Location, friendliness and helpfulness of staff, views of the city and the Mersey while having breakfast on the first floor restaurant.

Nothing i didn’t like and why no points deducted.

Location and reception team very helpful

Very poor service in bar. Staff give the depression they don't want to be there. Waiting 20 mins for drinks.

The staff were so accommodating as we had 5 little dogs it was great being pet friendly! And the views from this hotel of the docks and liver building were astonishing!

Location, close to ferry terminal.

Bed was not very comfortable.

The view of the bay was nice. The location was good, close to the city centre. The beds were comfy.

The TV was not working. The water from the tap in the bathroom was always dripping. They gave us only one small towel for two people, and when I went to ask for an extra one, they didn't even have them. The towels and the bathmat had stains on them. The room wasn't even fully cleaned as there was an empty bottle in the shower. Also the water from the shower was dripping after use. We could hear all the noises from the corridor when people came in. You could not open the window at all. We asked for a room with twin beds and they were joined together with not enough space to move them apart. There was barely any light in the room and one of the bedlights was missing. They gave us only one card for the room and when I asked for an extra one, it didn't work. When I reported that my card didn't work, they changed it for me but then the first card would not work instead. I guess you can't have two cards working at the same time. I would never go to this hotel again, and I don't understand where they got the 4 stars from. It was overpriced for the very poor quality we got.

It was close by to everything. The hotel was clean, the beds were really comfortable and staff were really friendly.

Can’t fault.

Staff

No coffee no water

N_/A think it is over priced

I found the staff at reception to be rude and abrupt they certainly needed some people skill training. Having stayed at this hotel before and did not encounter this i was very disappointed this time. They certainly didn't have the right manner to be the first point of contact for customers

Convenient and clean

Not much

Miserable girl on reception

Vriendelijk personeel. Mooie locatie.

Gehorige kamers, deuren vielen heel hard dicht en ik kon de gesprekken van andere kamers makkelijk volgen via het ventilatierooster. 1 handdoek voor 2 pers, ook na verzoek om een extra handdoek. Sleutel werkte niet meer halverwege het verblijf. Geen taxi om 4:00 die we wel aangevraagd hadden, waardoor we een stuk later op t vliegveld waren. Niet hee ontspannen dus.

Excellent breakfast , great location .

Room wasn’t ready

I had a really nice girl called Ella check me in early which was very helpful considering I was there for the Liverpool game and the check in time was from 3! I had a lovely room which was clean and nicely furnished with a great view of the Liver Building which was just a bonus! I was worried about room temperature but that was a breeze to manage and the bed was very comfy! I will be definitely being returning to stay there in the future as it was just no faff, lovely, a clean room and good value for money.

Location

N/a

Location, clean, lovely staff

Nothing

I had booked two rooms as I was with friends and they were well located to each other , they were lovely and comfortable and clean. The hotel lounge and reception area were comfortable to whilst waiting for us all to be ready .

One of the lifts was out of order and this proved very slow when trying to get down to the ground floor especially as there were twelve floors. The heating /air con unit in our room didn’t work to well and we had to get reception to come and sort it .

Location was good, close to the docks and shopping.

Love the hotel stayed here on many occasions, just love Liverpool lots of things to see and do.we will be back.

Good location, and good place for a one night stopover. The staff were helpful and gave great directions to good eating spots.

The breakfast was about dearer and the dinner arrangements weren't communicated well to guests as the venue was booked out.

it was central and close to everything we needed

It was getting to look tired

The location was the only good thing

* Unfriendly staff at check-in * Poor breakfast * Very small double room, there was not even space for our two suitcases and definately no space to store clothes for two persons * The carpeted floor in the room did not feel clean

Location

Lifts and breakfasts

The view

The elevator

The beds were fearly comfortable.

Air condition and breakfast - very poor

Location

Parking was around the corner and only maybe 20 spaces.

the location

the fact our door was open when we arrived the lock didn’t work

Value for money

No parking

location and staff

no soap despite asking several times