I would love to meet the people who reviewed this negatively. Abdiel was amazing, check in was easy, Tim’s welcome package was on point. We never really hung around the resort pools with the exception of the beach for splashing in the waves as we loved hanging out in the pool at the condo. Restaurant recommendations were on point. My family had a great time period!! Ps, do the in house Mexican. Elena was awesome!!!

The views are amazing! This building is stepped back from the buildings next to you so your view is blocked somewhat. You are also up very high so watching the surf is very limited. Straight out you can see forever,very beautiful. The property was clean,beds were comfortable There is construction next door that is loud. All and all we enjoyed our stay,thank you.

Not sure if you can find a more stunning place and view here. Very nice

Property was dirty and old, it’s not what I saw in the pictures. Mattress was very uncomfortable and sheets had a bad smell. We got stuck in the elevator and hotel staff knew it was not working properly. Finally when we got out the “manager” Abdel said elevators are machines and it can happen. Bellboys and Maids said elevator had got stuck multiple times. We as guest are asked for security deposit in case of property damages but in this diligent situations they don’t take any type of actions. I’m very disappointed of this penthouse and it’s not worth the price.

We loved this property! The penhouse views were amazing from the bayside to the ocean side and having a 2 private pools were so much fun, not to mention direct beach access and a wonderful house manager to greet us. Overall great vacation!

I’m giving 3 stars because each star mean something ⭐️ Privacy ⭐️ Space ⭐️ 360 view... The furniture been heavy used the mattress is not comfortable at all just like you sleep on wood the sheets are been heavy used and need to be in replace. Tim and manger is really friendly and i ask the manager to send the housekeeper again because of the sheets and he did. I’m not being picky or anything but you should get what you pay for

We had a great time. The penthouse is incredible. We spent a lot of time in both pools. One pool is heated and that is very nice. The condo is very clean and well air conditioned (almost too cold). The kitchen had everything we needed. There is a lot of space indoors and outdoors. Only minor drawback is that there is not a lot of privacy. You can pretty much hear anything going on in the master from the living room, and there is no door from the stairs to the downstairs bedroom.

The place was fantastic with 2 pools, and an amazing view. Owner communicated well in advance had tons of great information and the manager met us on arrival. Both were very responsive and helpful. I would stay there again next time I go to Cancun without a doubt.

Beautiful view. Comfortable space. Ultimate relaxation place!!

One word describes this property, AMAZING!! From the minute we booked, Tim was extremely helpful with all of our questions. The onsite property manager (Addiel) was superb and was attentive to our needs throughout the stay. Elena was an incredible cook. The layout of the condo was perfect for our needs. We enjoyed the kitchen setup overlooking the lagoon every morning and evening as we used the kitchen daily. Plenty of space to relax and enjoy the panoramic views. Teens were happy with the WiFi, the splash pool on the roof top was perfect after sunning on the deck chairs or comfy cushions provided. The rooftop restroom and A/C unit and kitchenette were perfect additions, making it hard to leave the property. The hotel staff were friendly and helpful, the beach and pool areas were upgraded and 4 star in every way. Entertainment in the evenings was good, hotel bathrooms in the lobby and pool area were clean and beautiful with marble, etc. We only used the all inclusive option one day, and our children enjoyed the options provided at the pool grill. Tim's transfer recommendation of USA Transfer were spot-on. They were waiting on us as we arrived and when we were ready to depart. Directly across the street were the Restaurants 19.5 and Navios. We enjoyed the casual atmosphere and food at Joe's 19.5. The atmosphere at Navios was wonderful and the food was great, although pricier than Joe's. We would HIGHLY RECOMMEND this property to friends with or without children.

My wife and I recently spent our honeymoon at the penthouse #2000 and we can't say enough good things about this condo! I don't think you can find another place that has two private pools and views like the ones this condo has. Tim, the property owner, was always prompt with questions I had leading up to our stay and made the booking very easy. Once we arrived Tim's property manger Francis took control from there. She is a true asset to the condo. She is also a very good cook and we recommend having her cook for your party. We had drinks on the upper pool deck while a private meal was being prepared just for us! Navio's across the street is a perfect little restaurant and there are many really good restaurants within a short cab ride. This really is a perfect condo!!

This penthouse is amazing. The views were unbeliable the rooms were nice and the place was very clean. We travelled as a group of friends needing a vacation, it was the best we could ask for. Tim Millar was great to work with and responded very quickly with any queries I had before we left. The manager was helpful, but Mical (Mike) the fishing trip/snorkeling guide was phenomenal. He really was interested in us getting the best out of our trip and was very genuine, I would definately reccommend booking the snorkeling trip thru him, or the deep sea fishing. Also I would recommend calling Francais the cook to come for at least one night. She brings the food to the penthouse and makes gormet mexican food, it is not expensive and really nice to have a private meal in the penthouse. We purchased the all-inclusive in the hotel, the drinks and service were great, however we were a bit disappointed with the food. Still the all-inclusive was so cheap we made it thru ok, and still had a great time. The hotel itself was not as nice as some higher end hotels, but the penthouse makes up for, and we met so many great people mostly from the UK I wouldn't have wanted it any other way. As others have mentioned this is not a place for young children, the spiral staircase (which is awesome) is a little dangerous and I would be worried about a small child falling, other than that I would definately reccommend this penthouse.

