We were celebrating our wedding anniversary. In our room we found a card and complimentary vouchers for Prosecco at the bar downstairs

Would have been nice if breakfast was included in the price as we paid over £100 for one night

The location was excellent, the room had patches painted over on the wall in a different colour to the wall, there were no glasses in the bathroom which other hotels have, not enough towels, it felt like things were “missing” from the room and attention to detail.

Disappointed in the room, the room had patches painted on the wall in a different colour to the wall, there were no glasses in the bathroom which other hotels have, not enough towels, it felt like things were “missing” from the room and attention to detail. The room key wouldn’t work in the lift, after several attempts we had to go back to reception for another key. Non Pulp Orange juice would be nice at breakfast.

Close to everything. Walking distance to the docks, restaurants, shopping and monuments.

Bathroom tile one room broken and loose. Wood floor threshold between carpet and d tile and bathroom broken in several pieces.

Couldn’t fault the location and staff

The room was so hot. Aircon set so you are only able to turn up or turn down by + or - 3 degrees. It’s also permanently set to warm. Rooms dated and need upgrades. Bathroom is so dark that anyone trying to do makeup would struggle.

This hotel is in an excellent location, within walking distance of the main attractions and very close to the Liverpool One shopping centre. We pre-booked our car at the Q-Park at Liverpool One and this worked very well. The Hilton is a short walk away. There was a good choice at breakfast

The weather was very sunny during our stay. We had a room with a view of the Waterfront and it became very warm and stuffy despite the air conditioning being on and the curtains closed.

Amazing location, able to walk most places and the beds are the comfiest I’ve ever slept in in a hotel. The staff were very friendly and accommodating from the front of house to the cleaning staff, everyone was very friendly and smiley

fantastic location and great hotel with spacious room and comfy bed. Staff were amazing and really friendly. Great breakfast with amazing choice. Can't fault anything

everything was great cannot fault a thing

Central location next to the Docks, excellent views

Friendly, clean. Easy to check in and out.

Breakfast was exceptional.

Location, facilities, room, executive lounge for snacks and beverages

Breakfast was good, but thought it could be better with more options than the usual

The staff were great!

The property was a little run down for the price. The bathroom sink was blocked and didn’t drain.

Location

Central location, very clean, staff are wonderful

Nothing

Fantastic location for exploring the city.

There seems to be a pretty severe shortage of staff, particularly in the bar and food service. The tables were littered with plates and glasses in the evening and we actually gave up on the idea of even getting a snack. It’s very sad because the staff were outstanding but there is only so much that can be done when understaffing is a problem.

Great location

The facilities were not clean. Dirty towels were not taken away daily. The beds were not made daily. Toiletry bottles were empty. I had ask daily for things to be topped up as seems like they brought nearly empty bottles in the room. Room was dark. Very dissatisfied and disappointed

Location is great and the rooms are very nice.

EVERYTHING! Nice people nice staff no noise lovely place

Excellent location comfy and friendly

Relaxing atmosphere

Great Location for the Docks, shopping, food. Close by parking. Modern Hotel. Good breakfast. Friendly staff.

Room was a bit dated/ well used - Could do with a new carpet and new chair.

Pas grand chose

Le manque de communication du personnel

Where it is placed it was great for us as we was in the new gravity max

The room was basic the view was amazing also there was no body wash in our room it was empty in arrival

Great location. Room ready for arrival. text asking all OK in room.

had a drink at the bar and no pint grigio or sauvignon blanc available. I've never really found anywhere else that didn't have either

Location was fab and lovely hotel

We had a bad meal was awful

Loved the location and how friendly the staff were

I payed £200 for the king room which was the basic one, the room was really dated and doesn’t even have chargers near the bed; when we got there, the sink was stuck closed and we had to open it out selves. As soon as we turned up we had maintenance knocking the door to fix a light in the wardrobe when they was both working. I just feel like the room could do with an update especially for the price you pay.

The room was very large and spacious, as was the bathroom. The bed was comfortable.

The shower tray was very slippy and I fell out of the shower on the Sunday morning, resulting in a black eye!!

Very convenient close proximity

Nothing

Breakfast both days was great and staff very attentive

NA

Not much

Room hot Air con noisy Reception staff some poor.

Stayed many times because its the best. Great location too

Nothing at all to dislike

Brilliant location and amazing rooms. Staff were very friendly and helpful

Nothing

Excellent - very substantial menu all presented well. Very good assistance from Helen.

Executive Lounge not open.

Location was excellent

On arrival, we were allocated a disabled room (neither my wife or I have any disabilities, maybe the receptionist thought it funny) we complained and moved from 319 to 418. We thought the bed a little uncomfortable We thought the bacon at breakfast very tough.