve all our questions . We took a large club room with access to the Lounge, it was very comfortable. The view was also wonderful.

Nothing

We enjoyed the location near an art district with restaurants and a performing arts center. It was also easy to get to public transportation. The room was very comfortable and clean. The breakfast was very good with many choices and good service.

Located close enough to the train station and Japan's rail links are next level. Although it is in the business area so not too much to see around the Hotel. The food was good and not too expensive.

We had limited time so could only go to the pool once which gets pretty busy and the good seats are for premier guests only. No shuttle to Haneda airport which is around 20 to 30 minutes from the hotel and the cab fairs in Japan are quite steep.

Super hotel, top ontbijt! Geweldige kamers

Food is awesome, Clean and good location

Some of the facilities seem aged.

Location

Location was great, building was beautiful and well-maintained. The facilities were amazing, and had well priced eating options.

The staff were put out by our 1/2 hour early arrival and everything seemed a bother to him. I don’t think I would stay there again, the area was too congested and noisy.. was ok for one night.

Beautiful refurbished room design and very clean. The rooms were very spacious and front staff and lobby staff were friendly and helpful

Although there was a huge breakfast selection for everyone else I found ( as a gluten free person) that my choices were lacking and very sub standard. These days you can find amazing recipes for bread and everything else so to be served horrible highly processed unimaginative food was disappointing to say the least. The pool staff were always friendly at check in desk but the pool staff around the pool were very petty and rude. On numerous occasions I was met with behaviour that was unbefitting a hotel such as this. Even though I had a premium room and I put my towel and water bottle on a premium pool side table I was told to move it… even though I was only doing lane swimming and there was a handful of people poolside at best. Another two occasions (when again lane swimming) I kept bumping into the inflatables( again no one in the pool) so I moved them out and on to the side so I wouldn’t bump into them constantly. The pool attendants on each occasion walked around the pool and put them back in the water. This felt rather petty and deliberate It’s a shame that the food and leisure side let the team down and hence the reason I felt I couldn’t give a five star rating.