Most everything.

There was a lot of confusion with the floor plan of the public areas. The hotel consists of several buildings constructed at different times over decades.They have tried to tie them altogether but it is still unwieldy and challenging to navigate the public rooms.

El desayuno muy rico El servicio de lo mekor

スパが快適だった。 トイレとバスが分かれていてよかった。

ベッドが高すぎた。 チェックインに時間がかかった。

Great breakfast with omelette chef's.

Greetings from staff, the room amenities, club lounge, spa

The food offerings at the club lounge need improvement. Too few options.

rooms excellent size, staff excellent, great location.

breakfast and meals only average

Teppanyaki Yaki

I loved the view of the city of Kyoto from my room. The location was also perfect to reach all sites by bicycle. We rented bikes during our stay. The hotel organised this for us and had a parking space specially for our bikes. Breakfast was fabulous. The hotel onsen was the perfect retreat when we returned from a whole day cycling visiting all the usual tourist sights. We will come back!

Nothing....the hotel was fabulous.

Location is very good. The normal Westin service. Very nice spa.

Breakfast was very mediocre -- even in the pandemic situation. The terrible experience was: The curtain at the window is about 2 centimeters shorter to the ground. So in the very early morning before 6AM, the sun light was in the room from the bottom (and actually also the top) of the curtain. I took pictures. The hotel staff was trying to say this was because the direction of the sunshine, and no one else in the past reported the same problem. But, the fact (and the pictures I took can prove): The curtain is just too short, it is above the floor, so the sunlight came in. This can NOT be at a Westin hotel standard. The staff tried to do something to solve it, true. But, I hate to point out: At least in that room, the curtain is NOT right.

Clean Very friendly staff Good restaurant

Little far from the center

Staff was very attentive, location was excellent.

The gym was under renovation and thus unavailable. Had I seen this on the website when booking, I would have chosen another location.