I booked this hotel, because I was a student guest in this hotel for 6 weeks in 1967 & the location was so close to the zocalo.

The beds were too hard, but as soon as we told the hotel, they went about correcting it asap. Although the bed on our second night was better, it still was too hard for those of us with back problems. If we had asked again, I’m sure they would have done their best, but it was only for two nights.

The vegetable salad was perfectly steamed and presented. The meat dish the night before was ruined by too much salt in the gravy. Waiters were excellent and attentive.

Breakfast was good, the staff were friendly and provided excellent service and the location was perfect.

The beds were very hard and uncomfortable. I was often stiff in the morning.

The view from the terrace is fantastic….but they need a cafe up there

Excellent location right in the middle of Centro. The hotel itself is old, grand, and outdated, but mostly in a charming way. It is clean and the staff is present and helpful. Great view from the roof.

There are amenities lacking, like an elevator, and even small things like a soap dish in the shower. The hotel is clearly from a long time ago--as I wrote, it's outdated mostly in a charming way. It more than makes up for these faults by being great value for money.

We loved the hotel and restaurant. The breakfast was delicious. The location to the shops and restaurants was great.

I was disappointed in booking.com and will probably not use you guys again because you charged a higher price than if I had called and made the reservation myself.

If you want to stay in a hotel with a lot of history, then go for Hotel Colonial. Our room was large, with high ceilings and a great view to the courtyard. The room was airy and breezy, perfect for those hot Mexican days. They have an upstairs inner courtyard with lots of native plants. And upstairs they have a great view of the nearby cathedrals. I would highly recommend this place for anyone visiting Puebla. It is right in the center, honestly can’t get any closer. There are shops, markets, and the zocalo nearby. Unfortunately we didn’t try the restaurant, but when we come back, we will.

We had one amazing male receptionist who helped us a lot with our many needs and questions. I’m sure he was somewhat annoyed but he always helped. But the girl receptionist barely gave us a glance, and I still think for a hotel with so much rich history that can attract international clients, she should learn English. They could also improve their Wi-Fi, mainly at the reception area. (Wi-Fi in our room was fine) Since our female host couldn’t speak English, we needed google translate but we couldn’t use that because there was barely Wi-Fi. Also bring ear plugs. Like old hotels, they rarely took into consideration street noises so you could hear everything, even the mariachi or the theatre groups.

the staff are knowledgeable and hospitable- especially the waiters in the restaurant. breakfast is a treat. the rooms are clean and lovely. the surrounding streets can be noisy late into the night given surrounding nightlife but the hotel is a peaceful oasis. I have recommended it to many friends and family,