住宿地环境很好，有很多辅助设施，如温泉，虽然我们没有去泡温泉。员工服务很好，我们不太懂英语，他们把我们带到了房间。

Spacious room

Very slow check in with only 1 on reception

Everything was amazing

The island reception lady she needs the sack..

Location

Old facilities No staff available No ice Room wasn’t ready for 4 adults Fridge was off

Dinner was great and heated pools. Rooms nice and comfy

No faults, we enjoyed our stay thoroughly.

Bed was comfy and room was clean. Loved the pool

Just a bit tired

The receptionist was very accommodating and found us another room, even though it was almost fully booked. Dinner was excellent at the Geyser, lovely wine on the menu, and we enjoyed the spa and sauna.

My sister had changed our booking over the phone the day before and quoted an additional amount for a larger room but when we got there the change hadn't been made, so we had to book and pay for another whole room. The refrigerator in our room (906) had been turned off and as there wasn't a label on the switch we didn't realise nor know how to turn it back on, so nothing stayed cold.

Spa pool was a bit disapointing, the sauna was nice

The shower head in room 606 was faulty

bed and pillows a bit soft. breakfast selection was quite basic

The rooms were clean and quiet. The pool was lovely - the steam rising during a cold night was magical. The buffet dinner was top notch.

The free standard WiFi dropped off frequently, and then a pop up to stay I needed to wait 8 hours to reconnect on the standard pack - There was another option but required me to join with my email address etc.

location

rooms too far

Wairakei is resort accommodation located around 8klm from Lake Taupo. It is an extremely quiet location and well appointed with geothermal swimming pools and a number of smaller spas. We arrived later than expected (thanks to good old Jetstar) and went straight to the restaurant which has a pretty good menu and reasonable pricing given you somewhat out of town. I had booked multiple rooms for family members and there was a bit of confusion on check-in but this was sorted out with an upgrade for my wife and I from a Studio King to a large King apartment with an adjoining kitchen and lounge area. In hindsight, the Studio King was the wrong choice anyway and you are better off with one of the twin style rooms. The large thermal swimming pool was the star of the day and we spent a lot of time in it as it is the warmest outdoor swimming pool we have ever swum in. There is a well appointed gym and a tennis court with adjacent 9 hole golf course but we did not utilise these.

The hotel was nice but severely run down in some areas with the thread backing of the carpet showing through the pile. This gives a bad first impression for what is a grand old hotel. As said, the pool is the star but there are a number of spas. These are more like the home spas of the 80's being a fibreglass shell that will struggle to take 4 people. Stick to the pool.

Wairakei is resort style accommodation and revolves around its geothermal location with heated pools and spas. My daughter had this room and it was fine for a couple with a young bub as a travel cot was provided at no charge.

The room was neat and clean but the common areas like hallways and stairs are showing significant aging. Needs a severe refresh,

Absolute rip off . No value for $ here Old n dated

Feeling ripped off

location opposite hot pools

dated fridge made a noise so we had to unplug it in the night one room toilet continually flushing

I was in heaven at this stay! While I didn't use the pool, the room as exceptionally clean, and I had the perfect view of the lake. The hot tub was so refreshing after all of the walking I did that day!

Nothing!

Awsome place

Breakfast buffet good. Pool nice temp not that clean.

Booking food/drinks to room was not good/accurate ended up with other people's charges on our account.

I'm a repeat customer. I like that everything is there on the property like the well equipped gym, restaurants and pools. The housekeeping is done promptly.

One of the pools was closed.

Location location location. Suits us as we lije to do hot pools and golf

Disappointed in the state of 9 hole golf course. Mowing not up to the usual standard

Nothing. We never got to stay and the resort did not answer telephone calls or email messages

The property was not open. They did not advise us of the closure by txt, phone or email. They did not answer the telephone and have not replied to emails after 24hours

There were no wine glasses, bottle opener, cheese knife , tea towel. We had to ask for more hot chocolate. There was no ice

Everything, especially the delicious breakfast very fresh, staff at restaurant was friendly kind and apologetic when they make a very small mistake. Awesome staff

Everything, House Keepers were awesome, they were very very very helpful.

It’s a shame the property is so neglected . Worn @ damaged carpets everywhere , old fittings etc . Lovely setting & good staff but badley needs upgrading

Location, bar/restaurant on site, car parking, hot swim pool, clean.

Lack of amenities in room. Main fridge switch next to plug for kettle - so fridge off for a whole day without knowing. basically not identified. No housekeeping (ie no cleaning/change of bins/ basically DIY ! - for three nights and notified after booking yet price remained same. Bed was overly firm. one pillow supplied no spares. very over priced and not how I would describe as a resort.

location and privacy

The bed was uncomfortable. no Aircon. Very noisy bathroom fan. Noisy floor fan, bright light right outside our window. Restaurant was closed for menu very limited.