Restuarant was conveient and food tasty. Dinner service was good, First breakfast service good but second breakfast service was lacking. The server preferred to stay with other servers and chat rather than to pay attention to her customer. We ordered a cup of tea and it took way too long before it was served. Our meal was complete and we had to ask another server to find ours so we could receive our check and leave her a tip.

Your facility buildings are not connected and the receptionist wanted us to park way out front and drag our luggage from building 4 to building 3. No one to help with or luggage and they were lacking in accomodating us when we asked to have our room moved closer to front parking.

We traveled to Virginia Beach the hotel was 20 min away which I did not mind . The hotel was great we enjoyed the outside pool a great family place to unwind. Hotel was clean and helpful staff! The fitness room was well equipped and enjoyed it as well . A definite 10

Liked it all

I did not stay at your location; fraudulent reservation that was made; which I notified Booking.com immediately and they were to contact you of the issue.

I did not stay at your location; fraudulent reservation that was made; which I notified Booking.com immediately and they were to contact you of the issue.

Of 3 front desk clerks, the first was unfriendly and unresponsive, the second didn’t seem to know how to change rooms, and the third was professional. We specified a need for a bathtub (for our toddler grandson), but placed in a room without one; then we viewed the only room that did, but the tub had cracks and the bottom surface was stained/dirty. Hallways and common areas weren’t cooled or vented properly. One bar of soap (for two sinks), and inadequate number of towels.

The grounds were beautiful, the pools, and loved seeing all the ducks!

A little inconvenient rooms are in separate buildings from front desk, restaurant/bar, etc. Also, all the towels in my room had a weird lighter fluid smell to them, was concerning. I only stayed 1 night.

Breakfast was very good

Excellent value for the money. Gorgeous facility and grounds. Nice pool and spa

It was difficult to get our room serviced and extra blankets. The food was fair but not fantastic. Overall service was acceptable but not stellar.

We stayed here for the third time, and it won't be our last. The grounds are gorgeous (it is a popular wedding location for good reason), the rooms are very comfortable, the staff is friendly, and the amenities are enjoyable (indoor and outdoor pools, fitness studio, spa). Free parking and a good location between Virginia Beach and Norfolk make day excursions uncomplicated and convenient. I can't understand the negative reviews. Perhaps people see the name 'Hilton' behind the hotel and have absurd expectations. No, it isn't perfect, but let's say 90% and at a price that you can't argue with.

The building is clearly older, which gives the hotel a lot of charm. But it also means that not everything is state-of-the-art.

It was very comfortable the bed and room, the staff was very nice and helpful, we loved the shower. 

The restaurant was not 5 stars, we got steak and mashed potatoes and Mac and cheese, the steak was definitely not worth the price we been to steak houses that have better steak and cheaper, the Mac and cheese tasted like kraft mac & cheese, like powdered cheese, and the mashed potatoes no flavor and very soup like, and the breakfast was ok the omelettes that they made were great thank you but everything else was average. 

It is a beautiful property with gardens and water in the middle of the city. .

The spa was nice but many of its amenities ( pool, hot tub) were under repair so that was disappointing. The reading material in the spa needs to be more varied and updated The staff could be more present throughout the property.

The hotel is beautiful, the room was very nice, spacious and clean. We opted to include breakfast, which had lots of options.

We had issues with the door to our room. It seemed that the keys weren't working. Maintenance was called to fix it. The door was sticking, and you had to "forcefully " open the door. The only other issue for me was that the mattress was extremely hard.

The garden and pond was beautiful

The jet tub wasn’t clean at all. There was trash under the beds from previous occupants. The room we upgraded to (double the price of our first room) didn’t have a smart tv when the cheaper room did.

Breakfast and staff

Room and location of the room

Everything was beautiful, the room the cleanliness, the breakfast, and their staff oh my God I LOVE TO SEE THEIR SMILES. I am definitely coming back.

I did not like that the shutters for the hot tub did not work and the indoor pool looks like a bit dirty.

All the staff was so welcoming and helpful, the pools were amazing, it was very clean and it felt like home.

We would have liked a chance to use the hot tub but it was under maintenance.

Everything was excellent

The facility

The bathroom in the room could of been better

The kind staff.

Pet stains on the floor. Not suitable for pets because there are other pet stain odors.

I am absolutely in love with this hotel. Everything from the food the staff and the property was amazing

Nothing

It was beautiful

Nice clean hotel with comfy beds, beautiful pools and pond with ducks. Nice breakfast with a big variety to choose from. Hotel SPA is amazing.

Some furniture in the room and shower amenities in real need of replacement. Little pricey for the location.