We booked the room because it had a terrace. Unfortunately it was unusable because of the construction in the neighbouring house it was full of dust, but overall the room was much nicer on the pictures than in reality.

We booked the room because it had a terrace. Unfortunately it was unusable because of the construction in the neighbouring house it was full of dust, but overall the room was much nicer on the pictures than in reality.

Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate.

Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate.

Our room had no windows or balcony so we felt a bit like sleeping in a bunker. Location is perfect.

Our room had no windows or balcony so we felt a bit like sleeping in a bunker. Location is perfect.

Nice hotel, well located. Room was very big for a family of four and we were upgraded to the one with a large balcony overlooking the street Some construction on the street but no noise at night.

Nice hotel, well located. Room was very big for a family of four and we were upgraded to the one with a large balcony overlooking the street Some construction on the street but no noise at night.

Really enjoyed our stay here -- my friend and I spent 3 nights! The location is great -- right smack in the center of the old quarter and near the lake -- there's a yummy dessert spot opposite the hotel. Lee was very helpful and kind and they also helped us book a great tour (they booked Sunrise cruise for us). We asked to move to another room with windows and our request was granted no questions asked. Thanks Lee and Mai!

Really enjoyed our stay here -- my friend and I spent 3 nights! The location is great -- right smack in the center of the old quarter and near the lake -- there's a yummy dessert spot opposite the hotel. Lee was very helpful and kind and they also helped us book a great tour (they booked Sunrise cruise for us). We asked to move to another room with windows and our request was granted no questions asked. Thanks Lee and Mai!

Basic sanitation was not provided. Shower heads didn’t work. Bathroom overflow when showers. Dirty and smelly room. Construction nearby throughout the night. Checked out after one night.

Basic sanitation was not provided. Shower heads didn’t work. Bathroom overflow when showers. Dirty and smelly room. Construction nearby throughout the night. Checked out after one night.

Mai is the best. Very friendly and helpful. All the staff also friendly and helpful.

Mai is the best. Very friendly and helpful. All the staff also friendly and helpful.

Great location in the heart of old quarter. Super helpful and friendly staff

Great location in the heart of old quarter. Super helpful and friendly staff

Excellent location. Staffs were friendly. The family room and big and roomy. I would recommend to my friends.

Excellent location. Staffs were friendly. The family room and big and roomy. I would recommend to my friends.

The building construction next to hotel kept us all up throughout the night with the banging and cementing It was horrible experience.

The building construction next to hotel kept us all up throughout the night with the banging and cementing It was horrible experience.

I had the worse experience with this hotel, after staying in various hotels in my 4 weeks of travelling in Vietnam. At reception i was made aware that it was my lucky day that they still had the room booking for me as booked by third party, they don't trust even though they had my card details As i entered the hotel, awfully, musky smell hit me.small staircase to 4 floor and no help, both shower heads broken, waster going every where in the bathroom, musky bedsheets. I have stayed at many hotels on Vietnam as mentioned before but this experience was one to forget! I don't know why it was given i think the rating was 9. I'm getting it completely wrong or the reviews are not genuine

I had the worse experience with this hotel, after staying in various hotels in my 4 weeks of travelling in Vietnam. At reception i was made aware that it was my lucky day that they still had the room booking for me as booked by third party, they don't trust even though they had my card details As i entered the hotel, awfully, musky smell hit me.small staircase to 4 floor and no help, both shower heads broken, waster going every where in the bathroom, musky bedsheets. I have stayed at many hotels on Vietnam as mentioned before but this experience was one to forget! I don't know why it was given i think the rating was 9. I'm getting it completely wrong or the reviews are not genuine

Of all the places I stayed in my travel, this got to be the worst customer services. The reason I stay here was at my sister recommendation which I will share with her my experiences. Although I didn't expect the hotel to be what I'm used to staying booking through Hotel.com, the place was acceptable for the night. However, when we booked for a bus ride to Sapa, the clerk was more than happy to help us. However, what I learned on my bus ride after talking with other passengers on the bus was that he charged my group almost double what other passengers paid. Granted the amount is not much as everything is cheap even what we paid for the tickets, however, since the advertisement on the hotel state that they arrange for transportation at the cheapest prices which I take their words for, I learn that the employee that arrange for the tickets does not have any integrity and leave me a with a bad taste for the hotel. I would definately no recommends any one to stay there in Hanoi.

Of all the places I stayed in my travel, this got to be the worst customer services. The reason I stay here was at my sister recommendation which I will share with her my experiences. Although I didn't expect the hotel to be what I'm used to staying booking through Hotel.com, the place was acceptable for the night. However, when we booked for a bus ride to Sapa, the clerk was more than happy to help us. However, what I learned on my bus ride after talking with other passengers on the bus was that he charged my group almost double what other passengers paid. Granted the amount is not much as everything is cheap even what we paid for the tickets, however, since the advertisement on the hotel state that they arrange for transportation at the cheapest prices which I take their words for, I learn that the employee that arrange for the tickets does not have any integrity and leave me a with a bad taste for the hotel. I would definately no recommends any one to stay there in Hanoi.

It located in an old quarter of Hanoi. It's convenient by walking. However, it was too much noise. The hotel offered too little amount of shampoo and soap. The safe was kind of weird, I locked it but I couldn't open it. I was sure I knew my password code.

It located in an old quarter of Hanoi. It's convenient by walking. However, it was too much noise. The hotel offered too little amount of shampoo and soap. The safe was kind of weird, I locked it but I couldn't open it. I was sure I knew my password code.

Good central location,helpful friendly staff speaking good English,the room was small and cozy but with only small window with no view. There is building work going on next to the hotel and it starts early in the morning but not loud enough to spoil the stay.

Good central location,helpful friendly staff speaking good English,the room was small and cozy but with only small window with no view. There is building work going on next to the hotel and it starts early in the morning but not loud enough to spoil the stay.

Because of construction next door, we were placed in a larger family room away from the noise at no extra cost. It is a good clean hotel with friendly staff.

Because of construction next door, we were placed in a larger family room away from the noise at no extra cost. It is a good clean hotel with friendly staff.

Ms. Mai made this stay amazing. She was the best. THE BEST!!!

Ms. Mai made this stay amazing. She was the best. THE BEST!!!