Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: My overall holiday was enjoyable. The home was spacious enough that we were never crowded with 22 people. My family was pleased with the roominess, location and the view of the home. I have been staying with Elks Springs for over 5 years and this was the most outdated property in terms of furnishings and house upgrades. I was disappointed when comparing it to other properties in the same resort. I think with some upgrades and thorough deep cleaning it would be at same standard as other properties in the group.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home. Looks just like the photos. Plenty of space for my destination wedding weekend. The house wasn't filthy, but could definitely use a deep cleaning (i.e. dusty, smelly garbage disposal, dead bugs in window seals).Another issue was all the TV's had several remotes. One to control the power/volume and another to change the channel. That kinda confused some of my guests, but overall everyone was well pleased with the accomodations.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is our 2nd stay at this location. While it is a nice property, it needs deep cleaning and several items they offer as amenities are not in working order. The outdoor theater was not working at all. Maintenance could not fix this. The "16 Person Hot Tub" was cold and Maintenance said it really isn't a hot tub it is a swim spa and is not supposed to be hot. Several of the guests tv's did not work. Lightbulbs out throughout the home. Arcade machine was not working. Maintenance had to come for that as well. After that the rest of the weekend we had to reset it each time someone wanted to play. The outdoor firepit was out of gas. Maintenance brought a new tank and it still did not work. Thankfully my guests were still having a great weekend. However, when you pay $6100 for the weekend we should have had the amenities that are advertised for the property.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We planned a family trip and chose The Pillars to accommodate all of us. The location was great and the view was phenomenal but the house was not the greatest. We were very upset after making our way through the house. The first night we slept there, our bedroom with the balcony squeaked the entire night. Every time we moved it was loud. The dishwasher leaked all over the first night for us to find broken glass from the previous renters. It honestly needs a cleaning crew as the baseboards and under the beds were caked in dust! All in all it was okay because it accommodated all of us, but after renting through elk springs multiple times and always having 5 star reviews, we were just a bit disappointed.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location was great and private, the house wasnt clean and a little run down when it comes to the basement area, we had to check in late because they was cleaning the jacuzzi and they dont accommodate you for the time missed

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wow!! This vacation with my family was awesome. We had plenty of space and the kids really enjoyed themselves. The outdoor theater was wonderful for a movie and fireplace. Yes we will do it again.

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The overall stay was great! The house is conveniently located and had it been clean, it would have been the best kept secret in Tennessee. I was notified via text, 30 minutes before my arrival, that the house wasn't going to be ready for a couple hours. Not a great start, but not the worst. At least give them time to leave us a clean house. NOT! Bathrooms were not properly sanitized and clean. There was towels and trash left near the hot tub. So nothing gave me confidence that the hot tub was drained and cleaned so we didn't use it. The grill was NASTY and we had to clean it to use it. The patio furniture had stains and tears that were not inviting. Again, my family had to take time to clean and sanitize just for comfort. The doors had cob webs that should have been removed from entering the house. The theater room was nice, but why are there so many remotes to navigate through? Thank God for Engineers in the family, UGH! I loved that pots, pans, dishes, and a laundry room was available! I don't mean to sound negative because the property is beautiful, however, the cleanliness is not up to our standards. Lastly, staff were nice and willing to help, but then there was a breakdown. I would call for trash removal from the bins because they were full. Then I'd get a text from someone asking me if by trash was full. If I didn't text back, they wouldn't come. I shouldn't have to text back. I called to have the trash picked up. I just want you to do it or I wouldn't have called. Very complex situation because my family pulled together to make it a positive experience. A home that nice will require a team of cleaners with good work ethics and attention to detail.

