The front desk receptionist was not at desk took 20 minutes before she came to assist with check in. Hallways on the smoking level were smelling like marijuana. Roaches were climbing on the walls in hallways and in guest room. Mattress’s were very hard.

An unexpected surprise to our weekend! We got there with a reservation made way in advance to find out our room had been given to someone else. We got there late ready to shower and rest but ended up on the street at square one looking for a new place to stay. This is a college event weekend so it was hard to find a room. Definitely will not be booking with them again, with a family it was hard to find a place so last minute. Costumer services and desk person needs to be changed she sounded like I was troubling her and woke her up from her nap. An email is not a way to let someone know you’re giving away their room! The reason we get a room is because we are “traveling” if we are driving or at an event who checks their email!!!

Manager was great and it looks alot better than it use to be

An unexpected surprise to our weekend! We got there with a reservation made way in advance to find out our room had been given to someone else. We got there late ready to shower and rest but ended up on the street at square one looking for a new place to stay. This is a college event weekend so it was hard to find a room. Definitely will not be booking with them again, with a family it was hard to find a place so last minute. Costumer services and desk person needs to be changed she sounded like I was troubling her and woke her up from her nap. An email is not a way to let someone know you’re giving away their room! The reason we get a room is because we are “traveling” if we are driving or at an event who checks their email!!!

Don’t get me started

Don’t get me started

Bugs everywhere

I liked that it was quite. I didn't like the room smelled of roach spray and there were still roaches. The microwave looked like there had been a fire in it. So, didn't feel safe using it.

I liked that it was quite. I didn't like the room smelled of roach spray and there were still roaches. The microwave looked like there had been a fire in it. So, didn't feel safe using it.

I checked in and went to my room 208. It was filthy. I had no towels and the toilet was dirty. I got up during the night and turned on the light and roaches started running everywhere. I will NOT ever stay at this place again. I talked to the lady with blue hair at the desk and she gave me towels.

I checked in and went to my room 208. It was filthy. I had no towels and the toilet was dirty. I got up during the night and turned on the light and roaches started running everywhere. I will NOT ever stay at this place again. I talked to the lady with blue hair at the desk and she gave me towels.

Roaches, the shower was held together with zip ties and there is a light in the window that makes the room light up all day. And no comforter just 2 sheets

Roaches, the shower was held together with zip ties and there is a light in the window that makes the room light up all day. And no comforter just 2 sheets

I wouldn't know where to start ... this was the worst hotel I've ever seen or stayed in. When I arrived, after driving for 6 hours, I had to wait for the front desk person to return, only to learn that my reservation had been cancelled because of double-booking. They did get me a room on the smoking floor (I had requested non-smoking) with 1 bed instead of 2. The room was old, unclean, smelly, sticky floors, 1 tiny bar of soap, 1 pillow. Then the front door clerk knocked on my door at 1:00 in the morning - he had the wrong room. I would sleep in my car before I would stay here again. Bad neighborhood and vagrant-looking characters camped out in the parking lot on all sides of the hotel. No amenities to speak of. I could go on but I'm exhausted.

I wouldn't know where to start ... this was the worst hotel I've ever seen or stayed in. When I arrived, after driving for 6 hours, I had to wait for the front desk person to return, only to learn that my reservation had been cancelled because of double-booking. They did get me a room on the smoking floor (I had requested non-smoking) with 1 bed instead of 2. The room was old, unclean, smelly, sticky floors, 1 tiny bar of soap, 1 pillow. Then the front door clerk knocked on my door at 1:00 in the morning - he had the wrong room. I would sleep in my car before I would stay here again. Bad neighborhood and vagrant-looking characters camped out in the parking lot on all sides of the hotel. No amenities to speak of. I could go on but I'm exhausted.

Hotel smelt like marijuana, supposed to be non-smoking. Bed looked as if sheets hadn’t been washed and bathtub has rings and dirt sitting in it.

Hotel smelt like marijuana, supposed to be non-smoking. Bed looked as if sheets hadn’t been washed and bathtub has rings and dirt sitting in it.

Our stay was quiet and safe. Thank you.

Our stay was quiet and safe. Thank you.

The room wasnt cleaned at all. They whole place looks like it could use a very good cleaning.

The room wasnt cleaned at all. They whole place looks like it could use a very good cleaning.

