Pullman ZamZam Makkah
About this hotel
Pullman ZamZam Makkah is located just a few meters away from the Holy Mosque and offers luxurious studios and suites. It features a restaurant and views of the city and the Kaaba. Masjid Al Haram is 100 metres away.
Amenities
Air conditioner
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Family friendly
Map of Mecca
Hotel in Mecca
Reasons to book
Includes essentialsAir conditioner, Internet / Wifi, Parking and more
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Reviews
3.4/5.0
Average(25,269 Reviews)
100% verified reviews
1.0
The staff were rude we had to wait 4 hours in the lobby as Pullman said Booking.com did not pay the hotel when I paid Booming.com a week before arriving
10.0
نظافه والاطلاله وسهوله الاقامه والحجز والرد السريع عند الاتصال شكرا لكل الموظفين
7.0
I like the staff communication and cleaning of the property with the special location
When we arrived we found different room that is not the one I choose on booking
7.0
Phenomenal location close to the haram
Outdated rooms and decor. Bathroom smelt funky. Breakfast left much to be desired for a British/ indo pak diet
1.0
بسم الله الرحمن الرحيم
للأسف ترتيب سئ وخدمة أسواء تحس الموظفين تايهين ولا احد يعطيك معلومه ويتهرب منك ع العموم تجربة لن تتكرر وسأخبر كل المعارف بسوء الخدمه
كل شي …
3.0
Location
Bed was not good, did sleep well. Stay had bad experience… Prayer mat was not there.
Brushing kit and shaving kit are not there.. i called the desk and they didnt give it.. and again asked room cleaning staff, even they also didnt give.. and at last i got it on the day of check out.😊
5.0
قربه من الحرم
النظافة تقييمي لها سيء المفارش لها ريحه ، الحمام مو نظيف والمويه مو نظيفه وكان خربان الحمام واتصلنا على العامل يصلح المويه ، ماحطوا لنا معجون اسنان وفرشه ولا سليبر ولا شي بس صابون وشامبو . الشي اللي يشفع لهم انها قريبه من الحرم وبالرغم اني اخذ جناح لكن للاسف مافيه اي مميزات ولا حتى اطلاله
7.0
الموظفين في ال لإستقبال عند الحجز متعاونين
الأخوان في. المطعم. جداً راقين وخدومين فى p13
هناك مسؤل مصري جداً جداً ذوووق للأسف ماعرفت اسمه. لكنه متواجد يومياً
الإتصال لطلب خدمه. عبر الهاتف غير جيد لابد من اتصال ثاني ويمكن ثالث لتلبيت الطلب مثلا ً بالأمس طلبت خدمة تنظيف الغرف لم. يأتون الي بعد ماغادرة الغرفه بنصف ساعه وانا احب ان اكون متواجد اثناء دخول العماله
9.0
النظافة والخدمات وسرعة اجراءات الدخول والخروج
4.0
The location of the hotel is perfect and the fact that there are lots of elevators to accommodate all the visitors of the tower is awesome + the food was good & definitely can’t forget to mention the amazing & attentive staff members
We were disappointed by the long wait to check in, we wish a new system was available to reduce the long wait in reception & the big disappointment was the hotel’s furnitures, it definitely needs renovation especially the beds. It wasn’t comfortable at all & the staff tried to help us by moving us to another room but some of the rooms had carpet smells. We believe renovation is mandatory
7.0
the check in and check out speed.
the attentivness of the staff and hospitality.
the location.
the room was way too cold
there werent enough towels in the room for the three persons.
the housekeeping could have been done a little better.
the food at suhor was average.
1.0
Nothing
Price, cleanliness, comfort, AC, quality
5.0
Only advantage is a step away from Masjid Al Haram
1. Check in process very slow and desk receptionist don't care about customer busy hugging and kissing there friend's in Middle of check in process and I felt they give first preference to arabic speaking and not for subcontinent personal.
2. Room facilities were not provided until made request
3. Wifi was not able connect
4. Sahoor buffet was not full(no refill of dishes) had to wait for drinking water as it was not filled in the container
5. Bell boys were literally looting from guests usually taxi fare from haram to railway station is about 20 to 30 riyal but they were demanding 120 riyal for a taxi to call.
Pullman being a reputable property should take care about these issues.
NEXT TIME" BIG NO TO STAY IN PULLMAN ZAMZAM"
1.0
Closer to the mosque
Cockroach in the bathroom room my children was very upset,
The wash basin sink was blocked call them several time to come and fix the came next day,
My children took a video
I have emailed them several times no reply back
I need either booking.com or the Pullman Zamzam need to get back to me
8.0
Good location, good service
Cleanliness of the rooms, the carpets were very dirty. No slippers were provided.
8.0
القرب من الحرم
التاخير في الدخول لقلة الموظفين
الفطور ليس بمستوى الفندق
7.0
I liked the location of the property. I liked it was inside the clock tower so there were places like Tom Hortons, Starbucks etc. so really convenient when you just want to get out the hotel room with kids. I liked the fact the presidential suite has a partial haram view.
