Close to the hot springs.

Noisy traffic on I-70. Old hotel that needs updating.

Everything

N/a

I really liked the hot springs pool. Very good experience. The breakfast was very very good. The location is perfect.

Breakfast was a great experience. Lots of good to keep a person happy.

Rooms are a little small , but are still very comfortable .

I'm permanently disabled! I didn't get breakfast any of the days I was there. How can you expect someone to dress and drive to another building daily for a biscuit sandwich? Its nonsense! I asked if someone could bring it to my room on my final day there. I said I would tip generously! I still got NO for an answer! Even asking at the end of the breakfast shift! Seriously?!! Why not?! I never went there to even eat! For a $200 per night room your amenities are horrible!

Along with the above statement, you also don't have any robes! Why not? They should be offered rather than flimsy thin towels getting out of the water in freezing cold! Again.. $200 per night.. you can afford to do much much more for your customers!! You don't even sell the darn things! No extra money was spent at your resort! Your gifts hope closed at 6pm!!! Why??!! Absolutely the worst for the money I spent to stay. Disappointing in so many ways. The water was wonderful. Thats about the only plus I found other than great employees!! My friend ended up in Valley View Hospital for the last 2 and a half days of our stay. No compensation of any kind was offered. No one even called or checked on my friend to see if she lived!!! The EMTs went above and beyond! They went back to check on her after she was taken from the Springs and admitted into a room at the hospital. It sickens me that not one person from your hotel even acknowledged her incident!! It was not a minor one! Next time I come back, I will likely chose another hotel. Your customer service skills as upper management really needs a whole lot of improvement! I spent a lot of money while I was there. Spent time alone.. but spent nothing at the hotel. Sad. Kudos to the guys in the safety room at the Springs! Those people deserve a raise and praise!

This is a great hotel if you are just in Glenwood Springs for the hot springs. Breakfast is acceptable. Location is great.

Booking.com didn’t give the hotel the correct information about our reservation (according to the hotel). This resulting in having to pay more upon check-in.

We loved how close it was to the springs and the amenities.

The room was a bit small, but it was very comfortable.

Had hot spring access, great breakfast, super friendly staff. Clean and comfortable.

It's a decent walk outside to the springs and breakfast from the lodge.