All excellent. Very close to the hospital which was my main reason for staying there.

Near many tourists destinations Staff were cooperative, tried their best to handle the addressed issues. Many thanks to Mr. Francis

Bedsheets not clean ( hair under bedsheet) Daily cleaning is not optimum (things not retained to its places, e.g:iron, table, used fork kept not clean for 5days, cake developed fungi.etc.) Toilet not clean Utensils not fully resupplied upon cleaning

Atmosphere,cleanness, staff& food I feel like home

Non

حسن الاستقبال وتعامل الموظفين راقي و محترم , اشكر الاستاذ حسن على اللباقة وترقية الحجز الى جناح فاخر . شكرا للاخ نادر في خدمة الشنط ، قمة التعاون والاحترام اخيرا الفندق يلبي احتاجاتي من الراحة والنظافة والخدمات بشكل عام .

لا يوجد

كل المرافق الي فيها

@

روعه في كل شي

There were bedbugs in my room and the staff knew about it and didn’t enlighten me. Ended up having super itchy and painful bedbugs bites all over my body. In the middle of the night I woke up and I felt something creeping over me, it was bedbugs so i took a picture and send it to the hotel reception. The staff was not helpful at all, I changed rooms in the middle of the night due to unhelpful staff some of my stuff remained in the previous room and when I asked for my stuff they told me they didn’t found anything. Also don’t book your activities at the desk near the reception in the hotel, you’ll pay triple the price. It’s best to look it up on internet, it will be much cheaper. Breakfast is of bad quality, they do not clean the room properly, it’s still very filthy.

Room: Starting with the room, I was surprised by how small it felt for a hotel that’s supposed to be top-tier. A balcony would have made a big difference, giving some extra space and a spot to enjoy the view. Unfortunately, that wasn’t an option. Breakfast Experience: The main restaurant where breakfast was served had an unexpected vibe. The mix of different banquet chairs and tablecloths with the regular furniture looked a bit messy for a place that’s aiming for luxury. The buffet area was also too cramped, making it hard to navigate during busy times. On the bright side, the food variety was impressive. However, they could definitely work on their healthy options. Adding sugar to a chia pudding doesn’t really scream “healthy” to me. Club Lounge: I also had access to the club lounge, which was underwhelming, especially at breakfast. The options were too limited for what you’d expect. During happy hour, there was plenty to drink if you’re into alcohol, and lots of snacks that weren’t on the healthier side. Since I prefer not to drink and like eating healthy, the lounge didn’t offer much value to me. Swimming Pool: The pool was nice but smaller than I’d hoped. For someone who loves swimming, it felt a bit restricting. Staff: The highlight of my stay was definitely the staff. They were professional and polite, living up to the hotel’s high standards.

While there were parts of my stay that were great, like the food variety and the staff’s service, other aspects didn’t quite meet my expectations for a 5-star hotel. The room size, the chaotic breakfast setup, and the limited club lounge offerings were letdowns.