At times when it is busy during the day it can be difficult to get a lift as the hotel is located inside the clock tower and has quite a big shopping experience there. It can be difficult to communicate with staff due to language barriers.
1.0
Nothing
Inshyallah , it will be the last reservation at the hotel. The reception staff were very rude and the hotel was very dirty and had a bad smell. I was supposed to enter at 2 pm, but they did not allow me to enter until 4 pm. The suite was different from my reservation, as it did not have a view of the Haram.
2.0
Breakfast was good. Lots of variety
1) Sunken mattress
2) Bathroom was small and water overflow and sink stopper missing
3) Room was not cleaned for 4 days and when they did clean bedsheet was not changed no terry linen till 8pm.. so can’t take shower at all. Have to call several times
4) Funitures all chipped and bubbled
5) our suite room bedrooms aircon control panel is outside the unit and maintenance guys need to do it and we can’t control the room temperature
1.0
بس قربه من الحرم ممتاز والفطور لاباس به
الغرف متهالكة ريحتها استفراغ كل وقتي طالعه من الغرف
7.0
Great location but for the price the rooms are dated and staff are very always depressed looking
The location
5.0
Comfy bed, breakfast had different options.
Hotel is more like 3 star. You can tell it’s very old. Everything needs refurbishing. I was shocked this was rated 5 star. Bathroom had mold and everything was broken. Very dated and dark. Qaba view room had a good view but the area is currently under construction which is disappointing. This ruined the view. Considering how much more I paid for this room I expected it to be clean and upto standards. But it was actually broken down, dated and dirty. I was actually so disappointed. They need to do a big refurbishment in their rooms. I paid so much for this for 6 nights in other countries for the amount I paid I would have had a luxurious room. To get into hotel you need to take 2 lifts. You will be waiting all day to get up and down and need to give urself time to get to prayers on time. You need to go down through the mall to even get to the haram. The lifts are so busy it’s actually a joke. I would not recommend this hotel and nor will I go back to this.
3.0
It was near haram.
There was smell in my room and had to change it. Next room AC wasn’t working well. Staff wasn’t very helpful I had to call 3 times to get something from room service.
9.0
Breakfast was superb
Close to haram
3.0
After some anxious moments of complaints regarding the room. We were given another room with a view of the holy Kaba which is special.
The issues in the bathroom are, leaks in the bathroom, taps not functioning. Carpets are dirty and old. Heating and AC not functioning, with switches broken. TV not working. Beds were soft and old was sinking in.
.The rooms are not fit for purpose it's old and needs upgrading. Suppose the hotel is exploiting the demand for the close proximity to Kaba. Some authorities should get involved in maintaining standards.
9.0
location
8.0
Konforlu, güzel , kabeye çok yakın
Kahvaltısı kötüydü
10.0
الجناح كان جميل جدا والاطالالة جميلة والمكان نظيف والاستقبال ودودين جدا
بوفيه الافطار كان نفس الوجبات يوميا
1.0
Nothing :(
Everything was bad this visit starting with no connected rooms for my kids and the receptionist promised to change later and they didn’t, clean less was very bad, I must call for making up my rooms otherwise no cleaning and once I called to clean up and they just spray some perfume at the room.
9.0
Location was good
1.0
Nothing to like about this place. You wouldn't get a good thing during your stay at this hotel. Absolutely ripoff
The front desk team had limited or no proficiency in English. Absolutely no customer service skills. Bad attitude and unwillingness to help. I booked a three-bedroom, and they gave me a two-bedroom and snuck into a third bed after we arrived. No one was picking up the phone to request a room service. No access to a microwave. Not a good value for money.
7.0
Good
Nil
9.0
It is Close to the haram , friendly staff and the hotel is clean.
The price is little high and also the room that I booked was with partial kaaba view but still Kaaba was not that much clear to us like I saw in the picture from booking.com
1.0
Location was very good
No cleanliness, very low standard rooms, didn't even look like a 3-star hotel.
1.0
nothing at all
they initially gave us a room that smelled very bad, the room smelled so bad we had to take our luggage and go down to the reception. they gave us a room then which was slightly better, until we discovered that there is no hot water, we had to wait for 4 hours and after 5 calls to the reception and 2 times going down and speaking to them, they managed to fix it temporarly- the hot water was gone after half an hour. the rooms were low quality, the furtniture is old and the AC is so loud it wakes you up from your sleep.
7.0
الموقع / تعامل الموظفين
النظافه / الاثاث
7.0
Clock tower walking distance to masjidil haram
Cleanliness
8.0
Spacious rooms, very close to haram.
Lack of fresh air, the AIR CON made the rooms bit damp.
FAQs
How much does this hotel cost compared to others in Mecca?
The average price for a rental in Mecca is $53 per night. This rental is $38 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Pullman ZamZam Makkah. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Pullman ZamZam Makkah pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Pullman ZamZam Makkah?
We found 7 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and tv.
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