My fear became reality. Our accommodations were unclean, unsanitary and we didn’t have the basic needs like running water (ongoing plumbing issues), AC, etc. We were moved to a different villa after complaining but it was no better. Conned into meeting with sales people to get us to be members and a waste of time. The pictures were from royal villas and they do put non members in them. We were in crown villas and they were very old. It took several hours and multiple calls to get maintenance to fix problems. I brought a group of 14 and we were all sorely disappointed in the accommodations. We will NEVER return to this resort. The pool wasn’t cleaned so we only used one day.

My fear became reality. Our accommodations were unclean, unsanitary and we didn’t have the basic needs like running water (ongoing plumbing issues), AC, etc. We were moved to a different villa after complaining but it was no better. Conned into meeting with sales people to get us to be members and a waste of time. The pictures were from royal villas and they do put non members in them. We were in crown villas and they were very old. It took several hours and multiple calls to get maintenance to fix problems. I brought a group of 14 and we were all sorely disappointed in the accommodations. We will NEVER return to this resort. The pool wasn’t cleaned so we only used one day.

I booked a 7 room villa and what i received were 3 terrible rooms with no locks or AC I fought for half of my trip to try to correct things. It was a horrible experience.

I booked a 7 room villa and what i received were 3 terrible rooms with no locks or AC I fought for half of my trip to try to correct things. It was a horrible experience.