While the staff was incredibly nice, this place was very unsanitary. It said it was a no-smoking facility and upon entering the elevator there was stale smoke smell everywhere. Upon entering my room I spotted three roaches in three minutes. The floor of the bedroom was clearly unswept and I was not even willing to sit on the bed as it too was clearly filthy. Despite the friendly and helpful staff I would not stay here again. Do yourself a favor and book somewhere else.

While the staff was incredibly nice, this place was very unsanitary. It said it was a no-smoking facility and upon entering the elevator there was stale smoke smell everywhere. Upon entering my room I spotted three roaches in three minutes. The floor of the bedroom was clearly unswept and I was not even willing to sit on the bed as it too was clearly filthy. Despite the friendly and helpful staff I would not stay here again. Do yourself a favor and book somewhere else.

First of all, I can't believe that Expedia has this hotel in their system. I want a full refund for this stay!!!!! The front desk was unattended upon check-in; it took over :45minutes to finally check-in even though the desk attendant stopped processing our reservation to help an existing customer with their issue. The room wasn't ready upon arrival; the hotel was overbooked? The room key machine was not working; there was significant wall damage all over the room; the toilet was absolutely gross; there was drywall damage and needed repair. The refrigerator had dents in it; the floor was sticky. There were no curtains, just blinds that did not keep out the "neon light" sign that was blinking/flashing all night long. The bed sheets had "burn holes" in them. The WiFi did not work. Coming back the second evening, the front desk had us listed as a "no show" in the computer but we were able to finally get functioning room keys.

First of all, I can't believe that Expedia has this hotel in their system. I want a full refund for this stay!!!!! The front desk was unattended upon check-in; it took over :45minutes to finally check-in even though the desk attendant stopped processing our reservation to help an existing customer with their issue. The room wasn't ready upon arrival; the hotel was overbooked? The room key machine was not working; there was significant wall damage all over the room; the toilet was absolutely gross; there was drywall damage and needed repair. The refrigerator had dents in it; the floor was sticky. There were no curtains, just blinds that did not keep out the "neon light" sign that was blinking/flashing all night long. The bed sheets had "burn holes" in them. The WiFi did not work. Coming back the second evening, the front desk had us listed as a "no show" in the computer but we were able to finally get functioning room keys.

Woodsprings suites in Waco was a horrible experience. The first room they showed us was so filthy. Even the floors were sticky. So they offered us another room. Did a cursory look at the room the floors weren’t sticky said OK because we had somewhere to be. Later that evening when we came back and got a closer look at the room and my wife was going to try to take a bath we started seeing the amount of filth in the room even had roach bait plainly stuck on the walls accessible to children and pets. Attempted to get a refund to go to another hotel and was told no refund policy and that there was nothing they could do for us. The desk clerk seemed unconcerned, did not offer to clean the room, and only said she would let housekeeping know when they came in. No manager on duty to talk to, and was generally completely unhelpful. We left and checked into another hotel without any satisfaction from WoodSpring suites.

Woodsprings suites in Waco was a horrible experience. The first room they showed us was so filthy. Even the floors were sticky. So they offered us another room. Did a cursory look at the room the floors weren’t sticky said OK because we had somewhere to be. Later that evening when we came back and got a closer look at the room and my wife was going to try to take a bath we started seeing the amount of filth in the room even had roach bait plainly stuck on the walls accessible to children and pets. Attempted to get a refund to go to another hotel and was told no refund policy and that there was nothing they could do for us. The desk clerk seemed unconcerned, did not offer to clean the room, and only said she would let housekeeping know when they came in. No manager on duty to talk to, and was generally completely unhelpful. We left and checked into another hotel without any satisfaction from WoodSpring suites.

Had a lot of difficulty checking in. The bed in the room wasnt made properly. There are also roaches.

Had a lot of difficulty checking in. The bed in the room wasnt made properly. There are also roaches.

booked a room and arrived after 8pm and the office was closed so we had to book another hotel elsewhere. Out the money and the stay.

booked a room and arrived after 8pm and the office was closed so we had to book another hotel elsewhere. Out the money and the stay.

Stay was horrible.. Arrived at 7pm clerk was not at desk to check me in had to dial a extension number to have her come down. When she did she insisted that I did not have a room booked when my room was paid for weeks in advance. Very unprofessional and never received my deposit back.