The front desk clerk, Ray, was great. She was very helpful and very nice. She was not the issue at all.

The property had been sold, so it was a completely different hotel than advertised on booking.com. It was the 3rd of July at 1:30 am, so the hotel was completely sold out. The clerk did show us the only room that was not in use. It was not what we wanted; it was run down, dirty, and in a separate building in the back of the parking lot that is for long-term customers, not hotel guests.

The staff was cordial.

It’s very very run down. It wasn’t dirty, but it’s very old. Might be past the point of rehab. Needs to be torn down. Not an exaggeration.

Convenient

Strong disinfectant smell

Location was close to where i was spending time in town.

The beds were so LOUD. I woke up every time my husband moved even just the slightest because the springs in the bed were so loud.

We had a place to shelter safely through the night.

First of all, when I searched for a place to stay, "Vegas Hotel" came up, and I DELIBERATELY did not choose for the low ratings it received. As I kept searching, "America's Best Value Inn" came up at a HIGHER price, and with better ratings, so I booked it. When we arrived to stay, the huge sign at the entrance said VEGAS HOTEL. So somebody switched names around online and I ended up booking a room that I deliberately DID NOT WANT TO BOOK for more money! The bed was barely comfortable, but the A/C unit was set to 'economy' mode, and would come off and on every 2 to 3 minutes, disrupting our sleep till I figured out how to reset it for the fan to run all night. As if that was not bad enough, my wife's credit card number was STOLEN while we slept and next day we had a charge for $300 on it, and to some online casino site at that. We had to shut down that card, which disrupted our payment method for the rest of our vacation (which we had just begun,) Finally, this hotel is located in an industrial section of Billings. There are no other hotels around it, nor places to eat. In the morning we could smell everything from cow manure/urine to oil/gasoline fumes outside our room. I have never, ever, in my entire life been so displeased with a) the deceptive booking methods and b) a very low rent albeit cleaner room with an uncomfortable bed and, c) thieves in the front office who stole my wife's credit card number and made our payment method unusable for the rest of our trip.

Leaving.

Dirty. Smelly. Rundown. Honestly didn’t feel safe sleeping there.

Surprisingly delicious restaurant on site. Perfect Pad Thai in Billings was a delightful surprise. Excellent value for the money conscious traveler.

Older, but Spartan amenities.

There was no breakfast. Provided lobby coffee was nasty. Place is tired.

Room was in need of upgrading. Long walk up stairs to the rooms. Pool is a joke.