Horrible service. I did a pre booking and made pre payment as well. When i was on my way to the hotel, got a call from their representative and being told that because of some confusion they have booked the hotel for somebody else as well.. hence they won't be able to accomodate me.. i booked 6 rooms.. was on a family trip.. everything was screwed.. said they'll book rooms in some other hotel.. and gave me an option where they were giving 3 ac and 3 non ac rooms. And that too much cheaper than what i have booked for.. hence, i asked for refund. They deducted ₹1000 from the refund amount.. such pathetic experience. Shameless guys. How could they deduct when the cancellation is from their end as they didn't have rooms to accommodate me..