Sus instalaciones super bien

No tuvimos algún inconveniente alguno

Las camas eran muy cómodas y la ubicación es estelar

La vista desde la habitación y que no tuvieran bar en la alberca

Location, pool and staff

The lobby

The room was barely a 3 star room. Not properly cleaned, the sink of the bathroom was in the room instead of the toilet and overall it was a very poor experience. The sheets were stained and they left us 2 small towels for a family of 4. Stay away from this hotel.

The room was dirty and service was poor.

That there were restaurants easy to access

The room is very basic and not welcoming.

the location is perfect.

our reservation had cancelled without the permission. Our arrival was late because of the airplane cancellation, but before the date I sent massage to the hotel about our late arrival. Finally I booked again at the local.

The staff were helpful and pleasant. The hotel has very convenient access to a mall, good bookstore, supermarket and cinema.

I'm a U.S. expat living in Playa del Carmen for 5 years. I was in Cancun for surgery and needed a hotel in close proximity to Hospital Amerimed and my doctor's office in Plaza Azuna. This was the perfect distance. As I was trying to preplan my stay, I had questions about parking, early check-in, and late check-out. I had numerous emails with the hotel floor manager, Carolina Estrada. I found her to be exceptionally helpful. Her replies were prompt and specific. I was very appreciative of her attention to detail. I kept the "Do Not Disturb" sign on my door and hotel staff honored that request (I left a nice tip on because of that). One of the reasons I chose Fiesta Inn was because they had room service. I ordered food 3 times. Each time, it arrived very promptly, delivered by a friendly staff member, still warm (or cold in the case of the salads). The foods I ordered were the taquitos, enchiladas suiza, ceasar salad, citrus salad, and a cheeseburger. All of them were very tasty.

This is not a "hotel" issue per se, but a logistics issue. Finding the entrance to the hotel from the parking lot is very difficult. The parking lot is extremely large and maze-like. What if the Fiesta Inn had a special sign that was on the walls at the entrances and throughout the parking structure with arrows pointing in the direction of the entrances. Might help. That said, I also didn't realize that I could get dropped off outside Plaza Las Americas, at the Bonampak entrance by Liverpool, and enter the hotel there. That would also be helpful on the website. One last thing, the towels were a little bit old and not fluffy at all. Newer towels would be a nice touch.