Great place. Unbelievable views.. Nothing like it anywhere.. Renting experience went off without a hitch.. Smooth transaction. Not a place for children tough. Hotel below not that nice but not the worst either. I would recommend this property to adults who want awsome 360 views of cancun. Its like your ontop of the world..

It was my husband, grandmother, three year old & I. The hotel is located in the begining of the strip. Closer to the water park and Airport then the downtown clubs, shops and restaurants. This was ok for us because we renetd a car. If you want you can catch the bus. But remember the bus stops many times before you can get to where you want to go.The condo is beautiful and was clean! The internet works great!The cable is satillite which isnt very good when your in a penthouse.It never worked the whole time we were there. The pool was nice but since it was Nov. it was cold. Same goes for the large hot/cold tub up stairs. If the sun is not hot it will not get hot. There is a smaller jet tub next to it that works like a bath tub. Even though I brought a small child I would not recommend it. There is a widing metal stair case that goes up to the rooftop and down to the second bedroom. Watch the little ones around the open pools and rooftop. The master bedroom has great views all the way around. Hotel: It was nice having the luxuries of a private condo and the amenities of a full service hotel at a fraction of the cost. To be honest the hotel by itself would be on the lower end of the five star grading scale.You can buy all inclusive for the whole stay, by the day or even by the meal! This was nice and the food wasnt that bad either. They had live entertainment and fun things to do at night. They have a place by the pool where you can get massages for a decent price. Ask for Guiermo great deep tissue! the hair braiding cost is ridiculous wait till you go into town if you want that done! The beach was nice and clean. The staff was friendly. Mike: Great guy! He is a big help and he really cares about you having the best possible time you can in Cancun. You are given a cell phone to use during your stay to call him any time you need something. He can also arrange a private day trip to Isla Mujeres. Snorkel, shop, eat, take pictures with a shark, hold tortugas and lay out on one of the best beaches! I could have spent two days there!!! We rented a car (dont use executive car rental horrible!) You can drive to Chichenitza, Xel-ha, & Xcaret. It is safe and so worth it! Xel-ha is an absoulte must! It is 1.5 hrs away. Try to buy the Xel-ha Xcaret two day package deal from the Xelha website its the best deal! Xelha is all inclusive. It's similar to Xelha but not as user friendly. Xcaret is 1.5 hrs away. Chichenitza is 3 hrs away but worth it!

Property COULD have been really nice. . . . Penthouse was dirty, floors not swept, I don't think the tile had ever been mopped, counters dirty. We definately left it cleaner than we found it. There were A LOT of things that did not work. For starters, the air conditioning in the main part of the house didn't work. And forget the view because we had to keep the shades shut, just to help with the air situation. The jacuzzi didn't work the entire time that we were there. And good luck trying to get someone to take a look at the broken items. We NEVER saw Mike, the manager, the entire time that we were there. We were able to speak to him about the broken items, but he never offered to fix them or even take a look at them. Simply Never saw him, not even once. We even tried calling Tim, we left several messages for him, but he never returned any calls. Also, the property is FAR away from most eats and shopping. But, that does have an advantage, the beach was beautiful !! I highly recommend Capt. Cove and Cancun-Limo transfers. Also, don't take the time share tour offerd in the lobby (it save some money on tours). It takes 4 hours instead of the 1.5 they tell you. Please purchase this penthouse at your own risk. It could be REALLY nice. It's just dissapointing when you spend so much money and are not happy at the end. I've used cyber rentals before and have always been extremely satisfied.

The view was amazing. This was my 5th time in Cancun and I've stayed everywhere from the Royal Resorts to the Fiesta Americana Coral Beach master suite. I loved the privacy, and being able to swim without a crowd. The food was fine. We purchased the all-inclusive option. Breakfast was the best.The service was great, with possibly the exception of the people behind the front desk. The condo manager (Mike) was always willing to go above and beyond, and also exceeded our expectations. He is truly an asset to the property owner. Whatever you wanted or needed he was more than willing to help.The crowd in the hotel is somewhat younger.We are mid-fifties, and chose to hang out mostly in the condo. Why leave that gorgeous view? I can't wait to go back.I just returned home today.

The rooftop with private infinity pool will not disappoint you, from there and the entire main level of the condo, it has the best view of the ocean, beach strip and lagoon in Cancun. Floor to ceiling windows all the way around. Luxury condo with 2 private infinity pools (yes, your very own) and private elevator make you feel like a movie star. We stayed with two young kids and it was fabulous! Property manager is very helpful. Spiral staircase is a bit tricky and no railings on the decks make it bit scary but made the views even better. Great stuff for kids/babies including playpens, stroller, highchair, extra inflatable beds, thanks! Wake up to the sunrise over the ocean from your master bed - beautiful! Nice kitchen and luxury bathrooms! Loved it!

Fantastic stay. The Penthouse was breathtaking, fell in love the minute the elevator door opened. Beach was amazing, service impecable. Will be hard to top.