Hacienda Chichen Resort and Yaxkin Spa

Hacienda Chichen Resort and Yaxkin Spa Hotel in State of Quintana Roo

8.3 / 10.0

Excellent(645 Ratings)

Hotel in State of Quintana Roo

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

This resort is located within the Mayan city of Chichen Itza, which can be reached through the property's private entrance. It has an outdoor swimming pool, a spa and offers several activities such as nature tours and bird-watching tours.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

117.8 mi

Tirolesas Kan Kin Bacalar

132.5 mi

Mariposario Otoch Peepen

121.9 mi

Letras de Laguna Kaná

81.9 mi

Available Rooms

2 Double • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Hacienda Chichen Resort and Yaxkin Spa

$$$$

8.3 / 10.0

Excellent(645 Ratings)

Hotel in State of Quintana Roo

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

117.8 mi

Tirolesas Kan Kin Bacalar

132.5 mi

Mariposario Otoch Peepen

121.9 mi

Letras de Laguna Kaná

81.9 mi

Available Rooms

2 Double • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.3 / 10.0

Excellent(645 Ratings)

100% verified reviews

10.0 / 10.0

Aug 2024

Maravilloso Chichen

El personal muy amable, y el hotel precioso

Que booking no proporciona la posibilidad de incluir los alimentos en el precio de la reserva! Entonces el costo sube bastante

9.0 / 10.0

Apr 2024

Super Erfahrung!

Der Dschungel, die Weitläufigkeit und die Lage.

Zunächst funktionierte das warme Wasser nicht. Zwischenzeitlich gab es gar kein Wasser. Dafür war der Preis dann relativ hoch.

9.0 / 10.0

Mar 2024

Sehr schöne gepflegte Hacienda mit großem Pool und großen Garten mit Dschungel-Ambiente

Aufgrund manch negativer Bewertungen waren wir in einer niedrigen Erwartungshaltung und ein wenig mit Vorsicht aber bei uns hat sich der Aufenthalt als ein wundervoller herausgestellt. Das Personal empfanden wir als herzlich und sehr zuvorkommend, die Lage war ruhig gelegen in der Nähe von Chichén Itza mitten im Dschungel, sogar eine Gruppe Coatis kam zu Besuch an unser Honeymoon Zimmer. Am Abend fanden wir ein hübsch anzusehen des Schwanenpaar aus Handtüchern, was einem Künstler entsprungen sein muss und das Frühstück war sehr gut, etwas zu wenig Rührei und zu hochpreisig aber optisch und geschmacklich sehr ansprechend. Am Morgen zeigte sich in den Bäumen zum Abschied noch eine Eulenfamilie, auf die wir durch die netten Mitarbeiter aufmerksam gemacht wurden und es fiel uns doch schwer zu gehen. Vielen Dank für den schönen Aufenthalt!

Ein Dokument, was zuvor unterschrieben werden muss, welches keine eigenen Getränke und Essen von außerhalb im Zimmer erlaubt, was nicht im Hotel gekauft wurde. Wenn was gefunden würde, behält sich das hotel vor, 50 USD zu beziehen. Die Begründung liegt darin,erklärte man uns auf Nachfrage, dass man eben im Dschungel ist mit Tieren, die dadurch angelockt werden könnten und das dann Beschwerden über Ameisen ect kämen. Nun ja, wir haben uns dran gehalten, aber das ist das erste Mal in dieser Form gewesen, das wir sowas unterschreiben mussten. Ein weiterer kritischer Punkt ist der nicht mehr vorhandene Hintereingang zu Chichén Itza. Seit Covid ist er wohl geschlossen war aber der eigentliche Beweggrund hier zu übernachten und nur durch andere Bewegungen haben wir das erfahren, somit muss man doch das Auto (rechtzeitige Ankunft in der sehr populären Tempelanlage bedenken) und eine 10 min Fahrt in Kauf nehmen.

7.0 / 10.0

Feb 2024

Stunning venue dampered by expensive a la carte menu.

Location, gardens, pool, food, personnel, room.

Verrrry expensive coffee at USD 10, when ordered seperately from machine. We complained but no effect. Food also expensive, especially for Mexico. Private entrance to Chichen Itza is closed, unlike advertised. Bad advise given by management as to time to be at gate to avoid queues. Be there at 07h40!

