Breakfast was great, enjoyable. Room was very clean and pleasant. Enjoyed the lower level for our toddler to run around and have easy access. Room service and staff were very friendly and helpful. Little gift pack for our toddler was so sweet.

Gorgeous hotel with a lovely pool and facilities, we didn’t use the kids club but it was very well fitted out. Beachside location but the beach is not as nice as along the Coral Coast. Room and amenities very nice. Great buffet breakfast.

Our room had a slightly musty smell due to being at the end of the wet season. Restaurants within the resort are quite pricey, menus are available to review this kind of thing before you go.

Exceptional in all aspects.

That we had to leave.

Breakfast was very good, Swimming pool, especially for the kids was exemplary and room was very good with mini freeze, locker etc. Overall excellent/superb. Tour guide/airline desk was excellent provided excellent services.

A little bit expensive than expected.

The food was excellent especially breakfast and good customer service.

The first time I checked in the room was smelling mold. I reported at the front desk at the office and they moved me to a cleaner room.

We absolutely loved the breakfast. The menu was great, honestly it was my favourite meal of the day eating at the Wautiu cafe/restaurant . The pool in the adults only section is amazing. the service in the area is also fantastic. the staff are all so friendly, each and every one of them are great happy people.

As mentioned to one of the staff we stayed in the adults only wing, the wing that runs straight towards the ocean not the parellel wings. the issue was the smell of mould/dampness when you enter the corridor . i am not sure if this is the wet carpet ? it was unpleasant smell. that is the only negative i can think of .

Could not recommend this enough!!!!! Better than the Hilton

Breakfast. Staff are quite good and they try their best to give you a good experience.

Location is secluded, and everything is very expensive. Taxi fare is way more than double. Internet connection is absolutely hopeless. They would not recognise Accor plus membership and not give discounts on public holidays and additionally will charge even surcharge! 🙄. I feel that it is a bit of a run-down place.

Private club staff were very nice

As a guest who is currently seven months pregnant, I made a courteous request upon arrival for a one-hour extension for check-out, and I expressed my willingness to cover any associated fees. However, regrettably, I found that the reception staff did not extend the level of cooperation and friendliness I had hoped for. Given my condition and the additional needs it entails, I urge you to review your staff's approach to guest requests, especially those that concern accommodations for guests with special circumstances. Your understanding and prompt attention to this matter would greatly enhance both my current stay and the reputation of your hotel.

It was beautiful and everyday has different activities for everyone like kids and adults. The bed and pillows are comfortable. Cleaners look after the room day and night. The staffs at the bar had a great customer service. They looked after us and wherever you go there are someone there looking after you. They are magnificent! We love the drinks at the bar and if you do not drink alcohol they have a lot of choices for non-alcoholic mock tails which was great!

We do not like that at the balcony, smokers can just hang around and smoke. They should not allow people who smoke mixed with non- smokers. We love to stay sometime at the balcony in our room during afternoon but when someone occupied the other unit beside us, we cant stay much longer due to full on cigarette smoke. We have health conditions that cannot tolerate that. Hopefully they should have rules for that.

Location

Na

Tout

Rien

This review may be long but please read it’s an honest review and will help you out loads. First the Pros The staff are the best you will ever get. Bai,Lai,Tracey are just a few amazing people who work at the resort. But every single person are unbelievable. Sofitel is by far the best hotel on island. We done the Bula bud that takes yiu around the Hilton, Radisson Blu etc and the Sofitel stands out from a mile. The pool is huge and super clean and so many loungers. Out of all the hotels the Sofitel has the best beach seating and bar area. Hotel is super clean. Everyday yiu will always see someone cleaning. Beautiful restaurants on site strongly recommend visit them all. Especially Solis and the Waitui restaurant and bar. Hotel rooms are a standard size but beautifully designed. The beds are so comfortable and clean. Unbelievable lobby and so impressive when you turn up. Eddie and all the greeting staff are brilliant when you first pull up. A few shops on site and my partner loved the pure Fiji brand with body creams etc. Malamala island is one of the best excursions I’ve ever done and probably the most amazing island I’ve ever seen. Please book a day bed though it’s worth it By far the highlight of the trip. Food at the solis restaurant is very good but the waitui beach club restaurant ( Adults only) was amazing and very romantic. With a beautiful sunset while having amazing wine and food.

Cons Baazar restaurant is pretty average but you expect that form a buffet. Some stuff are really nice but then some stuff and awful. recommend to go around 6pm as food goes very quickly if busy. Sounds obvious but Please bring loads of sun lotion as the sun is outrageous and I found that out the hard way. we went in the wet season and the weather was booming all week. I went 28th Feb to 5th March. Drinks are expensive and the cocktails are very average. Probably the worst cocktails I’ve had. Although we found a Malibu and Coke was our go to after we tried most of the cocktails. Waitui beach club adults only section can be a package. But you can also get a day pass for $199pp if you are not in that section of the hotel. However, to be honest I feel it’s a waste of money as you only get 1 hour free cocktails and canopies. There is no difference between the standard pool than the waitui club. Pool is that big the kids don’t affect you. This is probably the biggest mis leading thing is that when we booked our booking.com package we booked the standard room with half board including breakfast and dinner with an extra $125 FJD per day for wine food and spa. THIS DOESNT exist and is very misleading. It’s breakfast included and the $125 FJD is for your dinner bill at the end. We found this out the hard way. But again this isn’t the hotels fault and I would say it’s more booking.com for misleading information. Overall the Sofitel is a 9/10 in total. You can easily see how this is the best resort on the island. I will always strongly recommend this place.