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: UNDERWHELMING TO DISAPPOINTING
examples--floors were very dirty (couldn't walk in the house barefoot or your feet would be black(
),supply of cooking utensils and pans very limited, the hot tub was disgusting and not serviced-did not use, outside patio furniture filthy and stained, the outside patio dirty, leaves and definity not cleaned and swept. When arrived both in and out theaters were not working, a shower was broke beyond a quick repair (floor cracked), another shower would not drain. These are just a few of the issues. We called the management company who was responsive to our calls. We only called on the things we felt could be repaired in a timely manner. it should not be the renters responsibilty to report issues that are so obvious. Are the homes not inspected prior to a check in? Does the cleaning staff not clean showers to see the issues there?

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: UNDERWHELMING TO DISAPPOINTINGexamples--floors were very dirty (couldn't walk in the house barefoot or your feet would be black(),supply of cooking utensils and pans very limited, the hot tub was disgusting and not serviced-did not use, outside patio furniture filthy and stained, the outside patio dirty, leaves and definity not cleaned and swept. When arrived both in and out theaters were not working, a shower was broke beyond a quick repair (floor cracked), another shower would not drain. These are just a few of the issues. We called the management company who was responsive to our calls. We only called on the things we felt could be repaired in a timely manner. it should not be the renters responsibilty to report issues that are so obvious. Are the homes not inspected prior to a check in? Does the cleaning staff not clean showers to see the issues there?

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Property was as described. Location was great. Property was clean enough. The decor of the home could use some updating. Curtains, art, paint colors, bedspreads, etc. are all out dated but doesn't affect use of the home. Theater room was great for our group. Kitchen appliances worked fine. Communication with property management was great. The mattresses were okay. I would not want to sleep on them for more than a couple of nights. All in all I'd recommend the property and we'd stay here again.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Me and my family stayed here for Thanksgiving. The home was absolutely beautiful and everything was great. Very spacious and 25 of us slept comfortably. Close to all attractions, and the staff listing very friendly and attentive! I highly recommend it this resort! You won’t be disappointed

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Me and my family stayed here for Thanksgiving. The home was absolutely beautiful and everything was great. Very spacious and 25 of us slept comfortably. Close to all attractions, and the staff listing very friendly and attentive! I highly recommend it this resort! You won’t be disappointed

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Pillars was a perfect fit for our group for the weekend. The outdoor area was wonderful and where we spent most of our time.Elk Springs staff responded to our every need. We will be returning next year!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Pillars was a perfect fit for our group for the weekend. The outdoor area was wonderful and where we spent most of our time.
Elk Springs staff responded to our every need. We will be returning next year!

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Paid hella money for a home that needs alot of upkeep (pictures are deceiving). Dining room chairs were wobbly or broken so chairs not usable; cobwebs at front exterior along the front stoop pillars entryway; active wasp next above balcony on front bedroom; stairwell cream rug heavily soiled; beds loudly creek with every turn and movement in the beds; gas pit was out of propane so not used by us; splash zone would not come on based on the posted instructions; seating window cushions in kitchen heavily soiled; refrig barely kept items cold (we bought ice and coolers) and ovens barely heated so it took forever to cook but we managed; towles and washclothes were rough and stiff (glad we brought our own). Downstairs bathroom across from bunk room need crack in shower floor repaired - opens up when in shower and water seeps down in it plus it is a sharps hazard - grey/black residue on shower grout - not sure if it was mold. Positive: great location and close to shopping as well as Tanger outlet.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house is as advertised, but not in pristine condition maintenance wise. However, it was clean. We are a family of 20 that do not need fancy and The Pillars was perfect with large kitchen and outdoor space. All the outdoor tables, chairs, and picnic tables were great. The outdoor TV screen and kitchen were perfect. Negatives were the hot tub was not hot and the air conditioner failed on the second floor. Repair people were prompt for the air conditioner but had to come again and replace a part. Good news is it was functioning by 11pm for a cool nights sleep. Hot tub never got hot. The kitchen could use a cook to figure out equipment needed and location but that is minor.

