Room is clean and the staff are good

The communication between the hotel administration and booking office is bad and made me lose 200 $ Also the staff after 7 pm are not lifting the phone as i wait for two hours outside calling the hotel with no response which made me booked in another hotel and lose the money of booking Booking staff also didnt deal well with my case and ignored my emails because it is your staff fault they didnt respond and didnt provide the required information to my booking I hope you (the reader now) is not like them and deal with my case Best, Alaa

Location, good value for money, simolicity.

I was cold and there was no additional cover in the closet. Common floor toilet not clean!!! Wc stanks...

Central location,lavabo inside the room and heating and the tv was good.I also liked the table and the chair provided in the room.The nylon curtain in the shared bathroom is outdated and not a good idea I believe.A glass panel will certainly make it more hygienic and modern with a small investment.

Shared Bathroom outside the rooms,No breakfast no tea or coffee offered despite the high cost.At least a kettle can be provided in the rooms.very small bed.

Staff and owner is great

Shared bathroom.

location and cleanliness

small room size

it was very clean

no bathroom in the room

The reception was closed and an emergency number was depicted at the entrance

When arriving late the reception was closed at 3 pm already. I stayed several times in St Gervais, so I didn't read the instructions send by booking. When arriving at 23:30 in the evening I telephoned the emergency number several times, but without any effect. Mobile internet was not working. My suggestion is to leave a message behind that the front door can be opened by a code and that the instructions are sent to the guests. Or to answer the emergency number and give the instructions. I didn't get the 100 CHF back from the hotel, despite staying earlier with tem. I had to book another room in neighboring hotel Astoria.

Staff very friendly and very helpful. They allowed late pick up of luggage.

My home away from home