Bathroom, decoration of the hotel

The staff was not kind at all. The breakfast had flies lying on top of the food. The mattresses were old and not comfortable.

the atmosphere, we could have stayed in the hotel and read all day

it was a little cold

clean and original.Calm place to stay

no complaints

Almost everything.

my wife missed having a mirror on our room and a hygienic shower.

The common areas, the restaurant and the books. The concept itself is great.

The bedrooms need serious upgrades. From the mattress to the washroom it all felt rundown.

beautiful shared spaces, excellent staff. fair prices cheery rooms.

slight smell in the bathrooms but not terrible.

The theme was as expected and the receptionist and staff were very friendly and informative,

The room was a little cold

Excelent breakfast in a beatiful place. Worth going for sure. Kids (teens) loved it. We also had dinner in the premisses, worth it.

We were very unhappy with the first room and they were very kind and upgraded us to a suite

Bathroom had no door

Perfect location Wonderful decor Very nice staff Easy parking Great restaurant

The rooms smelled a bit musty, but clean overall Wifi in central locations was good, but did not work in our room

The food at the restaurant is fantastic , although the service is average. We ate there twice! No regrets.

Service is attentive but basic. No charm hotel feeling.

Very charming hotel in a very historic area Service was very good

Bed was not the most comfortable

Great staff and outstanding atmosphere

The location of the hotel is fantastic, the public areas are impressive, the thousands of books all over the property are stunning, it's a slightly magical feel. Buffet breakfast excellent, with lots of choices and thoughtfully arranged food. We were a little picky and asked for espresso (vs. the coffee on offer at the buffer) and the breakfast staff was immediately accommodating and instantly jumped to the espresso machine

The bed was extraordinarily uncomfortable (thin mattress, flimsy frame, no support, tiny thin pillows). The bathroom was poorly lit and did not feel clean. I'm sure it was (there was a very strong smell of cleaning product, though not a pleasant one), it's just that it was entirely done in cement, with a swoosh of yellow paint somehow embedded within the cement, tub-side. While I appreciate the design intention and originality, it had the unfortunate effect of making the bathroom seem unclean. This was not the case in our daughter's bathroom (room next door) which featured proper tiles etc. I fear there is a lot of dust in the air, overall, and that the books may unfortunately be the culprit. There is an in-ground plant bed in the lobby, in what was clearly once open-air area and now covered with glass (quite clever, architecturally) but no one has bothered to do anything with it. It's just dirt and weeds, which is so easily corrected and could look so much more charming. The receptionist (afternoon & evenings) could have been a lot more welcoming. It is certainly challenging to communicate with masks and when we don't speak the same language, still, I believe there are ways of showing more warmth and care, even with those 2 obstacles.