Rating Details:The property manager was more than helpful.The vacation rental was somewhat dirty.I was somewhat unhappy with the location.I was somewhat dissatisfied with the condition of the vacation rental.Overall, I do not recommend this vacation rental.Reviewer Comments:I was actually disappointed with the appearance of the property. The pictures make the properly look like a beautiful estate but when you arrive it’s just a very large old house. While it did meet our basic needs it certainly was not what I expected. The grass needed to be cut, the patio was filthy and the “hot tub” that looks like a pool wasn’t working or we couldn’t figure it out. We made the best of things but it wasn’t what we’d home for and the outside audio equipment never worked properly. Thank god we brought our own entertainment. Now if you’re in a large group and want space it’s fine. But don’t get sucker in by the picture they aren’t accurate.

Rating Details:The property manager was somewhat unhelpful.The vacation rental was very dirty.I was more than happy with the location.I was very dissatisfied with the condition of the vacation rental.Overall, I do not recommend this vacation rental.Reviewer Comments:If your looking for a large estate type home this home is it. However, it is not up to our standards for the cost. If you are traveling with elderly that have trouble with steps or hills this is not a good choice. Not to mention the shower/Tub on the main level is not for the handicap or elderly. The bathtub on the mail level has mold around the chalked area. The Air conditioning on the main level needs a major overhaul. The AC went out while we stayed here. The maintenance man did come over however he was extremely rude with one of guest that is actually a HVAC technician and asked him some questions. There were clumps of hair in the bedrooms/bathrooms. The dust bunnies were horrible. The kitchen is definitely large,however, the doors and drawers are falling off and in much need of updating. The pictures on this home make it look very clean and tidy and thats not the case. One of our guest plugged in a phone upstairs in their room and the circuit breaker blew to 2 other rooms upstairs.The house is large and finding the breaker box which was located downstairs in the bunk room behind a closet door was a task. The carpeting leading to the basement is filthy and the walls look just as bad. The grass in the front of the house had not been mowed and was knee high. The kitchen has plenty of eating utensils,plates,bowls and glassware. However, the cooking utensils, pots pans etc were lacking for a large party of 30. The hottub did not work properly for our stay and obviously the people before us reported it also because maintenance was there during our stay and said they had to order parts. If you plan on having additional guests over to BBQ or celebrate a special occasion there is definitely NOT enough trash cans in the bear proof cages. We found at least 60 nails in the driveway and had to clean them up THis home has ALOT of potential however you can tell the owner only cares about the money he is making off the house and is not investing any money back into it.

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was somewhat unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I was actually disappointed with the appearance of the property. The pictures make the properly look like a beautiful estate but when you arrive it’s just a very large old house. While it did meet our basic needs it certainly was not what I expected. The grass needed to be cut, the patio was filthy and the “hot tub” that looks like a pool wasn’t working or we couldn’t figure it out. We made the best of things but it wasn’t what we’d home for and the outside audio equipment never worked properly. Thank god we brought our own entertainment. Now if you’re in a large group and want space it’s fine. But don’t get sucker in by the picture they aren’t accurate.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: If your looking for a large estate type home this home is it. However, it is not up to our standards for the cost. If you are traveling with elderly that have trouble with steps or hills this is not a good choice. Not to mention the shower/Tub on the main level is not for the handicap or elderly. The bathtub on the mail level has mold around the chalked area. The Air conditioning on the main level needs a major overhaul. The AC went out while we stayed here. The maintenance man did come over however he was extremely rude with one of guest that is actually a HVAC technician and asked him some questions. There were clumps of hair in the bedrooms/bathrooms. The dust bunnies were horrible. The kitchen is definitely large,however, the doors and drawers are falling off and in much need of updating. The pictures on this home make it look very clean and tidy and thats not the case. One of our guest plugged in a phone upstairs in their room and the circuit breaker blew to 2 other rooms upstairs.The house is large and finding the breaker box which was located downstairs in the bunk room behind a closet door was a task. The carpeting leading to the basement is filthy and the walls look just as bad. The grass in the front of the house had not been mowed and was knee high. The kitchen has plenty of eating utensils,plates,bowls and glassware. However, the cooking utensils, pots pans etc were lacking for a large party of 30. The hottub did not work properly for our stay and obviously the people before us reported it also because maintenance was there during our stay and said they had to order parts. If you plan on having additional guests over to BBQ or celebrate a special occasion there is definitely NOT enough trash cans in the bear proof cages. We found at least 60 nails in the driveway and had to clean them up THis home has ALOT of potential however you can tell the owner only cares about the money he is making off the house and is not investing any money back into it.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had an awesome time, very spacious. The venue was in a location close to shopping centers and restaurants. My only concern was the bedding, they really need to be changed out. The are old and has been washed to many times, some had holes and others had lent balls in the inside. The downstairs master bathroom was poorly clean, looks like it wasn't clean in months.