1.0 / 10.0

Jan 2024

give them a try

it was a trip with my son for 10 years old and he was a mess. First of all I reserved two beds. When I when we get there, it was only one bed after that the lights for the gardens were turned off after 10 PM so you cannot walk I know where where you walking and get lost.

no, lights at night

10.0 / 10.0

Jan 2024

Magico

La energía y las instalaciones son espectaculares

10.0 / 10.0

Jan 2024

Alles gut

Sehr ruhige komfortable Anlage im Dschungel. Dinner, Frühstück waren sehr gut.

Die Nähe zu Chichen Itzá und die Lage im Dschungel

9.0 / 10.0

Jan 2024

Een mooie plek middenin de jungle en vlakbij Chichen Itzá. Heerlijk zwembad en mooie ruime kamers. Het enige minpunt is

Het hotel heeft een prachtige ligging middenin de jungle, waardoor het een hele gave ervaring is. De kamers zijn ruim en mooi. Het personeel is heel vriendelijk. En het zwembad is groot en heerlijk.

Het restaurant is prijzig en er zijn in de buurt geen goede alternatieven.

6.0 / 10.0

Jan 2024

Des balance

La amabilidad y calidad del servicio es excelente. La piscina y la ubicación en la selva.

La comida cara y regular. Hay lugares mucho más económicos, de mejor calidad y mejor cocina en Piste. La habitación, una suite, da la sensación de estar sin terminar al tener las paredes de ladrillo pintado, sin cubrir. Se fue la luz una noche y no funcionó el aire acondicionado hasta el día siguiente.

6.0 / 10.0

Jul 2023

Beautiful property, surly staff . Horrible reception. Expensive

Horrible receptionist . Alex I think his name was. Not interested in helping at all!!!!

Staff were ok not great

10.0 / 10.0

Jul 2023

Lovely

Everything!

Food could have been better

10.0 / 10.0

May 2023

Exceptional

Excellent location, Very interesting history and beautiful place.

10.0 / 10.0

Apr 2023

Exceptional

very beautiful location, garden, house, decoration, pool

There is a well which goes very deep (you do not see the bottom) and which needs to get covered to protect anyone from falling into it. My children were running ahead of me and reached it before me. One was jumping on the surrounding wall. If he had fallen into it, he minimum would have been badly injured.

10.0 / 10.0

Apr 2023

Exceptional

The pool was absolutely fabulous.

Sadly they no longer connect through to chichen itza.

6.0 / 10.0

Apr 2023

Nice for one night. Not amazing.

The Hacienda is set in very beautiful and tranquil gardens and is very close to Chichen Itza so a perfect stop for the ruins.

On arrival our room prices were converted from dollars to peso at a very unfair rate. After complaining in writing, this matter was resolved. The prices in the restaurant are at the very top of what is acceptable but you pay for the close proximity to the ruins

7.0 / 10.0

Apr 2023

a good location for the archeological site.

beautiful gardens and atmospheric building. lovely swimming pool. we did an excellent bird tour in the gardens

I was disappointed with the food. the quality was not the level I would have expected.

7.0 / 10.0

Mar 2023

Beautiful but lacking.

Beautiful. Stunning buildings and grounds. Our casita was huge. Modern bathroom. The staff was pleasant. We had hoped to walk to Chichin Itza through the back way by Mayaland but it was closed because they have found more archeological ruins.

My husband felt the bed was too firm and he wasn’t comfortable. I agree but it wasn’t a problem for me. The ban on outside food and drink is weird and didn’t start us off on the right foot. You have to pay them for water to brush your teeth. Our dinner in the restaurant was meh. My margarita was bad, bottled mix. In a place like this in Mexico I expect a freshly made drink. I didn’t finish it. The food itself was dull. The service was poor. We didn’t get our beverages, including water, until halfway through eating. The coconut cake had three flakes of coconut. They have you at their mercy because it is a long way to find other options.

10.0 / 10.0

Mar 2023

it is an great hotel with an excellent restaurant

the garden

the room had no safe box.

8.0 / 10.0

Mar 2023

Very good

Location and grounds

Food

4.0 / 10.0

Mar 2023

Disappointing

The hotel and grounds are beautiful and well maintained – the garden is like a jungle and the pool was really relaxing. The main building houses the restaurant and all the meals we had were delicious. We stayed in the Tatiana suite which was large and the bed was really comfortable. Given it was so quiet we slept really well and enjoyed the room.

