一戸建てだったので、小さい子を連れた家族としてはのびのびと過ごせた。 部屋数、ベッド数もゆとりがあり、よかった。 家庭にはあまりないチェアなどがあり、特別な時間を過ごすアイテムの一つとして良いと感じた。

洗面台、キッチンの排水が悪かった。詰まりを感じるので、点検をお願いしたい。 各部屋にある手元のライトが乾電池式だったが、どれも電池が切れており、使えなかったのが残念。 エアコンが汚れていた。 事前決済は他でもあることだが、事前チェックインが5日前なのは早いと感じた。５日前の理由が知りたい。

None

Beds and bed frames has black insects or bugs residing in all the 3 bed rooms. There are spiders and cobwebs in the kitchen drawers and the inside entrance of the main door in addition to smell in the toilets. All these show the property is poorly cleaned and kept. We are not able to sleep on all the beds and was stressed as we did not have any rest at all. The property and booking.com did not provide a truthful representation of the property which is not fit for accommodation stay. Upon made known of the situation immediately to booking.com, they did not help us to obtain alternation reasonable accommodation but instead just send us a list of hotels and ask us to settle ourselves. Due to the short notice, we are not be able to find alternative accommodation. The property has not responded to our request to address our grievances and payment refund. Booking.com, being the intermediary business, has not make efforts to help us but instead informed us on non refund of our payment by the property and just offered a less than 10% sum as mere compensation. We felt strongly this is an unfair resolution for our bad and painful experience. We would not recommend this property to anyone at all. Similarly we will not be using booking.com as they do not safeguard our interest and well being as their customer. They even questioned us on our case report even though we have already booked and stayed in 3 properties booked through them for the same trip and have videos and photos to show them the black insects residing in the beds and the spiders in the house which are factual.

Everything is perfect with this house. It is clean and exactly as in the pictures.