Rating Details:The property manager was adequately helpful.The vacation rental was clean.I was very happy with the location.I was satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:We had an awesome time, very spacious. The venue was in a location close to shopping centers and restaurants. My only concern was the bedding, they really need to be changed out. The are old and has been washed to many times, some had holes and others had lent balls in the inside. The downstairs master bathroom was poorly clean, looks like it wasn't clean in months.

Rating Details:The property manager was very helpful.The vacation rental was very clean.I was very happy with the location.I was more than satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:My family and I really enjoyed the Pilors House, great location, easy to get to and close to all the attractions. Overall the house was clean, and very comfortable. We had alot of kids and they stayed entertained with games and movies the entire time. We took advantage of everything the home had to offer, theater, jacuzzi, patio w/fireplace and grills. Unfortunately the jacuzzi wasn't getting hot enough for most of the adults but the kids enjoyed it. I received lots of kudos on the pick of the home. Thanks for a great stay!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and I really enjoyed the Pilors House, great location, easy to get to and close to all the attractions. Overall the house was clean, and very comfortable. We had alot of kids and they stayed entertained with games and movies the entire time. We took advantage of everything the home had to offer, theater, jacuzzi, patio w/fireplace and grills. Unfortunately the jacuzzi wasn't getting hot enough for most of the adults but the kids enjoyed it. I received lots of kudos on the pick of the home. Thanks for a great stay!

Rating Details:The property manager was adequately helpful.The vacation rental was clean.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:The house was magnificent with plenty of space to spare when we took 10 people with us. The hot tub was awesome, but we never got to use it. It did not heat up correctly and by the time they came out to fix it, we had to leave next morning. So we never used it but it was huge. The theatre, spa, outdoor amenities were fantastic. The only complaint was the cleanliness. The house itself was spectacular and clean. But two of our guests who stayed in 2 bedrooms upstairs found hairs and stains on both of their sheets and resorted to us washing them ourselves. There was grease splashed on the refrigerator which we cleaned ourselves as well. Everything else looked great. Once we left, we received a text saying that some items were left behind but they could not tell us what it was and would not release it to us and insisted we would have to tell them what was missing and then pay shipping on them sending it back to us rather than letting us come grab them while we were still in town. We realized one thing that was missing and that wasn’t what they found. What we missed they never found until we told them where it was. So after paying nearly $7,000.00 for 3 nights, now we are getting hit up with shipping charges for one item and have no idea what else was missing because they wouldn’t tell us I’m not even sure how they can do that. But was thoroughly disappointed at this point. To the owners of the home, gorgeous and loved the stay there. The Elk Springs Resort, you may want to rethink how you handle people’s items left behind. We all had so much stuff we may not have noticed yet what is missing and may never know because you won’t tell us. We come to Pigeon Forge every year for Christmas, but next year we will use another rental company.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house was magnificent with plenty of space to spare when we took 10 people with us. The hot tub was awesome, but we never got to use it. It did not heat up correctly and by the time they came out to fix it, we had to leave next morning. So we never used it but it was huge. The theatre, spa, outdoor amenities were fantastic. The only complaint was the cleanliness. The house itself was spectacular and clean. But two of our guests who stayed in 2 bedrooms upstairs found hairs and stains on both of their sheets and resorted to us washing them ourselves. There was grease splashed on the refrigerator which we cleaned ourselves as well. Everything else looked great. Once we left, we received a text saying that some items were left behind but they could not tell us what it was and would not release it to us and insisted we would have to tell them what was missing and then pay shipping on them sending it back to us rather than letting us come grab them while we were still in town. We realized one thing that was missing and that wasn’t what they found. What we missed they never found until we told them where it was. So after paying nearly $7,000.00 for 3 nights, now we are getting hit up with shipping charges for one item and have no idea what else was missing because they wouldn’t tell us I’m not even sure how they can do that. But was thoroughly disappointed at this point. To the owners of the home, gorgeous and loved the stay there. The Elk Springs Resort, you may want to rethink how you handle people’s items left behind. We all had so much stuff we may not have noticed yet what is missing and may never know because you won’t tell us. We come to Pigeon Forge every year for Christmas, but next year we will use another rental company.

