The location of the property was good and it was clean and tidy.

The bed in our room was too noisy like just a small movement makes so much noise

Útulný pokoj, dobře vybavený, v dobré čtvrti (blízká Bus zastávka, v dochozí vzdálenosti Lidl a McDonald), možnost kuchyně, sdílené WC a koupelna na patře (na jednom patře 2 pokoje takže ideální)

Velmi komplikované řešení rezervace a check in (několik pokynů které musíte splnit abyste vůbec mohli dostat info na check in), strhnutí depositu ve výši 150£ na několik dnů, teplo v pokoji (pro někoho příjemné ale během celého pobytu šíleně přetopený pokoj i během noci a nelze regulovat), velmi nepohodlná matrace (cítíte každou pružinu pod vámi)

Clean bathroom and kitchen

Nothing

It was an old building but kept neat Good communication with host

Room one (ground floor)was very noisy at night, not just from creaking (from the room above) but there was some gas / boiler thingy that kept making noise all through the night

Nothing

Conditions

Alt I alt

Ingen

Everything was very tidy and clean.

Was all good.

The only thing that I liked was the other guests that were staying also.

I attend Birmingham a few times a year to visit my late wife's grave. I am a 73 year old man and have difficulties with my mobility and heart. I had requested a ground floor room in light of my aforementioned health issues however, when I got to the property I was given a room on the top floor and had to climb 28 steps to reach my room. As you imagine, this was very challenging for me but with nowhere else to go and no staff to discuss this with, I felt that I just had to endure it. Upon my arrival, I went to the key safe and entered the pin I was given. The pin was incorrect and I could not get the key for my room. Thankfully, another gentleman was staying and happened to be at the property. He tried my code but had no joy either, two ladies who were staying and got in touch with the property and were given a new code for the key box on my behalf. As you can imagine, this was an extremely stressful situation and had other guests not been present, I'm not sure what I would've done. The room itself had a single bed and TV, it was an acceptable standard of clean. The bed was extremely uncomfortable, I could feel every spring in the mattress and it felt as though it was at the end of its lifespan. I couldn't get a full night's sleep as I had to keep turning over to try and get comfortable. It was uncomfortably hot in the room, especially at night time. In the room, there was a window, a radiator underneath and then the bed beside the radiator. For the first couple of nights there was no heating and then the radiator was on full blast. There was a thermostat control on the radiator but it didn't seem to work and I didn't want to mess with turning it off in case something went wrong. I had to sleep with the window open which wouldn't have been an issue if it hadn't been raining. I had to settle with either being too hot or getting wet.