Robert’s apartment was ideal for our 9 day stay in Paihia. Loads of room in the apartment, and the location couldn’t have been better. We could walk to everything in town. The kitchen was well appointed, the bed was super comfortable, and the bathroom was updated. Robert was responsive to all our questions and most accommodating. We would definitely rent this spot again.

Good

Was good location

We were comfortable but there was no toilet paper, one tea bag, the TV didn't work. The cabin was comfortable but was not vacuumed. The beauty products were good. Unfortunately the people upstairs had a loud party on our last which was still going at 11.30.

The property was advertised with what appeared to be very good cleaning practices but that was not our experience when we arrived. The Kitchen required extensive cleaning with Sticky dirty surfaces. After pulling out filthy Pots & Pans we stopped cleaning & decided not to use the kitchen for cooking meals which we had wanted to do to minimise our Covid exposure. The overall standard of apartment cleaning was poor. We acknowledge we left it until late in our stay to raise our concerns with the owner but we did not want to get into a confrontation with the owner while trying to have a relaxing break. The wisdom of this judgement was borne out when we phoned to say we were leaving a day early because of our disappointment. The owner initially admitted that he was not a cleaner but had completed the cleaning himself. He said he had let himself down. He offered to reimburse us for one night’s accomodation. When I responded, that was the least he could do because we had not had full use of the apartment and to charge a cleaning fee was clearly inappropriate, the owner then denied the place was unclean, saying that was not how he left it. ie insulting us by implying we were fabricating / being dishonest. Needless to say we have not received any refund This is both the first time we have felt let down on a Bookabach booking & the first negative review we have posted

Nice place allowed us to have our dog which is why we chose it. Close to town

Good place to go central walking distance from most everywhere after all a good place to visit