We stayed on the coldest week of November when snow was falling and outside temperatures were below 0°c, the landlord controls the heating via an app in the office, we complained over half a dozen times and it was Wednesday before they turned it on, we were sat watching telly in our jumpers, coats and hats. And they still turned it off again in the morning before the flat warmed up. We also bought food to cook in the oven, which doesn't work, again reported it and acknowledged by them, but no action, all the food for the week ended up in the bin and we had to get takeaways!! Avoid staying with this company if you can.

We stayed on the coldest week of November when snow was falling and outside temperatures were below 0°c, the landlord controls the heating via an app in the office, we complained over half a dozen times and it was Wednesday before they turned it on, we were sat watching telly in our jumpers, coats and hats. And they still turned it off again in the morning before the flat warmed up. We also bought food to cook in the oven, which doesn't work, again reported it and acknowledged by them, but no action, all the food for the week ended up in the bin and we had to get takeaways!! Avoid staying with this company if you can.

Always a great place to stay. Staff so good at communicating and our staff love it there. We will be back

Always a great place to stay. Staff so good at communicating and our staff love it there. We will be back

Not a 4star experience, no reception, no working lift,

Not a 4star experience, no reception, no working lift,

Spotless modern flat situated in a somewhat clinical building. Comfy beds, plenty of towels. Full soap and shower gel provided, and kitchen cupboards are well equipped. Large lounge/kitchen diner with plenty seating and a small TV. Communication was a little ott. I think for our two night stay there were around 4 emails and then calls. We were somewhat confused by the heating usage policy, seemed to say that if they deemed we’d used more than £3 a day we’d be charged on a monthly breakdown policy, but unsure how a guest can know whether this is true without seeing readings/bills?

Spotless modern flat situated in a somewhat clinical building. Comfy beds, plenty of towels. Full soap and shower gel provided, and kitchen cupboards are well equipped. Large lounge/kitchen diner with plenty seating and a small TV. Communication was a little ott. I think for our two night stay there were around 4 emails and then calls. We were somewhat confused by the heating usage policy, seemed to say that if they deemed we’d used more than £3 a day we’d be charged on a monthly breakdown policy, but unsure how a guest can know whether this is true without seeing readings/bills?