Breakfast was good. Service was perfect, and the food was yummy

Dinner wasn't had more choice

Swinging bar

The reception staff was amazing and very accommodating. Special thanks to Levai and Marika for excellent services and Helen for accommodating for extra night in short notice. Excellent customer service from all staffs at the reception area. Breakfast was above our expectations in value and quality. Room service was excellent, special thanks to Lega and all staff in that area. Room was nice and clean, refreshed every day with lovely and friendly staffs. Pool area was nicely maintained, clean and staff services were very welcoming and helpful. Excellent food in restaurants with lovely and friendly staffs. Outlook was beautiful and beach front was amazing. Lots of places to relax and unwind. Clean and beautiful atmosphere.

We don't have any negative experiences during our stay. Everything was perfect for us.

It’s a fabulous vibe for all the family!

It was having maintenance but we were not advised when we booked so it was disappointing.

Well set out property, great access to pool and beach

Staff were amazing

Alles super, Nette Mitarbeiter, schönes Hotel, Frühstück perfekt.

Nichts

Le service , la piscine, la gentillesse des gens , la proximité du golf , de la marina, la literie qui est super !

L obligation de tout allumer dans la chambre pour se servir du lavabo, pas assez de lumière dans la salle de bain , pas de miroir grossissant pour se maquiller, pas de scrachs sur les rideaux pour bien les fermer et du coup reveillè par la lumière qui rentre en plein sur le lit ! La wifi pas très bonne dans notre chambre .

The people! Very welcoming and kind greeted with a friendly smile and “Bula”. Also very nice to conversate with. The cleanliness of our room everyday was amazing with little chocolate treats & new bottle water. The room is amazing!

Nothing, everything was perfect.

Breakfast was plentiful, pool beautiful and room very large with nice balcony. Will definitely be back

Les personnes sont accueillantes, souriantes ! Tout est facilité dans l’hôtel avec le personnel qui peut s’occuper des réservations des restaurants, hôtels, spas… à la fin du séjour on te propose d’appeler un taxi pour le retour à l’aéroport. Il y a du choix au niveau des restaurants. Le lieu est magnifique, propre, le service de ménage est disponible tous les jours, les équipements sont confortables, il y a des événements souvent ! Vraiment un établissement que je recommande à 100%

The room was absolutely beautiful, and very clean. Ultimate luxury and amazing customer service. We arrived on the night that a Fijian night was held and the food was absolutely beautiful, and for a good price. The staff are warm and welcoming. I was impressed at how accommodating the hotel was for children. I'm not a parent, but they had a nannying program and a part of the resort dedicated to kids. I even watched the staff playing games with the children past 9pm while parents had alone time to dine. The Fijians are the most amazing people. The pool was stunning, and the facilities available are really impressive, including a hair and nail bar. I was even impressed that I could check in my luggage at the hotel, taking stress off of arriving at the airport to do so.

Everything was fantastic! The staff, the facilities, the grounds, the cleanliness, the assistance was second to none. I am eager to return on my next trip to Fiji for sure.

It would be good to have more variety in the bar menu for those that can't afford the restaurant. Also, I thought it may be good to have storage inside the pool side tables in case it rains a little bit your things don't get wet.

We loved the cleanliness, pool areas, morning breakfast and all staff were extremely and welcoming.

N/A

Beach Club and ability to check into Fiji Air in hotel. Garden beautiful

Beach Got stomach poisoning at breakfast vomiting 30 minutes after eating Room very basic and bathroom / toilet area small

Family friendly, safe, clean, comfortable, modern

Rooms weren’t very soundproof

The Sofitel is always beautiful and the Fijian staff were incredible, we were looked after sooooo well.

The only downside is cost, it’s expensive but you know what you’re signing up for so no surprise

Very clean, pretty and nice resort. Staff would help when asked

Would recommend advertising what events and activities the resort had each day. Letting guests know what there is to do, giving a pamphlet and knowing specific times and places where performances would be. More activities/events/performances catered towards adults too.

ABSOLUTELY NOTHING, CAME HOME WITH SALMONELLA SHITTING FOR WEEKS!!! LITERALLY BAD, NOT GOOD, BUT BAD, THIS REVIEW IS BECAUSE IT ACTUALLY SUCKS, THE EGGS AND WATER WERE BAD, WE THINK THEY GAVE US SALMONELLA , NEVER STAY UNLEES YOU LIKE SHITTING YOUR UNDERWEAR

everything.

One place for everything you need good for families looking to enjoy and relax.

The feel for it being a 5 star wasn't there, facilities are all there but very pricey. Rooms are small. No locks on bathroom doors.