The facility is filthy. I asked for a new room because the carpet was saturated with mud and dirt. Walking from the bed to the bathroom left the bottom of your feet disgusting. They gave me a new room which was better but still needed a deep cleaning. The sheets had stains…

Cleanliness was subpar

Price it was fair.

The fact that the rooms didnt looked nothing like the website. Cockroaches in the room. AC was broken. Just felt dirty and run down

I had somewhere to crash

Lack of communication in regards to my personal property left behind. My driver's license, they did not reach out to me. I then had to actually have a "proxy" come get after many calls. Stood in hallway to check in for 10-15 minutes, no one on duty. Carpet damp sheets had cigarette holes, claimed construction but didn't see any, just old, smelly .. need new managers. Stay elsewhere!

Location

Trash plied up at doors and by rooms

The location was close to a Sheetz

Everything. The building was nasty, I cancelled my stay and ended up getting a refund because a cockroach crawled across my face when I attempted to go to sleep. Will never stay at any woodspring again and will definitely let everyone I speak to know never to do so either.

The staff was very friendly and informative.

There were roaches in the room.

nothing

everything

NOTHING! WORST HOTEL I'VE EVER BEEN TO., JUST DON'T!

Filthy. Layer upon layer of awful smells including skunk weed. The 'security' door at the rear is propped open with a rock! You could see through the area right around the handle of our room where it had obviously been broken into many times. Roaches, food bits left in drawers, didn't even look in fridge. Just over all disgusting. Seems like many immigrants are living here, some room doors were partially open and looked like hoarders lived there. Junk everywhere. This is the worst review I've ever left. Instead of stars it should have Poo emojis. I give Woodsprings 5 Poos!!! (& a bonus angry face for false advertising!) By the way, we left in the middle of the night on our first night and we didn't even care about the money, we paid for 4 days...we went down the street to the Hampton which was beautiful!

Nothing great about this place at all

It was dirty. Floors were sticky. Not a place I'll stay at every again

Check in process and friendly staff

Need to improve the room service One a week is not enough

nothing.

The giant hairball on the floor across from my room signaled where my room was so I didn't even have to look for the number. The giant hairball was there the whole week. The food on the wall was a bonus to look at, took away from the dirt. The missing pictures but left behind the hangers for it and the great fact that they painted around it years ago so there is that too, The residual dirt outline of a body on the "clean" sheets was an added bonus. Feeling dirty as you step out of the shower.

Nothing

OMG! This place needs cleaning bad. It has cakes and cakes of dirt on the elevator floor, the lobby, the rooms. I scrubbed the heck out that room. The workers are very rude. Hotel need new management honestly. They give you dirty towels IF they have any(? that before you hand yours off). You can stay some where else cleaner and more respectful for their prices. You can tell the workers living check to check.

Night staff work with me and tried to make me feel better when your smoke detector went off

Smoke detector and roach issues

I booked a room for a week approximately 1-2 months in advance. On the day of check-in, I called in advance to let them know i would be arriving late (i.e. DON'T give away my room!). They promptly hung up on me without saying anything. Upon arrival, staff tried to give me a smoking room and then tried to overcharge me for the next room when I balked at the previous room. Roaches crawling around each room as well as dead ones evident. Overpowering cleanser smell in each room, either to cover up the smell of cigarette smoke or possibly their "Covid-cleansing" technique. Broken venetian blinds in the first room as well as wires hanging out from the bottom of the air con/heating unit.

Absolutely nothing. An appalling experience. Have emailed twice and no response- thus this is only way to express my dis-satisfaction

Booked months ago and was a confirmed booking against a credit card. Had email communication regularly as was a gift to send my 10 year old nephew from UK to ice hockey camp. (A very long international plane journey). Arrived at 9.30pm to be told that room had been given away. This left my nephew and brother stranded in a foreign country for a week with jet lag and no place to stay. The staff member on duty showed no remorse or cared enough to help and left me severely out of pocket in finding somewhere else for them to stay. Disgusting customer service. I’m now watching to see if they charge my credit card a cancellation fee as that is what it shows on my booking. Just to be clear. This was a confirmed credit card booking that was released by hotel-not by us. Payment was guaranteed and there was tonnes of communication to say room would be occupied.

Your alarm kept going off in the middle of the night Lost about 2 good night of rest

The room was not cleaned for the week I was there.

Good location. Staff was amazing! Easy check in.

The rooms were pretty run down... definitely not worth nearly $500/week.

Staff and rooms

Roaches bad