property is great staff is great, genner was very friendly as always

pool side and beach service could be better

The pool beach food and the service was amazing.

I paid more to be close to the pool. The hot tub was not hot and no hot tub in my room. Mix drinks were not that great so stuck to beer. Main bartender was rude. Everyone else was amazing.

The hospitality of a small hotel and the luxury of the Zoetry chain. It was our third time and hopefully not the last one, truly a "home away from home" feeling. Fresh food, made to order, excellent service and kindness. The spa massages were great, yoga, pool & beach service.

Nothing

restaurants were nice, pool/beachside service was good

Beds were on the hard side. Difficult wifi connectivity. Don't show up early for the private catamaran departure service, unneeded waiting and captain never showed

The food was good and the 7 course meal at the French restaurant was amazing. Most of the staff was lovely, especially those at the restaurants and the spa. The pool and beach area were really beautiful and peaceful. Great for a low key romantic type getaway.

We booked zoetry as the “special” leg of our trip to Cancun/Isla. Upon arrival we were given a room on the ground floor, which was not what we had booked for our stay. They told us it was an “upgrade” but that’s not the case, they made an error and over booked their rooms and were trying to cover it up, which they ultimately admitted to. When we pushed to get the room we booked, or similar, they put us in another room that immediately smelled of fumes when we walked in. Like, noxious gas or fuel. We opened things up to let it air out and ultimately went downstairs for a while, hoping it would dissipate. When coming back in the room hours later it still smelled strongly of fumes and when we asked the front desk to come and check it out they sent the cleaning staff with a mop, which isn’t going to fix whatever was causing the smell. We both weren’t feeling right due to the fumes so we asked if we had any options. They moved us back downstairs to the ground floor, with a promise of switching us to the room we actually booked the next day. The next day came and they were trying to get us back into the room with the fumes and/or get us ti stay where we were and we declined and conceded to staying on the ground floor for our stay. Additionally upon arrival they asked if we were celebrating anything and we shared it was our anniversary celebration. Many doors had “happy birthday” and “happy anniversary” signs on them. We never received the well wishes on our door. They also asked us on arrival if we wanted the sparking wine service in our room or red/white wine, which they claimed to restock daily. We never once had wine delivered to our room. They also stock each room with a nice beach tote, of which ours had none. In the room they had a steam shower, but the shower door was completely missing. So not only did the steam shower not work but the floor was a lake every time we showed.

the restaurant rooms location staff

nothing

The staff were amazing. very friendly, helpful and attentive. The restaurants were both high quality. everything we tried was great. The beach was nice and quiet.

A few minor maintenance things from the property being a little older.

Zoetry Endless Privileges plan, all food fresh and made to order, nice and attentive staff, clean cozy beach. Great spa treatments, Bulgari amenities..

One of the 2 restaurants has a dress code but nobody enforces it and they keep saying they are fully booked but there were lot of empty tables and walk-ins (loud drunk tourists in shorts and tshirts - it's supposed to be a place for a nice quiet dinner with just some background music). We have visited before years ago and the facility now looks bit run down.