Staff were fantastic, very friendly, very helpful ,all round credit to your company, nice to see staff with smiles

Unfortunately the room was well worn ,shower curtain smelt like smoke, mattress wasn’t comfortable at all but slept fair, bathroom floor was coming away and wasn’t completely flat

The room was warm and clean. A very good shower. A little basic but quite adequate. We didn't have breakfast but ate that eveing in the Hungry House. The meal was nothing fancy but fine and not at all expensive.

Only two tea bags, would have been nice to have more.

Staff were exceptionally friendly and helpful.

A choice of tea bags in the room would have been great.

it was cheap

cleanliness, the toilet was not properly cleaned. the heating wasn’t on when we arrived so the room was very cold. the receptionist was dealing with another customer and left his desk for a while (totally fine but would have liked it if he acknowledged I was there.

ideal spot for what we needed

rooms very tired

it has variety of services

no bath gowns or bath mats, and loud ac noises or hoover noise from 6am

Location, familiarity, hot water, fab shower, warm room

Lack of coffee and biscuits in room. Light over mirror in bathroom not working. Bed not as comfy as on previous occasions. Could feel springs through the mattress. Noisy motor noise on and off throughout the night.

Comfy sleep

Bar area lots of slot/game machines Some easy to repair areas of corridors room not attended to Safety on arrival an issue

Warm and comfortable. Easy access. Plenty of parking. Bath and shower. Plenty of lighting and mirrors. Plenty storage. We didn't eat here this time but previously the food and drink have been excellent.

Unfortunately for us, the bath/shower mixer tap wasn't working. OK for a bath but I had to have a cold shower in the morning. Very disappointed but an easy fix for the room should the management read this. We were in room 2. As an aside, more coffee/tea supplies should have been supplied. We were only given 2 coffee sachets per day.

location, facilities, staff

Whole hotel area smelled musty and my bedroom smelled of stale smoke/vape. mattress had holes all over it from broken springs that I had to pad out with pillows in order to try and sleep. Continental breakfast option was very basic and poor quality. very little healthy options available - fruit salad etc only thermos flask coffee/hot water for tea, not toast option(?) furniture in restaurant was totally threadbare and tables were sticky with age. it felt more like a run down youth hostel than a hotel and is in need of serious investment in the furniture, fixtures and fittings which feel/look to have been there for more than 20 years without ever being updated

The location for Alton Towers and the motor way was spot on for what we needed. The pub and food and drink were ideal. We also had the bonus of the quiz night, which was a lot of fun! It made our night even though we didn't win!!

The rooms were a bit dated and scruffy with damp in the bathroom and on the windows.

On site bar and restaurant.

Mould on bedroom ceiling and around side of bath.

very friendly staff food was good

Location was great, staff were excellent & food was really good. The whole stay was great value for money.

unfortunately there was an annoying noise, like a water heater or something that kept coming on for short periods during our stay, which did keep us awake at night.

disable bath room .as a full size bath unable to use to high to get into . THE SHOWER CANNOT BE CONTROL TO GET SAFE TEMP TO USE THE DOOR COMES OF THE FLOOR RUNNERS AND THE FLOOR COVERING IS NOT SAFE BY THE DOOR.