The hotel does NOT have a private gate to Chichen Itza, as these no longer exist for any hotel. It is false advertising that this is listed as a feature. We asked upon check-in where the gate was and were just told there isn’t one. You have to go all the way out of the hotel drive, back to the main road, round the park complex to the main entrance which on foot is 1 hour’s walk. The hotel does not offer any kind of shuttle or alternative service. We had luckily hired a car so were able to arrive at opening time but still this meant we had to pay for parking etc. The site only opens at 8am these days so it’s not even that early to stay in Valladolid (which is beautiful with loads of great restaurants and nightlife) and do the 35 min drive from there. The hotel doesn’t have a USP anymore so we wished we hadn’t stayed here really. We were surprised they didn’t make more of an effort to make up for this no longer being available. We also booked spa treatments and a cooking class with the hotel by email in advance, which were confirmed by the concierge. Upon check-in we were told the spa treatment times were 1 hour different from what we’d booked (ok); however we found the treatments very overpriced for what they are. The cooking class was confirmed for our second day at 12pm. On our second day we therefore got up early to go to a nearby cenote and quickly came back in time for 12, only to be told on our arrival at the kitchen that the cooking class was now at 2pm. The hotel didn’t make any apology nor acknowledge the mistake and inconvenience, and tried to insist that we still take or pay for the class. It was annoying we’d planned our day around this and we didn’t want to spend 2 hours just waiting (and presumably then eat the food at around 4 which didn't really make sense) – so we cancelled. We therefore had to totally change our plans and were really disappointed not to do the class. This somewhat ruined our enjoyment of the rest of the stay.

6.0 / 10.0

Dec 2022

Pleasant

The landscape and grounds are fabulous! Tranquil and peaceful picture-perfect place. The location is beautiful and close to Chichen Itza. Outside of the resort looks like the best Mexico has to offer.

The rooms are very basic and might need an upgrade to match the rest of the resort. Not too comfortable. The toilet needs to wait for 20 minutes between flashes. There are no nightstands with nightlights. They have them in the ceiling that flash right into the eyes when you are lying in bed. We could deal with no WiFi in the rooms but we prefer them to be more comfortable. Restaurant prices are too rather high for Mexico. We liked MayaLand hotel much better when we stayed there last time.

8.0 / 10.0

Dec 2022

great location and main building but bedroom accommodation needs renovation

Location, gardens and main house

accommodation is a little tired

7.0 / 10.0

Oct 2022

Good

The hotel area is really beautifull. The food is good. The rooms are pretty big.

No Wifi in the room or at the pool. The pool looks nice but is a bit dirty. No sunbeds at the pool. No direct access to Chichen Itza but we knew that beforehand. The rooms are old fashioned and no tv.

10.0 / 10.0

Oct 2022

Exceptional

very pretty grounds and peaceful location. beautiful pool .

no wifi in the room.

10.0 / 10.0

Oct 2022

Exceptional

Fabulous food, friendly staff, fantastic location...wish we could have stayed longer!

No wifi in the cottages, private gate to the Mayan ruins still closed :(

10.0 / 10.0

Sep 2022

My daughter says she will remember this place for the rest of her life

Beautiful gardens, loved our 2 rooms together with own terrace and hammock with our children. The pool perfect place to relax in afternoon after Chichen.Restauarant setting lovely; overlooking gardens which are lit at night. Difficult to see from photos. Enjoyed taking a G and T on terrace bar before dinner as the rainstorm ended.

10.0 / 10.0

Sep 2022

Exceptional

Extremely helpful staff (Alexis thank you) in helping us with the car rental company. Food very tasty Anytime again

7.0 / 10.0

Sep 2022

incredible setting average rooms

location and grounds

lack of heart no hot water

FAQs

How much does this hotel cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $170 per night. This rental is $0 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hacienda Chichen Resort and Yaxkin Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hacienda Chichen Resort and Yaxkin Spa. Enjoy the water!

Is Hacienda Chichen Resort and Yaxkin Spa pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hacienda Chichen Resort and Yaxkin Spa?

We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.

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$$$$

Hacienda Chichen Resort and Yaxkin Spa

Hotel in State of Quintana Roo

Reasons to book

About this hotel

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Hacienda Chichen Resort and Yaxkin Spa

Hotel in State of Quintana Roo

Reasons to book

About this hotel

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in State of Quintana Roo?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hacienda Chichen Resort and Yaxkin Spa pet friendly?

What amenities are available at Hacienda Chichen Resort and Yaxkin Spa?

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