WORST EXPERIENCE EVER. I would like to share the most disappointed experience I had in a Hilton Hotel. I usually stay in Hilton hotels because the quality and personal is really good. This one, good bedroom( not the best) but was fine, clean, kind personal… no complains until they charged me 500$ dollar extra. I received the bank notification after leaving the hotel like 1 and half hour later. I called the hotel and they say that the charge is because I stole a “cooking Pot”. I called of course the police, my husband at the same time called to do a report with Hilton… I called several times to the hotel and the supervisor and manager never say their name.. never say the name of the housekeeper and the supposed manager shouted at me saying: or you return the pot or pay 500$. Of course I already called a lawyer, I have the police report and I am not going to be charged for something that I haven’t done. I would like to know different opinions. Why the didn’t give me their names? Why after 4 calls I am accused of harassment when Iam trying to understand who report the situation and my first language is Spanish so I couldn’t understand what was going on? Why should I think? Who rob the pot that I never saw: the housekeeper, the supervisor, the manager? They should have identified. Please, I accept counseling in this case that never happen to me because Hilton doesn’t work in this way… a lady from Hilton customer service is helping me as well to try to identified the personal. No words at all, just don’t go to this place. WORST EXPERIENCE EVER.

My room was big and sooooo comfortable 😌. Staff was friendly and helpful. My dog loved the room as well lol

convenient

coffee in room

the property is clean, the staff is very friendly, and the breakfast is good!

n/a

The breakfast was great! The front desk staff at check in was very friendly and helpful!

My issue was with Booking.com. I booked a 2 room suite, however we only received a king room. I could have booked at a different hotel for less money and received the same type of room. But I thought I was getting a suite. That was on Booking, not the hotel, they didn't have any suites available, so it shouldn't have been shown as available on Booking.

The hotel was nice and the rooms were clean.

We had an absolutely horrible experience with the front desk. They wouldn't let us in one of the two rooms we rented AND paid for because they said we needed to pay for the second room, which we already had. We spent over an hour on hold with booking.com and fighting with the front desk reception at the hotel before we were allowed back in our second room. We missed breakfast and were so upset we checked out early and were so stressed out and embarrassed over being treated so horribly for the hotels error. I will never use booking.com again and I will never stay at that horrible hotel again. They didn't even apologize for their error. The staff were extremely unprofessional. Absolutely the worst experience of my life!!!