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:The Pillar was a great stay, the kitchen was equipped with enough dishes to feed our entire party, and it was enough room for everybody throughout the house to not feel crowded. The only thing I didn’t care for was I thought every King size bedroom came with a bathroom and that wasn’t the case. There were a total of 7 bathrooms, however, 4 bathrooms were in the basement, two were on the second floor and 1 1/2 was on the main floor. The master suite was also on the main floor and had to share a bathroom.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Pillar was a great stay, the kitchen was equipped with enough dishes to feed our entire party, and it was enough room for everybody throughout the house to not feel crowded. The only thing I didn’t care for was I thought every King size bedroom came with a bathroom and that wasn’t the case. There were a total of 7 bathrooms, however, 4 bathrooms were in the basement, two were on the second floor and 1 1/2 was on the main floor. The master suite was also on the main floor and had to share a bathroom.

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The place itself was beautiful but the cleaning was awful. Hair in the shower,floor was dirty hadn't been swept nor mop.The outside equipment was falling apart. Maintenance had to come fix the dish washer and it smelled as if it hadn't been clean.We paid to much money for those conditions.I will not recommend this area nor will we return.

The managers were excellent but the house is absolutely not worth the money. It is a big house with a great views but everything is super dated including mattresses, tvs, bathrooms and all decor. Could be great if updated.

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I was okay at best, but surely not what the pics made it out to be. Whoever took the pics should win an Oscar for best pictures staging a home. It had everything the description mentioned, however several guest were very disappointed for the limited personal bathrooms. Out of 7 1/2 baths , No masters bathroom, except for in the basement & kids room. And the property was very old smelling, out dated ( especially the theater in & outdoors.The beds were horrible very & uncomfortable. The best part was the kitchen and the hot tub. As the Host..I had to apologize a lot for the lacking of the property. For the price we paid, we expected a better experience. However: a a positive note, the property management team was very on point and was extremely attentive to any issues. I grade them an A...

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This was a Leadership retreat, but we allowed one family to bring their kids. Based on the pictures we had planned out where the different training would take place. Unfortunately, the home was extremely dirty, from the moment we walked in we could see the dust on the furniture the trash on the steps inside and out. The housekeeper was a young woman with her 3 kids , who appeared under the age of 10. There were food stains on the walls in the kitchen from the guest before. There were gnats in the kitchen, as we cleaned we found a plate of food hidden in one of the kitchen drawers. There were ants on the counters. The outdoor furniture was so dirty we could not use it. The grill caught on fire. Two of the bedrooms had dirty sheets. My husband got stuck in the bathroom within the first hour.The ceiling fan in the family room was a safety hazard. The pizza oven and smoker were unusable because they were so dirty.