I liked the pool, beach, and its location. TV service in the room was good, and pool restaurant was decent.

First room I got was bad. It was severely outdated, and poorly maintained. Bathtub didn't drain and they couldn't/wouldn't fix it so we had to move to a different room which was a bit better but also with broken furniture, and weird bathroom. House cleaning is also lacking.

It was close to the beach and every morning I woke up I saw the water. I love being close to the ocean.

The property isn’t bad just need some improvements. The first night I stayed in my room I noticed the shower heads were not in good shape so the next morning I asked for them to be replaced. They were never replaced the entire week stay which would have at least made me happy and the next upcoming guest happy as well. Also room service came and cleaned the room every day which was good but they always took my wash rags and towels and never replaced any each day for 5 days. I even left a tip hoping that would help but all I got was a TY note from room service but not towels, wash towels and large towels. I had to go down to the reception desk each night and get them. Other than that the hotel was ok.

NA

First of all when we got there to our room air conditioner was not working, second our toilet clogged we had to call multiple times until someone came in and thirdly last day of our stay we saw cockroach crawling on the floor. Its was horrible, horrible, horrible.

Location

Dirty floor in the room. Marks and stains on the floor. Bathroom tile was not sealed properly, they used spray paint that was flaking. The shops in the hotel were unorganized and twice the cost of normal stores.

Excelente zona de piscina, tiene acceso directo a la playa por lo que al hacer uso de las camillas de hotel, no se requiere pagar alquiler, buenas habitaciones y aseo, en general lo recomiendo.

Para hacer uso del baño se requiere entrar al gimnasio, debería existir un baño en la zona directa de la piscina. algunos empleados no tienen paciencia con quienes no hablamos ingles.

Clean. Perfect for us friendly staff Pool was nice food was nice

It was fine

La habitación es cómoda, tiene piscina frente a la playa.

Que el mueble de la cocina adentro de la habitación estaba deteriorado.

Location is great. Staff are friendly.

Facade has been renovated but nothing has been done to lobby or rooms. A full renovation is due

Hotel on Beachfront, spacious rooms with kitchenette great location

A bit old and rusty The room was only cleaned every 3 days 'due to Covid'. this for me was unacceptable!

No

Mantenimiento

Nada me gustó la verdad es un pésimo hotel

Todo

The location and the pool were great !!

Several times I had to ask for my room to be made up when it wasnt Several times I asked for two lidgts to be fixed. The dek said they would send the engineer up but he never came

La ubicación

Todo me gustó

Bien me gusto el cuidado de local

Algunos empleados como que siempre estaban de malas no te atendia bien los del restaurante de afuera y los que atienden para entrar a la piscina quizas no les guste su trabajo

Esta en muy malas condiciones

Tenía cucaracha

Cama confortável, o ar condicionado estava bem barulhento, o quarto estava com poeira. Mas foi boa a minha estadia.

Ar condicionado mto barulho. Poeira no quarto. Não foi limpo no dia em que entrei.

Location was perfect

Bathrooms need to be updated

Location. Two queen beds in the room (all other places I checked offered two full beds instead)

Old, outdated, not clean, under construction inside and outside (the pool was closed and I found out once there), AC was not working properly on the first room, then the toilet was not working properly on the second Room. There were ants, many, so even though the room had a kitchen area, I was was careful not to leave food on counters. All food, even crackers had to be placed in the refrigerator due to ants on countertops. The elevators were very slow. Most of personnel were nice and ready to help. Only the pool towel attendant was not professional, it was like she didn’t wanted to be there.

NOS ENCANTO LA ATENCION DE ROI TOMAS EN RECEPCION. MUY ATENTO Y CALIDO SU RECIBIMIENTO, INTENTANDO QUE TENGAMOS UNA BUENA EXPERIENCIA. VOLVERIAMOS SIN DUDA POR SU ATENCION!!! LO MEJOR DEL HOTEL!!!!

NADA

Sempre fico neste hotel , custo benefício Otimo, é perto de tudo que preciso

Camas grandes , geladeira , Fogao , utensílios . Vc não precisa fazer seu café da manhã fora do hotel . Adoro

Customer service

The pool was closed

no reserve con desayuno y la ubicacion es perfecta

depende la habitacion que te toca es tu conformidad, a mi en esta oportunidad me dieron una habitacion con vista a la ciudad muy buena, pero te puede tocar una habitacion mas vieja y ahi no es lo mismo

location

the hotel was dirty

Ingrid and Horacio are great employees they helped me with early check inn, I stayed with them multiple times and they always are a huge help with any questions great customer service

Nothing

Disgusting

There was no indication, email, notice or anything that there was no pool!! The whole hotel and rooms are run down, which looks nothing like the pictures you receive. I simply asked for possible money back(not a full refund) for there not being availability to the pool or hot tub and all I received is attitude from the worker, which most the workers there carried 🙄 Not to mention many people were there demanding refunds, as well. Will definitely be calling hotels before I book anywhere again!